Assistant Store Manager

Petsmart Downers Grove , IL 60515

Posted 1 week ago

ASSISTANT STORE MANAGER

ABOUT OUR STORE:

PetSmart is a retailer unlike any other; we don't just sell products, we provide solutions that foster happy and healthy homes for pets and pet parents. Our Assistant Store Manager lead the operations through that lens and oversee all aspects of our retail storefrom head to tail!

ABOUT OUR TEAMS:

In a store as big as ours, we need all hands (and paws, wings and fins!) on deck to ensure we are operating efficiently. So, as an Assistant Store Manager, you'll help lead the team in the following areas:

  • Associate Leadership: As a leader in the store, you'll help to hire and train new associates on all things PetSmart! You'll engage with and motivate them to continue to grow their skills and knowledge throughout their career.

  • Pet Parent Engagement: You'll work with your teams to build strong relationships with our pet parents and pets and ensure their safety and well-being within the store. This also includes taking care of our live pets and ensuring our store is stocked with merchandise.

  • Overall Retail Initiatives: In partnership with your Store Manager, you'll execute on all strategic merchandising initiatives, drive sales, and set standards of success within our retail store.

ABOUT YOUR CAREER:

Just like we're there for pets at every stage of their lives, we'll be with you at every stage of your career, too. With PetSmart, you will have opportunities to:

  • Gain experience in a different business unitfrom the store to the salon or the Pets Hotel

  • Develop your leadership skills as a Store Manager then a District Manager

  • Tackle the challenge of a new store opening or turning around a struggling store

  • Transfer to any one of our 1600 stores nationwide

THE WARM AND FUZZIES:

We've highlighted job responsibilities as best as we could abovebut the best parts of working at PetSmart can't be fully described in the job description.

  • It's the excitement you feel when you help a little one pick out his very first fish. And not just any goldfish, but that one, right there, no not that one, this one, yea!

  • It's the relief Rosie feels when you help her mom select the best food for her upset tummy and her delight when it turns out to be chicken flavored!!

  • It's the pride of the giving Mickey a makeover in our salons watching him strut his stuff on the way out. Paws off, ladies, he's taken!

  • It's the joy of reuniting Frankie with her family after a fun stay in our Pets Hotel.

  • It's the celebration of Bella's birthday, Gizmo's graduation from puppy classes or Ace's adoption.

  • It's the little things we do that add up to really big things that pets need.

Working at PetSmart is not a job, it's a community of those who work together for the love of pets.

Apply now to experience a career that loves you back.

We look forward to seeing your application to join our Management team!

Similar Job Titles Store Manager, General Manager, Associate Leader, Team Leader, Team Lead, Leader on Duty, Senior Team Leader, Retail Manager, Assistant Store Manager, Assistant Store Manager, Associate Leader, Merchandise Team Leader, Inventory Team Leader, keyholder, pet hotel, boarding, PetsHotel

This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided a copy of a job description for the actual position you are hired in to.

PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial or local law.

Applicants must be over the age of 18.

The employer will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.

Requirements

SUMMARY

Responsible for creating and fostering an environment of CARE, by growing and developing a safe, engaging work environment resulting in efficient execution of store operations and an unrivaled customer experience. The Assistant Store Leader is accountable for:

  • Fostering a culture of CARE for Pet Parents and Associates

  • Pet Health

  • Customer Engagement

  • Execution of key company strategies

  • Inventory management of all non-Live goods within the store

  • Diving Merch Sales

PRINCIPLE ACCOUNTABILITIES

May include, but not limited to, the following:

  • Responsible for leading and holding team accountable for driving PetSmart's mission, core values, and vision and strategy every day.

  • Responsible for taking immediate action when a sick pet is found in the store (cost is not a consideration).

  • Regularly runs registers, interacts with Pet Parents, and participates in other front end activities.

  • Occasionally performs processing freight processing and other WISE activities including, but not limited to, pricing, planner, and POG.

  • Responsible for working with the Store Leader to achieve the financial plan for controllable expenses.

  • Responsible for creating weekly operating schedules and processing weekly payroll reports.

  • Responsible for the development of leadership staff by coaching and weekly one on ones with direct reports.

  • Responsible for creating a culture of engaged associates resulting in skills to build the basket, provide connected solutions while maintaining a balance of high service, and utilizing the reporting tools to achieve OSAT metrics.

  • Responsible for managing facilities maintenance process. Executes required Shrink and Safety activities including, but not limited to, monthly meeting and walks.

  • Leads a culture of empowerment through utilizing code of ethics, policies, and standard operating procedures.

  • Fosters a culture of diversity and inclusion with associates creating an environment of engagement.

LEADERSHIP RESPONSIBILITIES

  • Typically oversees 1-6 key holder roles and up to 75 non-supervisory associates within the store. Carries out leadership responsibilities in accordance with the organization's policies and procedures. Responsibilities include assistance of interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance, rewarding and coaching associates; addressing complaints and resolving problems.

EDUCATION, EXPERIENCE

  • Two to Four years related experience and/or training; or equivalent combination of education and experience. Bachelor's degree preferred.

