Assistant Store Manager

Gordmans Stores, Inc Ellwood City , PA 16117

Posted 3 months ago

Job Description:

REPORTS TO: Store Manager

Assistant Store Manager

The Assistant Store Manager is responsible for the merchandising and operations of one (1) or more areas of the store. The Assistant Store Manager will oversee other areas of the store in the absence of the Store Manager or other Assistant Manager(s) or Sr. Assistant Manager (if applicable).

RESPONSIBILITIES

Overseeing one or more areas/departments of the store

Monitor departmental performance goals and review necessary reports to strategize in the planning and execution of department activities

  • Maximizing store sales and profits

  • Meeting all goals (i.e. sales, credit applications, magazine sales, if applicable, shrinkage, payroll, and expenses)

  • Developing a qualified, well trained staff

  • Ensuring proper execution of all store operations functions and company programs

  • Ensuring the highest level of Guest satisfaction

  • Maintaining company standards throughout the store

  • Protecting all company assets

Supervise associates in the absence of the Store Manager

The following is a list of activities to support the accomplishment of these major responsibilities:

GUEST SATISFACTION

  • Ensure that all Guests are greeted in a prompt and friendly manner

  • Ensure that all Guests phone calls are handled in a courteous and helpful manner

  • Ensure that all associates are provided with merchandise information and effective sales techniques

  • Inform Guests of advertised and promotional events to increase sales volume

  • Solicit new accounts and promote Style Circle Rewards and magazine sales, if applicable.

HUMAN RESOURCES

  • Assist in the preparation and delivery of performance evaluations

  • Assist in the utilization of company training programs

  • Assist in addressing poor performance and administering the counseling process as necessary

MERCHANDISING

  • Direct and ensure compliance with current MMi floor plans

  • Direct seasonal outposts set-up

  • Direct and ensure accuracy of sales event set-up, if applicable

  • Ensure compliance with signing guidelines

  • Ensure compliance with Spot On merchandise, if applicable

  • Direct and ensure accuracy of clearance event set-up

  • Ensure compliance of fixture usage

  • Set and enforce standards for window and interior displays

  • Ensure stock keeping maintenance is followed (including Close Ready to Open policy)

  • Ensure compliance with merchandise presentation standards and departmental prototypes

OPERATIONS

  • Ensure price changes are completed in a timely, thorough, and accurate manner

  • Ensure damages are completed according to procedure and shipping deadlines

  • Ensure compliance with procedures for receiving, sorting, and processing freight

  • Ensure that company assets (register and safe funds, bank deposits, equipment, etc.) are protected

  • Ensure proper maintenance of store equipment and property

  • Ensure compliance with housekeeping standards

  • Count and record all store funds daily, prepare bank deposits, prepare cash drawer funds, verify totals and count receipts.

EDUCATIONAL/EXPERIENCE REQUIREMENTS

  • Ability to model and provide direction to hourly Associates on proper Guest Service approaches to ensure the Guest's needs, complaints and issues are successfully resolved within company guidelines and standards

  • Ability to communicate in a clear, concise, understandable manner, and listen attentively to others both written and verbally

  • Ability to work independently with minimal supervision

  • Ability to anticipate and solve problems

  • Ability to function as part of a team

  • Ability to Open and Close the Store per company guidelines

  • Ability to successfully pass a pre-employment background screen

  • Must be at least 18 years of age. Under the age of 21 requires approval

  • High School diploma or GED equivalent is required

  • 1 to 3 years of retail or guest service experience is required

  • Must provide open availability for scheduled work shifts as business needs dictate. (Including nights, weekends & Holidays)

  • Ability to grasp lift or otherwise move merchandise weighing up to 50 lbs

  • Ability to stand and continuously perform essential job functions for up to a six-hour shift

PHYSICAL REQUIREMENTS

  • Must be able to read and evaluate merchandise presentations and other reports.

  • Must be able to communicate effectively with Guests, associates, job applicants, etc.

  • Must be able to stand and walk continuously for up to 6 hours.

  • Must be able to climb a utility ladder to reach shelves and walls that are as high as 9 feet.

  • Must be able to bend down to handle and move merchandise and other objects.

  • Must be able to grasp, lift and move objects weighing up to 25 lbs.

  • Must be able to grasp and manipulate small objects, such as pricing or security tags; must be able to use a pen and/or a keyboard.

Please note this job description is not a comprehensive listing of all expectations, activities, duties or responsibilities, which may change at any time, with or without notice. Stage is an Equal Opportunity Employer that is committed to a diverse and inclusive work environment.


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Assistant Store Manager

Gordmans Stores, Inc