Assistant Store Manager - Columbus, IN

Jo-Ann Fabrics Columbus , IN 47202

Posted 2 months ago

SUMMARY

The Assistant Store Manager is to be the right hand leader to the Store Manager through them, anything is possible! Together they are responsible for the daily operations, success, customer service and team engagement of the store. Similar to the Store Manager, the Assistant Store Manager individually coaches, develops and inspires the team so everyone is aligned with JOANN's mission and vision. This Team Member also demonstrates the leadership and potential equivalent to a Store Manager and guides the team with confidence and passion!

BRAND AMBASSADOR

  • Develops long-lasting customer relationships by identifying and anticipating customers' needs

  • Connects with the greater community and acts as a brand ambassador for JOANN

  • Motivates, coaches, and inspires the team and ensures they are the best possible brand ambassadors

  • Stays adept at knowing the product and staying curious on new merchandise and trends

BUSINESS ACUMEN

  • Continually stays informed on industry trends and seeks out ways to stay relevant in the marketplace

  • Able to cope with change and shift direction as needed

  • Drives sales by continually analyzing reports and identifying trends. Creates strategies to achieve both individual and store goals

  • Utilizes the FAST model to consistently deliver sales plan and company objective

INSPIRATIONAL LEADER

  • Mentors and inspires the team to enhance the overall store's performance

  • Creates a model for continuous learning while promoting teamwork and appreciation throughout the team

  • Develops in-store talent by creating succession plans and effectively managing performance

  • Networks, recruits, hires to staffing needs, and trains team members using the onboarding tools provided

OPERATIONAL EXCELLENCE

  • Communicates new initiatives, leadership messages, and promotions

  • Ensures impeccable execution of operational policies and procedures

  • Coaches and inspires the team to drive sales by exceeding customer expectations

  • Builds strategic plans and provides the necessary tools for the team to achieve KPIs

BENEFITS

  • Medical, Dental and Vision benefit plans available!
  • Company-paid basic life insurance and short-term disability!
  • Qualified to participate in JOANN's 401(k) Retirement Plan with an employer % match!
  • Tuition Reimbursement!
  • Team Member Discount, including double discount days!

QUALIFICATIONS

  • Must be 18 years or older and have a high school diploma or equivalent

  • 1-2 years of progressive retail management experience

  • Available to work a flexible schedule, including days, evenings, weekends and holidays

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Assistant Store Manager Columbus IN

Kohl's

Posted 1 week ago

VIEW JOBS 6/17/2019 12:00:00 AM 2019-09-15T00:00 This position plays an integral role as part of the Store Management Team. This role has the responsibility of management and supervision of all associates in all areas. Responsibilities include leading the Store in the following areas: associate development, supervision of merchandise sales areas to ensure execution according to Kohl's Best Practices, communications, analysis of business operations, expense management, and general management of the Store as part of the Store Management Team. ACCOUNTABILITIES CUSTOMER SATISFACTION * Provides the interpretation, administration and direction for Kohl's Service Standards (KSS), including the Customer Service Survey, "Yes We Can" Program, and other Customer Service programs * Accountable for results of Customer Service programs through the Customer Service Scorecard * Leads/directs Area Supervisors in the standard for customer issue resolution * Resolves escalated customer complaints. Determines source of issues and takes initiative to identify and resolve them * Recommends solutions to avoid future occurrences * Manages sales floor associates to meet and/or exceed Customer Service occurrences * Supports and participates in the execution of the "E3" program MERCHANDISE PRESENTATION * Interprets, directs and leads capacity and merchandise directives * Ensures Company merchandise presentation directives and standards are met while merchandising incoming freight and replenishing the sales floor * Lead associate team to ensure total store cleanliness and recovery standards are met SALES MANAGEMENT * Competitively shops competition and communicates results to Store Manager * Reviews business summary for sales opportunities * Oversees and audits the ad set process to ensure Company accuracy goals are achieved * Assists in reviewing replenishment schedules and execution to ensure Company in-stock goals are maintained * Supervises the credit solicitation effort of the associates to achieve store goals * Partners with Store Manager to address inventory issues from SIR report PEOPLE MANAGEMENT * Participates in hiring process as needed * Oversees and partners with the management team in retaining quality associates * Completes and administers annual associate reviews * Communicates and manages hourly staff so that all ethical standards and all company policies are followed * Leads store meetings as directed and ensures action plans are achieved as needed * Drives positive reinforcement and motivation to all associates * Coaches and counsels associates when necessary based on Company productivity goals * Completes and administers associate counseling documentation as necessary. Completes any needed associate counseling in accordance to company policies/HR guidelines * Assists in leading the training effort and ensures all needed training is delivered * Develops and coaches Area Supervisors to promotable levels or to assume larger areas of responsibility INVENTORY SHORTAGE/UNIT SYSTEM ACCURACY * Supervises hourly staff to complete all price changes, callbacks, ISC memos * Partners with Loss Prevention on all inventory programs * Leads the inventory prep planning and ensures the execution is achieved * Leads and directs company USA program including re-wraps, even exchanges, ISAC Meeting, mismates, damages, defectives and store inventory shortage plans OPERATIONS (IN STORES WITH THREE EXECUTIVES, THE OPERATIONS FUNCTION RESIDES WITH THE OPS/CFH.) * Manages stores payroll projections, productivity, and controllable expenses in relation to sales trend * Reviews scheduled vs. workload reports, directs area supervisor to edit schedules to workload * Assists in leading the total store freight team to ensure Best Practices are executed to Company standards, including: * Planning workload, setting goals and communicating goals to associates for every truck received * Frequently overseeing the truck unload process to ensure Company standards are being met * Manages non-exempt staff to resolve all district audit issues * Leads associates to maintain cleanliness standards per established guidelines for all interior and exterior areas of the store * Provides general oversight of building and equipment maintenance and upkeep, coordinates local and corporate resources to ensure ongoing and preventative maintenance of interior/exterior is achieved * Oversees the engagement of corporate facilities management for all needed building repairs * Primarily responsible for managing and coordinating all store remodeling and repair and maintenance projects; ensure Kohl's property rights are respected * Oversees efforts to adhere to all building safety requirements * Assists in the implementation and maintenance of all Company stockroom capacity and organizational guidelines * Drives store productivity through operational Best Practices * Leads the ASM and Associate team efforts to adhere to all building safety requirements TASKS TO BE DELEGATED TO AREA SUPERVISORS/OTHER NON-EXEMPT POSITIONS * Floor and fitting room recovery * Working registers or bagging merchandise at POS * Service desk coverage * Credit solicitation * Schedule editing * Ad setting * Freight processing * Filling in and adjusting fixtures * Processing markdowns * During the course of business and general management of the store, there may be situations that require non-exempt tasks to be physically completed by management. This is limited to situational training to further enhance associate development, while providing leadership and direction related to Kohl's best practices and while providing a visual experience when directing workflow to associates QUALIFICATIONS REQUIRED * Opens and closes the store at a minimum two nights per week * Multiple years managing a significant retail sales volume in a high-growth retailing environment * A demonstration of professional accomplishments through results-driven behavior and team development abilities * Efficient planning and organizational skills * Ability to recognize and understand available resources and utilize them to meet and exceed the store's sales plan and expense controls * Ability to lead and develop a large team of associates * Demonstrated ability to communicate with a variety of audiences * A history of anticipating challenges and developing solutions to problems at hand * Regular attendance is required Kohl's Columbus IN

Assistant Store Manager - Columbus, IN

Jo-Ann Fabrics