The Assistant Store Manager assists with the daily operations of the store and carries store keys to perform opening and closing responsibilities.
Demonstrates Total Customer Service Standards and leads by example.
Follows Loss Prevention guidelines to deter theft and manage mismates.
Manages daily responsibilities including sales and operational plans, store and department standards, and safety and loss prevention guidelines.
Supervises associates and delegates tasks to ensure productivity, assists in conflict resolution, coordinates meals/breaks, and shares department successes and opportunities.
Assists with timely administration of progressive discipline, interviews, timecard punch edits, report review, and communication.
Ensures all claims of harassment and discrimination are immediately reported.
Processes weekly truck shipments by unloading, scanning, detailing case contents, and supervising product placement.
Assists in floor moves, merchandising, pricing, promotional displays and store housekeeping to ensure execution of company direction.
Trains associates to ensure consistent application of standards, product placement and/or cash handling to include collecting payments, and processing returns and exchanges.
Provides overrides, performs safe and till counts, and reconciles cash settlements.
3-5 years of retail sales or customer service experience.
Previous supervisory experience required; preferably in retail environment.
Excellent verbal communication skills.
Excellent active listening skills.
Excellent sales and customer service skills.
Ability to execute the concept by understanding and applying report(s) information.
Ability to successfully complete Key Carrier Certification exam within 60 days of hire or prior to promotion.
Ability to manage, train, and mentor associates to assure company standards and processes are understood.
Ability to work flexible schedules including nights, weekends and holidays.
The Shoe Carnival, Inc. Total Rewards program offers eligible associates highly competitive benefits, including the following:
Paid Time Off (Vacation & Sick Time)
Comprehensive Medical, Dental, & Vision Benefits
Flexible Spending Accounts
Life, Disability, and Voluntary Benefits
Employee Assistance Program
401(k) Retirement Plan
Employee Stock Purchase Plan
Employee & Family Discounts
Shoe Carnival, Inc.