Assistant Store Manager

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Job Type

Full-time

Description

We believe every individual has the power to create a positive social impact. Goodwill of the San Francisco Bay has numerous opportunities for people who want to make a difference, while building their professional skills. Our organization is rooted in empathy and a driver of the circular economy in the SF Bay. Your professional skills will help to propel a mission driven organization, that cares deeply about people and the planet. We look forward to welcoming you.

The Assistant Store Manager position is responsible for proficiency in areas of the Outlet store and Aftermarket operations and serves as the second in charge of operations to the Aftermarket Manager. Duties include providing leadership and direction to the store and operation team, ensuring a positive customer shopping experience and performing operational activities. This position is also responsible for promoting a safe and productive work environment for all team members, customers, and vendors.

What We Offer:

• $20.08/hour

• Potential for retail bonus

• Medical, Dental & Vision Insurance

• Retirement Fund

• Professional Development Training

• Commuter Benefits

• Flexible Healthcare Spending Account

• Mental Health + Wellbeing Employee Assistance Program

What You Will Do:

• Responsible for delivering the highest levels of customer service possible in all areas of the store and support the Store Manager in daily operations

• Conducts coaching and training of assigned staff in an appropriate manner at the direction of corporate staff and Store Manager

• Follow through on development plans approved by Store Manager

• Works with Store Manager to ensure scheduling of assigned staff optimizes business opportunities

• Participates and leads assigned committees, task forces and events as required

• Occasionally assist with management staffing needs at other Goodwill locations based on the needs of the business

• Maintain the merchandise presentation standards of assigned area through appropriate allocation of available resources to ensure standards are met

• May assist in hiring activities including interviewing, new-hire orientation and coaching

• Ensures assets are protected and that steps are taken to maximize value potential of product

• Ensures merchandise in assigned areas is presented according to written guidelines

• Handle all money and financial transactions according to published company guidelines

• Manage the opening and closing the store while following all requirements of these activities

• Ensure the proper security of the building, company assets and the safety of customers and employees

• Provide a neat, clean work environment at all times and assist in visual presentation tasks as required

• Professionally address customer needs, handle and address customer complaints with focus on conflict resolution and prevention of problem escalation

• Performs formal and informal corrective action activities as directed

• Work with corporate Loss Prevention and Safety to ensure company assets are protected at all times.

• Fulfill other duties as assigned

What You Bring to The Company:

• High school diploma or GED, or equivalent work experience

• 1 year of customer service experience to include at least 6 months of retail experience

• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict

• Must be able to read and write English proficiently, or have enrolled in and are on track to successfully complete an approved ESL program

• Must possess proficient use of basic math skills and/or accounting

• Demonstrated ability to lead, manage motivate and communicate positively with store associates at all levels

• Respects and has knowledge of cultures, ethnicities, gender, sexual orientations and age groups other than one's own, able to work effectively with all

• Available to work on evenings, weekends, and holidays

• Able to lift at least 50 lbs.

• Able to stand on hard surfaces for an extended period

Goodwill San Francisco Bay's guiding principle is that everybody deserves a second chance-and everyone deserves access to training, job opportunities, and support to succeed in our economy. We currently operate 34 retail stores, 33 donation sites, and two warehouse outlets across six Bay Area counties. This includes San Francisco, San Mateo, Marin, Alameda, Solano, and Contra Costa. Many of our career centers are embedded in our retail stores and are managed by career advisors who help people get jobs either directly at Goodwill or through our employer network.

Goodwill SF Bay relies on a combination of material and financial donations to support employment services including individualized career support, skill building, industry certification programs, and support services such as transportation, clothing vouchers, referrals to mental health, housing and more. Donating and shopping at Goodwill is good for our planet and the local environment and helps Goodwill SF Bay divert >35 million of pounds from local landfills every year.

Salary Description

$20.08/hourly