Assistant Store Manager Job

DSW Shoes San Antonio , TX 78245

Posted 2 months ago

Req #: 86626

Location Name: Ingram Festival, San Antonio

Department: Stores

At DSW, we believe in the power of shoes. We understand shoes bring out something great from within, and since 1991 we've been helping everyone feel the rush of finding that perfect pair.

So when you work for DSW, you become a part of all that. A family whose core values are comprised of passion, accountability, collaboration, and humility. You become one of us, You become a Shoe Lover!

GENERAL SUMMARY:

Assistant Store Managers lead by example and supervise store associates to ensure delivery of an inspiring and uniquely responsive customer experience through service that is friendly, enthusiastic, passionate and real. Assistant Store Managers assist in developing and implementing action plans that meet service levels and balance task completion.

Coaches behaviors that align with the company values of Accountability, Collaboration, Humility and Passion. Each Assistant Store Manager is expected to communicate fashion trend information to store associates to promote product knowledge. Assistant Store Managers assist Store Manager in translating the trend into effective visual presentation, and they ensure that the presentation standards are in line with the company's direction and consistently represent the brand image. Assistant Store Managers assist with inventory control and financial processes.

REPORTS TO: Assistant Store Managers report to the Store Manager. In higher volume stores, the Assistant Store Managers also report to the Operations or Merchandise Manager.

SALES/MERCHANDISE VOLUME RESPONSIBILITY:

(If applicable)

KEY ACCOUNTABILITIES: Assistant Store Managers ensure customer satisfaction and operational excellence within the store by focusing on the following:

  • Sales and Service
  • Leads associate engagement and implementation of financial plans to maintain KPI performance on a weekly basis. Meets Rewards and KPI goals by reinforcing behaviors that support Check, Check, Match and the values of the company.

    Provides recognition and feedback to improve performance. Responds to customer feedback with a sense of urgency.
  • Associate and Team Development
  • Assists with the recruitment, hiring and on-boarding of associates. Helps identify and provide associate training, product and trend information.

    Provides feedback to management on associate performance. Communicates associate goals and provides developmental opportunities, feedback and coaching to support the growth of the company. Seeks opportunities for personal performance growth and demonstrates interest in building leadership skills. Assists with daily associate relations issues and annual performance review process.
  • Merchandising
  • Participates in and leads associates in merchandise placement, shipment processing and store recovery. Assists in the communication and execution of presentation standards that are consistent with brand image.

    Ensures store is compliant with established "Brand Experience" standards. Performs other duties as assigned by the Store Manager.
  • Operations
  • Ensures consistency in daily housekeeping. Ensures all inventory and pricing directives are implemented.

    Opens and closes store in rotation with management staff. Leads by example ensuring company policy and procedural compliance. Maintains Loss Prevention and Safety standards.

    Adheres to daily store cleaning, recovery and maintenance. Reviews communication materials (Footnotes, memos, e-mail, etc) and follows up accordingly. Uses monthly Ops Assessment to identify and correct operational deficiencies in the store.
  • Other Duties
  • Performs other duties as assigned by the Store Manager or other supervisor.
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Assistant Store Manager

Ross Stores, Inc

Posted 3 days ago

VIEW JOBS 4/22/2019 12:00:00 AM 2019-07-21T00:00 GENERAL PURPOSE: Responsible for the management and supervision of all areas assigned by the Store Manager and follows policies in regard to Customers, Associates and merchandising. Responsible for learning all phases of Store operations. In the absence of the Store Manager, the Assistant Manager is responsible for leading the entire operation of the Store to ensure that Company standards and best practices are consistently met. ESSENTIAL FUNCTIONS: General Operating Requirements: * Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working. * Assists in the analysis of Store reports to evaluate controllable expenses and overall Store performance. * Communicates any variances to Company standards to the Store Manager. * Ensures proper scheduling of Associates to meet business objectives. * Ensures compliance with all State, Local and Federal regulations. * Accepts special assignments as directed by Leadership. * Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed. Organizational Development: * Assists in recruiting, hiring, training and developing non-exempt Associates. * Ensures compliance of Ross personnel policies and procedures. * Assists with Associate Relations issues by communicating any incidents to the Store Manager or District Manager as needed. Expense Control: * Assists in the management of and continuous monitoring of actual expenditures to be within budget. * Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends. Maintaining a Safe & Secure Environment: * Understands that safety is the number one priority and practices safe behaviors in everything they do. * Ensures all Associates understand and can execute emergency operating procedures. * Maintains adherence to Company safety policies and ensures the safety of Associates and Customers. * Assists in the facilitation of monthly safety meetings. Customer Service: * Treats all Customers, Associates, and other leaders with respect. * Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs. * Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision. * Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc. Personal and Store Brand: * Represents and supports the Company brand at all times. * Maintains and models a professional appearance, in accordance with the Company Dress Code. Reinforces the Company Dress Code at all times. * Manages Store to ensure a clean, neat, easy to shop environment. * Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross Associates. Merchandise Processing and In-Store Marketing * Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice. * Ensures merchandise is presented and organized according to Company merchandising guidelines. * Urgently manages merchandise processing to the sales floor within the expected Company timeframe. Loss Prevention: * Assists with training Associates on Loss Prevention awareness and Store shortage goals. * As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise. * Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness. * Assists in leading the annual inventory process including preparation and execution of inventory guidelines. * Monitors mark-out-of-stock policy to ensure proper administration. * Ensures Public View Monitor (PVM) system is maintained properly. COMPETENCIES: * Manages Work Processes * Business Acumen * Plans, Aligns & Prioritizes * Builds Talent * Collaborates * Leading by Example * Communicates Effectively * Ensures Accountability & Execution QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: * Two or more years of Store or Assistant Store Manager experience in a retail environment. * Must demonstrate the ability to supervise, motivate and communicate positively to Store Associates at all levels. * Ability to handle multiple tasks, prioritize those tasks, give direction and follow through to completion. * Ability to set priorities and exercise independent judgment. * Maintain high quality of Customer service. * Fluency in English. * Ability to work evenings and weekends. * Ability to perform basic mathematical calculations commonly used in retail environments. PHYSICAL REQUIREMENTS/ADA: Ability to use all Store equipment, including PDTs, registers and PC as required. Ability to spend up to 100% of working time standing, walking, and moving around the Store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull and lift more than 25 lbs. Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies. Certain assignments may require other qualifications and skills. SUPERVISORY RESPONSIBILITIES: Direct supervision of all non-exempt Associates. DISCLAIMER This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws. '187324 Ross Stores, Inc San Antonio TX

Assistant Store Manager Job

DSW Shoes