About the Role.
As a Team Captain, you'll be the primary voice of the Expert community, responsible for managing Expert's daily performance within the market.
Team Captains are exempt employees who are compensated with competitive pay and attractive employee benefits.
Duties & Responsibilities.
Lead and coach Experts through Enjoy's Values and Brand standards
Ultimately responsible for inspiring, motivating and managing the daily performance of your team:
Provide consistent coaching and feedback to hold your team accountable to achieving results
Support in the facilitation of performance conversations as directed by the Senior Team Captain and/or Market Captain
Coach Experts before, during and after visits to build on-the-job capabilities and assess the Enjoyer experience
Manage daily scheduling needs and apply capacity planning practices to support the Expert and Enjoyer experience
Plays a critical role in building and maintaining a high-performing team:
Execute segments of the market hiring strategy as directed by the Market Captain
Lead and/or support in facilitating successful training and on-boarding programs
Develop team members to elevate performance and grow their career
Validate training effectiveness
Connect, inform, and inspire the team through one-on-ones, daily huddles, and visit observations.
Deliver 5-star Enjoyer visits and experiences as business needs dictate.
Obsessed with providing the best Expert experience
You proactively seek opportunities to help individuals and the team get stronger. You don't hesitate to share developmental feedback and provide encouragement when times are tough
You can be counted on to see tasks through to completion
You are self-motivated, resourceful, and proactive. You don't hide from problems or let them persist
Thrives in a fast paced work environment that has you constantly on the go. Works well under pressure
Respect and promote inclusion and diversity in the workplace
You make decisions that improve the lives of others, even if it means more work on the back end. Not simply a "pleaser", you have the vision to see when a short-term challenge can yield a long-term gain
3+ years experience in a people management role
Ability to travel for the first two weeks of onboarding and training
Ability to work 10 hour shifts, possible overtime, evenings, weekends, and some holidays
Ability to lift up to 50lbs and stand for long durations
Ability to regularly office out of the Enjoy House
Valid driver's license and satisfactory driving record with at least 1 year of driving experience
Must be at least 21 years of age
This job description is not intended as a comprehensive or exhaustive list of all duties, responsibilities, and qualifications necessary for the position described herein. The duties, responsibilities, and qualifications of the position are subject to change without notice.All offers of employment are subject to background checks and drug screens prior to start date. Enjoy will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local, state, and federal laws and Fair Chance Ordinances.As an equal opportunity employer, Enjoy is proud to maintain a workplace characterized by mutual respect, inclusivity, and the celebration of diversity. All qualified applicants are welcome and will be considered for employment without regard to race, color, ethnicity, national origin, religion, gender, sex, sexual orientation, gender identity, genetics, disability, veteran status, or other applicable protected characteristic under local, state, or federal law.