Assistant Store Manager

Francesca's Collections, Inc. Springfield , VA 22156

Posted 6 days ago

Location: 6787 Springfield Mall Springfield, Virginia 22150

Employee Type: Regular

We offer a creative and friendly environment with plenty of opportunity for advancement.

Overview:

We are on a mission to continually source and attract top talent. Because of this, we are consistently seeking candidates for current and future consideration. If you believe your skills, experience, and passion would be a great fit for Francesca's, we encourage you to apply today!.

At Francesca's, our Assistant Store Managers are called Assistant Team Leaders. The successful Assistant Team leader candidate will have several years of specialty retail experience in a leadership role, as an Assistant Store Manager or Assistant Team Leader. The Assistant Team Leader must have a strong emphasis on guest service, product and visual presentation, be an effective problem solver and possess an entrepreneurial spirit in order to support the Boutique Team Leader. The Assistant Team Leader will assist the Boutique Team Leader in building and retaining a high performing and diverse sales team. Through coaching the Assistant Team Leader must motivate their team to provide superior customer service and in turn maximize sales. The candidate, in partnership with the Boutique Team Leader, must understand business drivers, how to maximize profitability, and ensure visual and operational standards are met consistently in their boutique.

Candidates must be able to work a flexible schedule according to the needs of the business, including evenings, weekends and holidays.

Job Requirements:

Leadership:

  • Drives business results by maximizing daily sales plans, managing expenses and improving metrics through sales floor leadership, the execution of francesca's training programs, and continuous coaching on and off the sales floor

  • Plans, delegates and follows up on expected tasks, assignments and activities to ensure expectations and objectives are met

  • Provides consistent developmental feedback that empowers and motivates our team and fosters a team environment by using effective communication skills

  • Assists in acting as a liaison between the Boutique Team, District Team Leader, Regional Director, Human Resources and Boutique Operations

People/Talent:

  • Attracts, recruits, and retains team members who are guest focused and demonstrate the ability to drive sales

  • Leads, develops and coaches team members to reach their fullest potential and prepare them for the next level of responsibility by utilizing company tools

  • Evaluates and reacts to performance issues fairly and consistently in accordance with our expected practices

  • Actively establishes open, candid and trusting professional relationships with their team members

  • Maintains a high degree of personal integrity and inspires a team with the same values

Guest Experience:

  • Possess the ability to lead by example and deliver "Our francesca's Promise" to the sales team and all guests within the boutique

  • Creates and reinforces a proactive selling culture that focuses on building a confident and competent team, in order to build a loyal guest following through clear and positive communication

  • Prepares the team to balance our guest experience with necessary operational tasks

Visual Merchandising:

  • Maintains a visually inspiring boutique that is compelling to guests by developing visual decision making skills and effective communication of our visual standards

  • Utilizes, leads and delivers our visual brand standards to present our unique product mix offering

  • Demonstrates a passion for fashion by understanding trends

Operations:

  • Understands and enforces all company policies and procedures in a fair and consistent manner

  • Assists with the scheduling of team members in order to deliver the expected level of guest service and maximize sales potential

  • Performs and supervises boutique opening and closing procedures including bank deposits and securing the boutique

  • Protects the physical assets of the boutique by conducting weekly audits, routine cycle counts and an annual physical inventory

Qualifications

  • Minimum 1-2 years of experience managing a specialty retail store

  • Demonstrates leadership and integrity with experience managing a staff of boutique team members

  • Excellent verbal and written communication skills

  • Strong merchandising and visual skills

  • Excellent organization skills; able to plan and execute tasks efficiently

  • Proactive and creative problem solving ability

  • Flexible and adaptable

  • Ability to multi-task and balance multiple priorities

  • Proficient computer skills in Microsoft Word, Excel and Outlook

  • Ability to work weekends, nights and holidays

Physical Requirements

  • Ability to effectively maneuver around sales floor and stockroom, repetitive bending, prolonged standing, twisting, stooping, squatting and climbing

  • Must be able to work alone

  • Must be able to lift and carry up to 35 lbs

francesca's is an equal opportunity employer

francesca's understands that it is our team members that contribute to our growth and we invite you to help us continue in our success!