  • Demonstrates proficiency using computer applications, voice mail and e-mail communications.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Assistant Manager

Culvers Restaurant

Posted 5 days ago

VIEW JOBS 3/20/2019 12:00:00 AM 2019-06-18T00:00 JOB SUMMARYMaintains excellence in guest service and quality control of operations consistently to ensure the company mission is attained.ESSENTIAL FUNCTIONS * Runs shifts effectively to ensure quality products, guest service, and restaurant cleanliness meet system standards. * Consistently ensures guests receive quality products in five minutes or less for in house orders and four minutes or less for drive thru orders. * Ensures proper product quality control, presentation and hold times according to the Operations Training Manual, Order Assembly. * Accesses financial information and completes weekly sales and labor during their shift. * Routinely monitors and coaches team on safety best practices related to the Culver's hazard communication program and workplace safety. * Empowers team to handle guest comments "the Culver's way." * Ensures team is knowledgeable concerning products and guest service. * Demonstrates and maintains a positive attitude among team members. * Demonstrates and ensures proper personal hygiene and food safety practices are maintained in the restaurant. * Displays point of purchase (P.O.P.) materials timely according to the current marketing campaign. * Demonstrates proficiency on all restaurant positions. * Provides ongoing development of crew chief and shift leader using the management training checklist. * Maintains an adequate team on each shift to meet labor cost standards. * Ensures proper follow up of visitation and full field reports, including but not limited to cleanliness, hospitality, and ground appearance. * Performs daily morning, afternoon and evening restaurant tours * Prepares and reviews daily reconciliation report against daily control totals from cash register system ensuring accuracy. * Runs financial report, counts afternoon drawers, enters drawer pickups and completes daily. * Ensures team is cross-trained by the training team effectively. * Help identify and develop candidates for the crew chief position. * Completes food inventory order accurately, using forecasts and projections based on current restaurant sales. * Observes and maintains daily inventory levels accurately, based on current restaurant sales. * Ensures shelf life, rotation of inventory and tempering sheet is maintained. * Delegates and ensures the accurate completion of the Quality Control/Safe Food Checklist and First In-First Out product rotation. * Completes end-of-the month inventory procedures accurately. * Delegates restaurant and equipment cleaning. * Directs weekly and monthly odd jobs to team assigning them to daily deployment sheet. * Demonstrates positive and effective role modeling for all team members through appearance and attitude. * Follows restaurant policies and procedures consistently. * Demonstrates and ensures team is following system standards for uniforms and appearance. * Attends all manager and team member meetings. * Follows and encourages team to follow all restaurant policies and procedures. * Checks e-mail and extranet twice daily during each shift and responds as necessary. * Uses radiant for cash counting procedures. QUALIFICATIONS * EDUCATION: College graduate with a degree in hotel and restaurant management or equivalent experience. Certified from a national food safety program. * EXPERIENCE: One year experience in a supervisory position. * CHARACTERISTICS: Have the ability to effectively organize work, communicate well and be management oriented. Be knowledgeable in all aspects of business and show good judgment. Demonstrates an energetic, positive attitude that is contagious. * COMPENSATION: Salary is commensurate with person's qualifications and will reflect present market for a person of similar responsibilities. PHYSICAL ABILITIES * Stand Constantly * Walk Constantly * Sit Occasionally * Handling Constantly * Lift / carry 10 lbs or less Constantly * Lift / carry 11-20 lbs Constantly * Lift / carry 21-50 lbs Frequently * Lift / carry 51-100 lbs Occasionally MANAGEMENT LEADERSHIP SUCCESS FACTORS * COMMUNICATION: Verbal, written, presentations to others; communication up – same level – direct reports; inclusive, honest, direct, timely; clear, concise; confronts the brutal facts; delivers ideas for solutions with problems. * CHANGE MANAGEMENT: Taking initiative, supportive of change; reacts quickly and appropriate; sets a good example as a role model in accepting change, executing change initiatives and following through to insure changes are effective. * DECISION MAKING & PROBLEM SOLVING: Uses judgment, common sense and sensitivity in addressing issues; gathers appropriate information and seeks input from cross functional team members; collaborates with others to insure that decisions are made with consideration for impact on others; makes timely and fair decisions; able to make tough decisions when necessary. * INNOVATION, CREATIVITY & VISION: Seeks new ways to improve efficiency, effectiveness, quality; achieves extra-ordinary results with ordinary resources. * PLANNING (short and long term): Organized and able to establish priorities, required resources; delivers the desired results; manages multiple deadlines and priorities; insures that planning involves cross-functional team members to assess impact of deadlines and utilization of resources. * ORGANIZATIONAL RELATIONSHIPS: Builds effective relationships with both external (guests and vendors) and internal (team members) stakeholders, and between levels, teams and across functions. Supports and cooperates with other teams, negotiates and has the ability to influence others. * BUILDS AND SUSTAINS A HIGH PERFORMANCE TEAM: Selects the right people for the right job. Develops team members, provides training and development to support their success; empowers team members to make decisions while minimizing risks; provides measurable feedback in a timely manner; retains valuable talent and builds the effectiveness of the team as a whole. Plays like a champion * ACCOUNTABILITY: Walks the talk. Delivers results on time and at the quality level promised. Culvers Restaurant Downers Grove IL

Assistant Store Manager

Petsmart