Assistant Store Manager

Ross Stores, Inc Fontana , CA 92334

Posted 3 months ago

GENERAL PURPOSE:

Responsible for the management and supervision of all areas assigned by the Store Manager and follows policies in regard to Customers, Associates and merchandising. Responsible for learning all phases of Store operations. In the absence of the Store Manager, the Assistant Manager is responsible for leading the entire operation of the Store to ensure that Company standards and best practices are consistently met

ESSENTIAL FUNCTIONS:

  • General Operating Requirements

  • Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working.

  • Assists in the analysis of Store reports to evaluate controllable expenses and overall Store performance.

  • Communicates any variances to Company standards to the Store Manager.

  • Ensures proper scheduling of Associates to meet business objectives.

  • Ensures compliance with all State, Local and Federal regulations.

  • Accepts special assignments as directed by Leadership.

  • Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed.

  • Organizational Development

  • Assists in recruiting, hiring, training and developing non-exempt Associates.

  • Ensures compliance of Ross personnel policies and procedures.

  • Assists with Associate Relations issues by communicating any incidents to the Store Manager or District Manager as needed.

  • Expense Control

  • Assists in the management of and continuous monitoring of actual expenditures to be within budget.

  • Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends.

  • Maintaining a Safe & Secure Environment

  • Understands that safety is the number one priority and practices safe behaviors in everything they do.

  • Ensures all Associates understand and can execute emergency operating procedures.

  • Maintains adherence to Company safety policies and ensures the safety of Associates and Customers.

  • Assists in the facilitation of monthly safety meetings.

  • Customer Service

  • Treats all Customers, Associates, and other leaders with respect.

  • Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs.

  • Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision.

  • Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc.

  • Personal and Store Brand

  • Represents and supports the Company brand at all times.

  • Maintains and models a professional appearance, in accordance with the Company Dress Code. Reinforces the Company Dress Code at all times.

  • Manages Store to ensure a clean, neat, easy to shop environment.

  • Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross Associates.

  • Merchandise Processing and In-Store Marketing

  • Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice.

  • Ensures merchandise is presented and organized according to Company merchandising guidelines.

  • Urgently manages merchandise processing to the sales floor within the expected Company timeframe.

  • Loss Prevention

  • Assists with training Associates on Loss Prevention awareness and Store shortage goals.

  • As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers.

  • Safeguards confidential information, cash and credit card information and merchandise.

  • Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness.

  • Assists in leading the annual inventory process including preparation and execution of inventory guidelines.

  • Monitors mark-out-of-stock policy to ensure proper administration.

  • Ensures Public View Monitor (PVM) system is maintained properly.

COMPETENCIES:

  • Customer Focus

  • Motivating Others

  • Drive for Results

  • Conflict Management

  • Managing and Measuring Work

  • Communication

  • Hiring and Staffing

  • Organizing

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

  • Two or more years of Store or Assistant Store Manager experience in a retail environment.

  • Must demonstrate the ability to supervise, motivate and communicate positively to Store Associates at all levels.

  • Ability to handle multiple tasks, prioritize those tasks, give direction and follow through to completion.

  • Ability to set priorities and exercise independent judgment.

  • Maintain high quality of Customer service.

  • Fluency in English.

  • Ability to work evenings and weekends.

  • Ability to perform basic mathematical calculations commonly used in retail environments.

PHYSICAL REQUIREMENTS/ADA:

  • Ability to use all Store equipment, including PDTs, registers and PC as required.

  • Ability to spend up to 100% of working time standing, walking, and moving around the Store.

  • Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.

  • Ability to occasionally push, pull and lift more than 25 lbs.

  • Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.

  • Certain assignments may require other qualifications and skills

SUPERVISORY RESPONSIBILITIES:

Direct supervision of all non-exempt Associates.

'214085


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Store Manager

Five Below, Inc.

Posted 7 days ago

VIEW JOBS 1/18/2020 12:00:00 AM 2020-04-17T00:00 Position Title: Store Manager - California Reports to: District Manager Classification: Nonexempt Status: Full-Time (min of 45 hours per week) Do you want to work for the coolest brand on the planet? Five Below is where you go to kick start your career into full gear. We're a Philadelphia-based brand and one of the fastest growing retail chains in the United States with over 500 stores in 31 states. We only sell the coolest, trendiest, high-quality products pre-teens and teens really want, all at $5 and below. And what about our work culture? It's one of the best around filled with high-energy, positivity, and motivation. Five Below is like no other brand out there. So, do you want to get in on the hype now? Thought so. Check out the position description below and find out if we are right for you! What does the Store Manager do? Under the supervision of the District Manager, directs manager and associate activity to provide exceptional customer service and achieve retail sales targets through a well-trained and motivated staff. Adheres to all Five Below policy and procedures. Time is spent daily on motivating your amazing team, recruiting, hiring, and training incredible new team members. The General Manager will be extremely creative and driven beyond belief, while creating a selling culture that is both fierce and impressive. How do they do it? The General Manager sets the tone by embracing and living the Five Below Values! These values translate into creating the coolest brand on the plant, where talented people want to grow their careers…and here is how! Wow the Customer: Put the customer first and make a difference in people's lives Unleash Passion: Check your ego at the door and do what you say you will do Hold the Penny Hostage: Treat Five Below like your own business and hire talent that will do the same Achieve the Impossible: Set the bar high for self and team and make sure to take risks Work Hard, Have Fun, Build a Career: Come to work ready to take on the day, create a fun atmosphere and recognize the team for all the efforts Job Responsibilities: * Performs leadership, supervisory and administrative duties * Continually recruits for outstanding associates; identifies internal associate talent and provides opportunities for career path development * Trains and develops management and associate staff, writes and administers writes competency development reviews and annual performance assessments * Responsible for managing and executing overall store standards * Drives overall profitability for store focusing on total store sales and expense control * Responsible for ensuring the proper execution of all cash handling policies including opening and closing procedures * Ensuring compliance with corporate Loss Prevention and Human Resources policies and procedures * Partners with District Manager and Human Resources for employee coaching / counseling , performance documentation and associate relations matters * Reviews all corporate communications and prioritizes/plans accordingly * Approves weekly associate work schedule and ensures weekly, monthly and annual payroll budgets are managed to plan * Ensures clean and safe environment for associates and customers to include sales floor and back room, manager's office and restrooms * Adheres to all standard operating procedures and policies * Authorizes register functions including post voids, returns and associate discounts * Responsible for merchandising procedures * Ensures Market Plan and other merchandise directives are executed * Ensures the execution of company data integrity process * Oversees successful receiving and stocking procedures are properly followed and maintained * Partners with District Manager of any store related issues * Ensuring exceptional customer service is executed by all associates through training for high levels of customer engagement and role modeling ideal behaviors * Holds all associates accountable for their job responsibilities This job description is not all-inclusive. Additional responsibilities will be determined by the District Manager, as dictated by store needs. Essential Job Functions * Frequently operate computer and printer, and occasionally operate cash register * Occasionally ascend/descend ladders in order to retrieve and put away stock * Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor * Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures * Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations * Frequently move across the sales floor directing associates and assisting customers, as well as to and from the back office Minimum qualifications: High School Graduate or equivalent Minimum 3 years of management experience preferred Five Below, Inc. Fontana CA

Assistant Store Manager

Ross Stores, Inc