External Field


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Assistant Store Manager

Vitamin Shoppe Industries Inc

Posted 2 months ago

VIEW JOBS 5/8/2019 12:00:00 AM 2019-08-06T00:00 Overview hey! we see you… a bright, talented, caring person that wants a retail career with MORE but "more what" exactly?? more caring…a community whose sole mission is to help our customers with health & well being more impact…knowing everyday YOU made a difference in someone's life more learning…we want you to learn so we pay for knowledge. the more you learn, the more you earn! we are on the lookout for someone special to fill the MOST important role in our company, our Health Enthusiasts. Health Enthusiasts carry out the Vitamin Shoppes mission every single day in our stores, to support our customers on their personal journeys to better health. the MUST haves… 1- a knowledge seeker with a can do attitude, and a big heart 2- not be afraid of a little register action & product sampling 3- share our passion for healthy living 4- care for our customers so they will leave our store, not only with a full bag but, also feeling they took a positive step on their journeys of health and wellness. our part of the deal… 1- a healthy discount on our amazing products 2- the opportunity to advance within our great company 3- commitment to investing in your learning 4- continual feedback to help you learn and grow Well, what are you waiting for? If you think you have the chops to be a Health Enthusiast at The Vitamin Shoppe we want to hear from you! Job Summary: This position is responsible for providing an outstanding Branded Customer Experience (customer service focus) to customers while performing operational duties that drive sales through product knowledge, merchandising, register functions, store cleanliness, and other related duties. The Assistant Store Manager leads and manages a store to meet or exceed financial goals in a manner that is consistent with our Branded Customer Experience. The Assistant Store Manager drives sales through product knowledge and merchandising, and performs operational duties to run the retail store. These duties include but are not limited to opening/closing, ensuring store security, overseeing safety, training and developing the team, choosing top talent and assisting with escalated customer issues. This position supports the environment of health and wellness that Vitamin Shoppe represents. Responsibilities * Establish models and reinforces an outstanding Branded Customer Experience (customer service) through proper engagement and selling techniques in order to achieve or exceed financial goals set for the store including sales plan. Actively seeks information to understand customers' circumstances, expectations and needs. * Use product information and available resources to educate customers and assist them in making product selections that are right for them. Deliver friendly and prompt service to minimize customer wait time. * Maintain a professional and courteous relationship with customers and co-workers that foster a positive work environment, embraces diversity and supports a culture of health, wellness and nutrition. * Promote growth and sales by creating and maintaining internal/external community outreach relationships within the local community. Establish an active sampling regimen through customer engagement. * Assist Store Manager to develop a team of qualified health enthusiasts; by participating in the interview and selection process, ensuring established health enthusiasts achieve their goals and objectives through training and development. Supports the Store Manager with succession planning strategies. * Participate in learning and development activities such as daily store meetings and all other training provided by the Vitamin Shoppe so customers can be better serviced. Ensure store training, learning paths / Vitamin Shoppe University are performed in a timely manner. Assist Store Manager in coaching and counseling all team members on performance issues. * Use tactical and strategic planning when assisting in creating appropriate schedules and execution of workload. * Execute and maintain operational, promotional and visual/merchandising standards and initiatives, ensuring that the Vitamin Shoppe Brand and company are well represented. Ensure execution of inventory management processes including product rotation, the return of market withdrawals, document damages and expired products, complete cycle counts, zero on hand and annual physical inventory processes. Complete shipment processing in accordance with company standards. * Effectively prepare the store by cleaning store, shelves and recovering products. Prepare for and set monthly sales promotions, ensuring a compelling presentation to the customer. * Protect and maintain company assets and resources including cash control, inventory, fixtures and physical facility to prevent theft. Maintain the confidentiality and security of sales records and operational reports. Ensure work environment is safe for both customers and health enthusiasts. * Maintain effective communication throughout the store and partners with the Store Manager and Customer Support Center (CSC), District/Market Manager and Regional Director. * Operate the cash register and prepare customer transactions and receipts efficiently. Fully understands register functions, opening and closing procedures and balancing the cash registers at the end of each shift or as scheduled. Adhere to and execute bank deposit process. * Execute all company policies and objectives within the store, ensuring that the VS brand and company is well represented. Stay current and up to date with policies and procedures. Ensure store team dresses in accordance to the personal appearance policy. * Lead the store in the absence of the SM to include opening / closing, customer service, store maintenance (interior and exterior) and coaching / delegating to the team. * Effectively communicate and bring to life the company's vision, values and sales goals at daily meetings. Provide timely feedback on goals and initiatives. Foster and actively participate in donation drives as determined by the CSC. * Maintain operational effectiveness of the store by, among other things, working opening shifts, working closing shifts, working weekend shifts and otherwise remaining compliant with the scheduling guidelines as the business dictates. You must demonstrate flexibility with your availability that supports the needs of the business. Other Functions: Follow management direction in completing other duties as required. Flexibility to work in other locations depending on the company's business needs. Supervisory Responsibilities: No direct supervisory responsibilities. Qualifications Education/Certification: High School Diploma or GED or equivalent combination of experience and instruction. Health and Wellness industry experience preferred. Required Knowledge: Familiarity with retail sales, merchandising programs and procedures and the competitive retail environment. Experience in or personal passion for the health, wellness, and nutrition industry. Experience Required: 3-5 years of experience as a retail store manager. Skill and Ability: Strong interpersonal and public relations skills.Good organizational and problem solving skills.Flexibility to work nights and weekends.Computer skillsValid Driver's License, except where inability to drive is because of a medical condition. #CB Vitamin Shoppe Industries Inc Springfield VA

Assistant Store Manager

Francesca's Collections, Inc.