Assistant Store Manager

Autozone, Inc. Jonesboro , AR 72404

Posted 3 weeks ago

Position Summary

The Assistant Store Manager (ASM) assists the Store Manager with leading company initiatives and ensuring maximum productivity, training and retaining high performing AutoZoners in a safe environment, driving sales, controlling expenses and shrink, and remaining compliant with company procedures in accordance to AutoZone's expectations. Assistant Store Managers exceed customer's expectation by delivering a WOW! Customer shopping experience by Living the Pledge every day.

Position Responsibilities

  • Assists Store Manager with recruiting, supervising, scheduling, training and developing store personnel

  • Assumes responsibility for the store operation and commercial department in the Commercial Sales Manager and Store Manager's absence

  • Delegates and ensures store merchandising tasks are completed in a timely manner

  • Operates cash registers and follows established cash handling duties, including but not limited to deposits, petty cash and lane accountability

  • Maintains a safe working environment while ensuring AutoZoners are implementing those practices including PPE (Personal Protective Equipment)

  • Monitors cash flow, inventory and security control

  • Maintains sales productivity, store appearance and merchandising standards

  • Conducts and reviews all opening and closing procedures

  • Manages emergency situations and conduct proper emergency procedures

  • Follows proper accident procedures

  • Provides feedback regarding AutoZoner performance to the store manager, prepares Performance Evaluations and AutoZoner Action Reviews, as directed by the store manager

  • Assists with monitoring and managing all activities related to Risk & Safety Management to maintain a safe work environment

  • Addresses customer concerns and resolves them with a goal of turning a complaint into a compliment

  • Motivates AutoZoners to provide WOW! Customer Service, enhance productivity level and market products to enhance sales and profits

Position Requirements

  • High School diploma or equivalent

  • ASE Certified preferred

  • Demonstrates high level of integrity

  • Excellent communication and decision making skills

  • Ability to drive customer service and excel in a fast paced environment

  • Maintain a positive environment that develops and engages teams and generates sales

  • Capability to manage, analyze and reconcile monthly P&L statements

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Assistant Store Manager

Natural Grocers

Posted 1 week ago

VIEW JOBS 11/8/2018 12:00:00 AM 2019-02-06T00:00 Overview Job Summary The Assistant Store Manager is the second person in charge of the store and is responsible for the successful operation and profitability of the store which includes training, directing and monitoring all department staff. Responsibilities Key Responsibilities include the following essential functions, but are not limited to: * Customers are greeted and serviced per company standards of World Class customer service. * All company managers are expected to be professional and provide appropriate leadership for the staff. * Customer complaints are handled appropriately and per company policy. * The store is inviting and shopable. * Products customers want to buy are in-stock. * Special orders are handled appropriately and per company policy. * Ensures the phone is answered per company standards and is on the sales floor assisting customers, directing staff and attending to all departments at least 75% of the time.. * Training staff on how to give exemplary customer service and ensuring staff is held accountable. * Ensuring staff is in compliance with applicable state and/or county food safety certifications and registration. * The Assistant Store Manager is responsible for ensuring that the store is meeting and/or exceeding expectations in the following areas: * Store and department sales and Sales per Labor Hour Ratio * Average Ticket, Customer Count, Cost of Goods Sold for Produce * EBITDA * Ensures product is ordered from the correct vendors in order to receive the correct discount and maintain margins. * Ensures in-stock conditions meet company standards * Product mix is monitored, including: * regular analysis of departments to keep top sellers and discontinue extremely slow movers; * new products are brought in per company policy. * Ensures perishables are rotated and stocked per company standards. * Mark-downs are managed per company standards. * Responsible for assisting the Store Manager in hiring, training and managing all store personnel per company standards. * Trains store personnel, assigns tasks, and is accountable in accomplishing tasks. * Ensures master and daily schedules are accurate, complete and meet store needs. Schedules are posted in a timely manner and tasks are assigned on a daily basis using company tasks sheets. * Partners with department managers to share staff to accomplish tasks as needed on a daily basis. * Trains and monitors staff to ensure store is viewed as a whole, assisting customers in all areas. * Partners with department managers to cross-train staff to accomplish all needed tasks. * Partners with staff to ensure adequate product knowledge to meet customers' needs, training staff on where to find answers to customer questions by utilizing store resources. * Assists the Store Manager in completing and conducting all store staff performance evaluations with input from the department managers. Assists in granting wage increases when appropriate. * Interviews and hires for store needs with input from department managers. * Addresses all performance and/or disciplinary issues appropriately and in a timely manner with the assistance of Human Resources. * Maintains clear and direct communication with store staff which includes helping conduct monthly staff meetings and posting company information and announcements. * Responsible for ensuring safety guidelines are followed at all times. * Ensures that all Unitime edits are made in a timely manner. * Responsible for assisting the Store Manager in training, coaching and developing store personnel. * He/she encourages staff to increase their nutritional and product knowledge. * He/she answers (and ensures store staff answers) customer questions per company standards and policies, including the use of Structure/Function statements and/or statements of nutritional support.. * Successfully completes operational responsibilities (daily schedules, checklists, opening and closing). * Ensures store paperwork/reports are completed in a timely manner (including Monthly Mgr's Report). * Efficiently and accurately completes the DSR and Manager's Cash. * Responds to all Dept. Manager calls when on duty and assists with coverage for lunches and breaks. * Works a schedule based on store needs including evenings, weekends and scheduled for 45 hours per week. * Coaches staff on how to be supportive of decisions made by home office, listens to directions from home office, following through and correctly performing the job assigned. * Reads and follows communications (memos, faxes, emails) from home office. * Remains flexible to changing work demands in order to accomplish goals. * Managers are expected to be leaders in the workplace, setting the standard of excellence required through their job performance and professional demeanor. Although this is a general outline of job responsibilities all employees are expected to be ''hands on'' and do whatever it takes to get the job done and make the company thrive. Qualifications Education, Skills and Experience * High school diploma or GED required 1-2 years management experience in grocery and/or related retail experience, natural foods industry a plus. * Able to manage changing priorities. * Ability to pass applicable food safety training courses and/or testing to obtain certifications as required by state and/or county law. * Maintain compliance by keeping food safety certifications up to date through continuing education and registered with the appropriate agency if applicable. * Possesses a sense of urgency in the completing tasks and is highly organized. * Possesses excellent customer service skills. * Ability to take direction and follow through. * Must be cashier trained. * Proficient in MS Word, Excel and Outlook required This job description is not an employment contract. It does not guarantee a job or that the above listed duties are the limit of responsibilities. The job and job description are subject to change with and without notice. Employees are required to accomplish any and all tasks assigned to him/her by their Store Manager and/or other corporate managers that may not be listed in this job description. Natural Grocers Jonesboro AR

Assistant Store Manager

Autozone, Inc.