REPORTS TO: Store Manager
Assistant Store Manager
The Assistant Store Manager is responsible for the merchandising and operations of one (1) or more areas of the store. The Assistant Store Manager will oversee other areas of the store in the absence of the Store Manager or other Assistant Manager(s) or Sr. Assistant Manager (if applicable).
Overseeing one or more areas/departments of the store
Monitor departmental performance goals and review necessary reports to strategize in the planning and execution of department activities
Maximizing store sales and profits
Meeting all goals (i.e. sales, credit applications, magazine sales, if applicable, shrinkage, payroll, and expenses)
Developing a qualified, well trained staff
Ensuring proper execution of all store operations functions and company programs
Ensuring the highest level of Guest satisfaction
Maintaining company standards throughout the store
Protecting all company assets
Supervise associates in the absence of the Store Manager
The following is a list of activities to support the accomplishment of these major responsibilities:
Ensure that all Guests are greeted in a prompt and friendly manner
Ensure that all Guests phone calls are handled in a courteous and helpful manner
Ensure that all associates are provided with merchandise information and effective sales techniques
Inform Guests of advertised and promotional events to increase sales volume
Solicit new accounts and promote Style Circle Rewards and magazine sales, if applicable.
Assist in the preparation and delivery of performance evaluations
Assist in the utilization of company training programs
Assist in addressing poor performance and administering the counseling process as necessary
Direct and ensure compliance with current MMi floor plans
Direct seasonal outposts set-up
Direct and ensure accuracy of sales event set-up, if applicable
Ensure compliance with signing guidelines
Ensure compliance with Spot On merchandise, if applicable
Direct and ensure accuracy of clearance event set-up
Ensure compliance of fixture usage
Set and enforce standards for window and interior displays
Ensure stock keeping maintenance is followed (including Close Ready to Open policy)
Ensure compliance with merchandise presentation standards and departmental prototypes
Ensure price changes are completed in a timely, thorough, and accurate manner
Ensure damages are completed according to procedure and shipping deadlines
Ensure compliance with procedures for receiving, sorting, and processing freight
Ensure that company assets (register and safe funds, bank deposits, equipment, etc.) are protected
Ensure proper maintenance of store equipment and property
Ensure compliance with housekeeping standards
Count and record all store funds daily, prepare bank deposits, prepare cash drawer funds, verify totals and count receipts.
Ability to model and provide direction to hourly Associates on proper Guest Service approaches to ensure the Guest's needs, complaints and issues are successfully resolved within company guidelines and standards
Ability to communicate in a clear, concise, understandable manner, and listen attentively to others both written and verbally
Ability to work independently with minimal supervision
Ability to anticipate and solve problems
Ability to function as part of a team
Ability to Open and Close the Store per company guidelines
Ability to successfully pass a pre-employment background screen
Must be at least 18 years of age. Under the age of 21 requires approval
High School diploma or GED equivalent is required
1 to 3 years of retail or guest service experience is required
Must provide open availability for scheduled work shifts as business needs dictate. (Including nights, weekends & Holidays)
Ability to grasp lift or otherwise move merchandise weighing up to 50 lbs
Ability to stand and continuously perform essential job functions for up to a six-hour shift
Must be able to read and evaluate merchandise presentations and other reports.
Must be able to communicate effectively with Guests, associates, job applicants, etc.
Must be able to stand and walk continuously for up to 6 hours.
Must be able to climb a utility ladder to reach shelves and walls that are as high as 9 feet.
Must be able to bend down to handle and move merchandise and other objects.
Must be able to grasp, lift and move objects weighing up to 25 lbs.
Must be able to grasp and manipulate small objects, such as pricing or security tags; must be able to use a pen and/or a keyboard.
Please note this job description is not a comprehensive listing of all expectations, activities, duties or responsibilities, which may change at any time, with or without notice. Stage is an Equal Opportunity Employer that is committed to a diverse and inclusive work environment.
Gordmans Stores, Inc