Acosta, Inc. Mountain View , CA 94039
Posted 6 days ago
DESCRIPTION
The Assistant Manager, Operations must be a goal-driven individual, expected to create and promote an extraordinary experience and a "consumer first" environment in the Google Store , which is part of the Google Visitor Experience at Google's headquarters in Mountain View, CA . The Assistant Manager will have specific responsibilities in associate management in the retail space, to include hiring, development, coaching, scheduling, and discipline of associates to ensure an outstanding consumer experience, cost efficiency, and quality operations. Maintain inventories at adequate levels, and maintain the appearance of the space. Complete accounting and necessary reports associated with daily activities in the space, including physical inventories.
Assistant Manager - Operations
Annual Salary Range: $78,000-$82,500
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RESPONSIBILITIES
Supervise personnel:
Management and Development:
Interview, hire and make necessary discipline decisions including terminations, for personnel Inspire and engage associates by motivating team to succeed
Promote passion, pride and commitment+ Lead by example and serve as a resource for product knowledge
Develop associates for growth and promotion by delegating appropriate responsibilities and inspecting completion+ Improve associate engagement through appropriate behaviors and actions
Observe and coach associates to provide feedback around consumer experience technique effectiveness and providing excellent consumer service
Ensure personnel adhere to the Code of Business Conduct and conduct investigations with HR as needed
Quickly resolve any fraud issues communicated by Security; may involve working with Security or Finance teams
Fully understand and assist in educating personnel on any incentive plans, and ensure associates know how to maximize their payout.
Ensure Fair Labor Standards Act (FLSA) compliance
Review, approve and communicate QUALIFICATIONS
3+ years' experience in Retail Management in high touch customer facing environments
Proven ability to manage large dynamic teams
Operational management experience leading in fast paced, changing technical environment
Proven ability to problem solve quickly & manage multiple operational workstreams
Effective communication, presentation and interpersonal skills
Strong organizational skills with attention to detail
Experience working with any of the larger consumer electronics stores technology. Demonstrates passion for leading edge technology and product solutions.+ Possess strong written and verbal communication, and working knowledge of G-Suite
Payroll review and approvals experience preferred
Have a strong working knowledge of human resources policies and standard operating procedures
Experience conducting coaching, counseling and performance, positive reinforcement.+ Excellent sales skills and demonstrated ability to meet or exceed performance standards
Ability to motivate and lead direct reports
Ability to work flexible hours, including evenings, weekends and holidays
Work with associates to elevate skills and performance, providing coaching on opportunities for improvement
Maintain knowledge of all brand products- complete training and support associates with required training on current and upcoming products. Along with competitive pay, we offer a comprehensive benefits program. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:
Medical, Dental, Vision, and Telehealth
Basic Life Insurance and AD&D
401(k) Plan with
Company Match
Acosta, Inc.