Assistant Store Manager At Napa Auto Parts

Assistant Store Manager

Imagine the position to use your automotive or customer service expertise with both our wholesale and retail customers on a daily basis, serve as a leader to your teammates, and lead NAPA to be the dominant parts supplier in the market. If this sounds like you, NAPA is looking for a passionate Assistant Store Manager. This is the right opportunity for you if you:

Primary Responsibilities:

• Enjoy creating a superior customer service experience to achieve maximum market penetration, drive store growth, increase sales and profitability

• Know how to provide daily leadership and create and sustain a culture of employee engagement

• Know the importance of partnering with your teammates in order to drive store initiatives

• Care about people and profit

• Want to join a team where you can learn and grow your career the opportunities are endless!

• A Day in the life:

• Lead a successful team, support the store manager, and manage in our fast-paced retail stores

• Manage store operations to maximize sales, profits, and customer service

• Build, coach, train, and engage crew team to deliver superior levels of customer care and business results

• Inventory protection, asset management, operational and safety issues

• Overall cleanliness and readiness of delivery vehicles, sales floor, stock room, and outside areas

• Drive NAPA operational and marketing programs while steering toward continuous improvement in processes and procedures

• Grow customer relationships, help with sales/service questions, and ensure positive experience both in the store and on the phone

Required skills include:

• High school diploma or equivalent. Technical or trade school courses or degree completion.

• Experience in the automotive after-market service industry or hobby/DIY world, or at least the willingness to learn all things automotive.

• Passion for delivering customer care and building long term relationships

• Thrive off of working in a very fast-paced and complex environment.

• Knowledge of cataloging and/or inventory management systems

• Ability to lift 60lbs in some situations

• And if you have this, even better:

• Background and/or passion for the automotive industry, heavy equipment, farm industry, diesel, marine, or dealership.

• Experience in a parts store, auction, retail store, auto body/collision, or fast food/restaurant/convenience store management experience

• Entirely customer-centric (external/internal)

• ASE Certifications

• NAPA Know How

• Why NAPA may be the right place for you:

• Outstanding health benefits and 401K

• Stable company. Fortune 200 with a family feel

• Company Culture that works hard yet takes care of employees

• Opportunity for accessing multiple career paths, ongoing development, with support from leaders and your team