Assistant Store Manager

Petsmart Ann Arbor , MI 48103

Posted 3 days ago

ASSISTANT STORE MANAGER

ABOUT OUR STORE:

PetSmart is a retailer unlike any other; we don't just sell products, we provide solutions that foster happy and healthy homes for pets and pet parents. Our Assistant Store Manager lead the operations through that lens and oversee all aspects of our retail storefrom head to tail!

ABOUT OUR TEAMS:

In a store as big as ours, we need all hands (and paws, wings and fins!) on deck to ensure we are operating efficiently. So, as an Assistant Store Manager, you'll help lead the team in the following areas:

  • Associate Leadership: As a leader in the store, you'll help to hire and train new associates on all things PetSmart! You'll engage with and motivate them to continue to grow their skills and knowledge throughout their career.

  • Pet Parent Engagement: You'll work with your teams to build strong relationships with our pet parents and pets and ensure their safety and well-being within the store. This also includes taking care of our live pets and ensuring our store is stocked with merchandise.

  • Overall Retail Initiatives: In partnership with your Store Manager, you'll execute on all strategic merchandising initiatives, drive sales, and set standards of success within our retail store.

ABOUT YOUR CAREER:

Just like we're there for pets at every stage of their lives, we'll be with you at every stage of your career, too. With PetSmart, you will have opportunities to:

  • Gain experience in a different business unitfrom the store to the salon or the Pets Hotel

  • Develop your leadership skills as a Store Manager then a District Manager

  • Tackle the challenge of a new store opening or turning around a struggling store

  • Transfer to any one of our 1600 stores nationwide

THE WARM AND FUZZIES:

We've highlighted job responsibilities as best as we could abovebut the best parts of working at PetSmart can't be fully described in the job description.

  • It's the excitement you feel when you help a little one pick out his very first fish. And not just any goldfish, but that one, right there, no not that one, this one, yea!

  • It's the relief Rosie feels when you help her mom select the best food for her upset tummy and her delight when it turns out to be chicken flavored!!

  • It's the pride of the giving Mickey a makeover in our salons watching him strut his stuff on the way out. Paws off, ladies, he's taken!

  • It's the joy of reuniting Frankie with her family after a fun stay in our Pets Hotel.

  • It's the celebration of Bella's birthday, Gizmo's graduation from puppy classes or Ace's adoption.

  • It's the little things we do that add up to really big things that pets need.

Working at PetSmart is not a job, it's a community of those who work together for the love of pets.

Apply now to experience a career that loves you back.

We look forward to seeing your application to join our Management team!

Similar Job Titles Store Manager, General Manager, Associate Leader, Team Leader, Team Lead, Leader on Duty, Senior Team Leader, Retail Manager, Assistant Store Manager, Assistant Store Manager, Associate Leader, Merchandise Team Leader, Inventory Team Leader, keyholder, pet hotel, boarding, PetsHotel

This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided a copy of a job description for the actual position you are hired in to.

PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial or local law.

Applicants must be over the age of 18.

The employer will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.

Requirements

SUMMARY

Responsible for creating and fostering an environment of CARE, by growing and developing a safe, engaging work environment resulting in efficient execution of store operations and an unrivaled customer experience. The Assistant Store Leader is accountable for:

  • Fostering a culture of CARE for Pet Parents and Associates

  • Pet Health

  • Customer Engagement

  • Execution of key company strategies

  • Inventory management of all non-Live goods within the store

  • Diving Merch Sales

PRINCIPLE ACCOUNTABILITIES

May include, but not limited to, the following:

  • Responsible for leading and holding team accountable for driving PetSmart's mission, core values, and vision and strategy every day.

  • Responsible for taking immediate action when a sick pet is found in the store (cost is not a consideration).

  • Regularly runs registers, interacts with Pet Parents, and participates in other front end activities.

  • Occasionally performs processing freight processing and other WISE activities including, but not limited to, pricing, planner, and POG.

  • Responsible for working with the Store Leader to achieve the financial plan for controllable expenses.

  • Responsible for creating weekly operating schedules and processing weekly payroll reports.

  • Responsible for the development of leadership staff by coaching and weekly one on ones with direct reports.

  • Responsible for creating a culture of engaged associates resulting in skills to build the basket, provide connected solutions while maintaining a balance of high service, and utilizing the reporting tools to achieve OSAT metrics.

  • Responsible for managing facilities maintenance process. Executes required Shrink and Safety activities including, but not limited to, monthly meeting and walks.

  • Leads a culture of empowerment through utilizing code of ethics, policies, and standard operating procedures.

  • Fosters a culture of diversity and inclusion with associates creating an environment of engagement.

LEADERSHIP RESPONSIBILITIES

  • Typically oversees 1-6 key holder roles and up to 75 non-supervisory associates within the store. Carries out leadership responsibilities in accordance with the organization's policies and procedures. Responsibilities include assistance of interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance, rewarding and coaching associates; addressing complaints and resolving problems.

EDUCATION, EXPERIENCE

  • Two to Four years related experience and/or training; or equivalent combination of education and experience. Bachelor's degree preferred.

  • Demonstrates proficiency using computer applications, voice mail and e-mail communications.

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Assistant Store Manager

Petsmart