Assistant Store Manager

Guess?, Inc. Birch Run , MI 48415

Posted 1 week ago

Job Description:

Reports to: Store Manager

Supervises: Assists management with all sales associates, desk associates, stock associates

Position Overview

The assistant manager is responsible for overseeing the customer experience, training and development of the store staff, leading by example on the selling floor and maintaining the store standards on the selling floor and stockroom.

People Development

  • Ensure all associates complete training per company guidelines

  • Lead by example by training, developing and providing ongoing feedback and coaching on product knowledge, selling skills, visual merchandising and delivering the customer experience

Customer Experience

  • Ensure an excellent level of customer service as a priority at all times by executing and achieving the Customer Experience consistently through regular assessment, coaching and follow-up with team

  • Maintains all visual merchandising standards, directives, promotions, and overall cleanliness and organization of the sales floor and stockroom

Drive Sales + Profitability

  • Meet or exceed profitability expectations for the store in sales, payroll, shrink and conversion

Operational Effectiveness

  • Meet all payroll expectations

  • Control company assets by meeting all loss prevention measures

  • Execute and comply with all company policies and procedures

Additional Responsibilities

  • Uses sound judgment when making decisions

  • Excellent communication skills

  • Acts with integrity and respect

  • Adapts to changes required by the business

  • Ability to handle multiple tasks simultaneously

  • Assumes and completes other duties as assigned by supervisor

Job Requirements

  • A proven track record for driving sales and profit, people development, and/or succession planning rating of TD or better

  • Minimum two years experience with a proven track record for driving sales and profit results and training and developing a team of individuals

  • Personal computer and detailed report analysis

  • High school education or equivalent preferred

  • Some heavy lifting in excess of 30 pounds

  • Scheduled shifts may require standing for a minimum of eight hours

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Assistant Store Manager

Chico's Fas, Inc.

Posted 7 days ago

VIEW JOBS 4/18/2019 12:00:00 AM 2019-07-17T00:00 Assistant Store Manager Brand: Soma Intimates Category: Retail Assistant Manager Location: Birch Run Outlets, Birch Run, MI The Assistant Store Manager is primarily responsible for supporting the Store Manager in managing the sales, operations, asset protection, and human resources functions of the store to ensure a great customer experience and maximum profitability. FUNCTIONAL RESPONSIBILITIES: 1. Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers. Prepares weekly schedules to ensure proper floor coverage within fiscal guidelines; reviews time sheets and other payroll documentation for accuracy and submits as appropriate. 2. Promotes customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner. 3. Models sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires. 4. Maintains a visually appealing store, ensuring proper housekeeping, visual merchandising, and organization are kept to the highest standard. Trains associates on visual merchandising techniques to ensure store is maintained at all times. 5. Monitors associate sales activities and productivity; acknowledges and communicates performance to associates; motivates and trains associates to achieve full potential. 6. Performs all financial activities effectively and in accordance with policy including cash handling and reporting, price changes, and merchandise handling; ensures all register transactions are completed accurately and in accordance with policy. 7. Administers all operational processes including inventory receipt/dispatch, daily replenishment of floor merchandise levels, and execution and preparation of physical inventories. 8. Facilitates and/or manages the general operations of the store ensuring that the store is in working order and adequately maintained to ensure safe and efficient operations. 9. Supports compliance with all applicable laws, loss prevention policies, operating procedures and controls; conducts associate training as needed to reinforce proper controls. 10. Assists in the recruiting, hiring, and development of store associates; interprets Key Performance Indicator reports and delivers coaching as needed; provides feedback to Store Manager for associate performance appraisals and evaluations. 11. Other duties as assigned/required. QUALIFICATIONS: 1. High School diploma or equivalent 2. Prior retail or sales management experience preferred 3. Excellent communication, verbal, and written skills 4. Proven excellent customer service skills with statistical track record in all areas of sales 5. Strong organizational skills and ability to multi-task in a fast-paced environment 6. Strong leadership qualities, training and team building skills 7. Knowledge of administrative aspects of store operations 8. Communicate with customers, standing and maneuvering around sales floor and stockroom, operate register, lift and carry 30 pounds, hang/fold merchandise, climbing, reaching, pushing / pulling 9. Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required. Chico's Fas, Inc. Birch Run MI

Assistant Store Manager

Guess?, Inc.