The Assistant Store Manager is responsible for ensuring the sales and profitability while helping to achieve best in class customer service in their departments.
Manage the recruitment, hiring, orientation, managing people development and maintaining diversity of Front-end.
Responsible for overseeing Front-end operations, Cash Office, and ensuring highest level of customer service.
Manage store community and customer relations.
Accountable for: scheduling and conducting interviews and involving other managers as appropriate; coordinating orientation, new hire and department specific training with CTP Coordinators; following up on associate development plan implementation and AMT progress; documenting front-end associate performance issues; attending or coordinating job fairs; analyzing store turnover figures and developing action plans with appropriate department managers; counseling and coaching associates; resolving customer issues; responding to donation requests; attending and or coordinating local community events; and managing fund raising events and gift card program.
Create a culture of best in class customer service
Manage Customer Service Departments regarding general operations, sales, and profitability
Manage daily activities including sanitation and safety. Merchandising department presentation, payroll and productivity and administration
Stop And Shop