Assistant Store Manager

Ace Hardware is hiring a team and customer-focused Assistant Store Manager to join our team!

In this role, you’ll support the management of overall store operations and the achievement of company goals and directives. Your day to day will include Leadership, Inventory Control, and Managing Loss Prevention.

We’re offering between $36,000 and $42,000 to start, with room to grow from there!

We’re looking for someone who will be able to manage all day-to-day Retail Operations.  This includes:

• Outstanding Customer Service

• Provide positive representation of the store
• Proactively assist customers in solving problems
• Greet customers entering and throughout the store
• Provide a friendly, outgoing demeanor; work well with customers as well as associates.
• Ensure all calls and pages are answered promptly, courteously and effectively.
• Handle customer complaints. Work to resolve problems with the customer and have the store’s best interest taken into consideration.
• Possess excellent product knowledge and knowledge of store layout and location of products.

• Store Operations

• Ensure a positive, professional and safe work environment for all associates.
• Supervise the “general operations” of the entire store.
• Responsible for opening and closing the store.
• Ensure successful Loss Prevention, Safety and Internal Audits.
• Lead the weekly staff meetings.
• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.
• Oversee all cashiering functions including training, maintenance, audits, and reports.

• Inventory & Merchandising

• Ensure receiving, checking in and stocking of merchandise adheres to best practices and Standard Operating Procedures.
• Responsible for maintenance of back stock levels.
• Ensure that cycle counts and negative on hand reports are completed timely and accurately.
• Assist in ordering and maintaining desirable product inventory levels to ensure in-stocks and store profitability.
• Assist with merchandise resets throughout the store.
• Assist to ensure all signage is current in the store.
• Assist in presenting a clean and orderly sales floor, including end caps and promotional and incremental merchandising.

• Hiring & Training of Associates

• Assist in training of all associates.
• Assist in hiring, training, scheduling, reviewing, rewarding and coaching Head Cashiers and Cashiers

• Leadership

• Manage all aspects of store operations in the absence of the General Manager
• Lead by example; be approachable by all associates and customers.
• Participate in store meetings.
• Communicate any merchandising, cost control or sales idea to the General Manager for follow up.

Requirements

We want your personality! You will also need a strong solution-focused attitude and be quick on your feet.

Specific qualifications for the role include:

• 2+ Years of Previous Retail Experience as an Assistant Manager or High Level Shift Leader
• A proven track record of motivating, coaching and developing a team
• Comfortable with a Pre-Employment Background Check
• Previous experience with Inventory Management and Loss Control
• Previous experience in a Hardware, Construction, or Home Services Retail Environment
• Previous experience as a shift lead or training new associates

Benefits

• Paid Time Off
• Advancement Opportunities
• Pay Reviews
• Flexible Scheduling

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