Assistant Store Manager

At Home Stores LLC Syracuse , NY 13201

Posted 2 months ago

Job Summary:

The Assistant Store Manager position is focused on At Home's largest stores, with high square footage, high volume of sales and 25 or more team members. in partnership with the Store Director, the Assistant Store Manager manages the operational and team member aspects of the business at the store level. The ASM selects, directs, develops and motivates team members to execute the Company's business objectives to ensure customer satisfaction and maximize sales. The ASM manages the entirety of the store team to maintain a neat, clean and safe store to provide the kind of environment our customers want to shop and in which our team members enjoy working. The ASM achieves success by providing problem-solving resources; managing staff and working collaboratively with the Store Director.


Summary of Key Roles & Responsibilities:

Responsibilities and essential job functions include, but are not limited to, the following:

  • The ASM is responsible for building, coaching and maintaining a store team to meet business objectives. The ASM will recruit, interview, and manage team members to ensure positive customer experience and positive team member development. The ASM plays an essential role in the hiring process, including recruiting, reviewing resumes, interviewing and evaluating candidates, and selecting candidates for hire. Ensures all new hires are properly trained.

  • The ASM coaches team members, drives team member performance, sets team member goals and, where appropriate, takes follow-up action with team members, including developing written performance support plans and other related performance improvement and corrective matters. The ASM is an active participant in all employment decisions for store team members, including decisions relating to team member compensation, promotions, transfers and releases.

  • The ASM directs and schedules team members for their shifts and tasks on a daily and weekly basis, and adjusts the schedule as needed based on operational objectives.

  • Analyzes store financial and business data through the store scorecard, including sales and expenses, and develops and executes budgets, financial plans and strategies to maximize sales and profits.

  • Manages the store in a manner designed to provide customers a positive shopping experience in a neat, clean and safe store while minimizing damages and shrink.

  • Trains and directs team members on proper Company policies and procedures and ensure compliance with Company policies and procedures.

  • Leads the store team in the areas of customer satisfaction, team/team member development, merchandising, inventory, cash control, human resources, safety, loss prevention and expense control, so the store will operate effectively and profitably. Develops and leads regular meetings with team members on these subjects.

  • Serves as a role model and coach, especially as it relates to the customer experience and maintaining a neat, clean, and organized store through conditioning, through living the vision and values.

  • Builds and maintains a strong and highly productive team by helping team members understand strategy and business model to ensure consistent and standard execution of At Home initiatives.

  • Responsible for managing the store opening and closing process, which includes timely openings, operational readiness, troubleshooting, team management, and building, asset, and team member security.

  • Manages the flow of cash accurately, analyzes and reports daily sales numbers by ensuring front-end audit and cash compliance responsibilities are maintained.

  • Coordinates with Store Director to maximize staffing effectiveness to support the business flow of customer traffic and sales including reviewing team member time records for compliance with Company timekeeping policies, and processing payroll timely and accurately to meet labor model standards and business metrics. The ASM adjusts staffing assignments and team schedules as needed to comply with operational objectives, and makes recommendations about whether additional labor, such as team member overtime or additional people, may be necessary. Responsible for approving team member overtime when necessary.

  • Plans, delegates and manages tasks performed by team members to ensure completion and performance in the most efficient manner.

  • Addresses team member and customer concerns and problems in the store.

  • And, any additional assigned responsibilities.

Qualifications & Competencies:

  • At least 18 years old

  • High School Diploma/Equivalent; College degree preferred

  • At least 3 years Management/Leadership experience or equivalent At Home experience

  • At least 3 years' direct responsibility of leading 10 or more people in multiple departments or equivalent At Home experience

  • At least 1 year experience direct/indirect familiarity or responsibility for annual revenue, operating budget, or profit & loss dollars of at least $5 million

  • Ability to work a flexible schedule including nights, weekends, and some holidays

  • Ability to lift a minimum of 50 lbs., team lift 100 lbs.

  • Contributes to a customer focused environment while demonstrating excellent service.

  • Communicates clearly and concisely with customers, team and leadership; keeps others informed and takes appropriate partnerships where necessary. Excellent verbal, written and comprehension communication skills.

  • Reliable and trustworthy role model for ethical and honest behavior. Does the right thing for the team member, the customer and the company in all situations.

  • Creates a sense of urgency; promotes team work, delegates appropriately; motivates self and team to accomplish objectives. Timely and thorough execution.

  • Ability to comprehend, train, develops, motivate and lead in a manner of fostering a work environment that is smart & scrappy, safe and fun.

  • Flexible and creative with an ability to handle multiple tasks where priorities shift with the demands of the business.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Assistant Store Manager

Starbucks

Posted 2 months ago

VIEW JOBS 10/18/2020 12:00:00 AM 2021-01-16T00:00 Now Brewing - Future Leaders! #tobeapartner Starbucks is known for developing extraordinary people who drive business success by doing the right thing for partners (employees), customers and communities - globally. As a Starbucks leader you are driven by a deep sense of purpose. You are aspirational - never a bystander. You take action to make a positive difference every day, and you inspire others to do the same. This role is a hands-on experience that develops your supervisory experience, coaching skills, coffee/ tea passion and business acumen, all to build your understanding of store management. You will learn how to create success for a multi-million-dollar business, create and develop great teams, and building a meeting place in your community that nurtures customers. These foundational principles set up partners for success for careers in store management and leadership. Using a mix of online learning, classroom training and hands on mentorship, you'll learn how to: * Grow a successful, multi-million-dollar business: drive sales leveraging your business acumen, efficiency and problem-solving skills * Nurture talent & lead a team: engage the hearts and minds of your team and develop their skills so that they realize their personal best, both as individuals and as thriving teams. * Inspire others: become a dynamic brand ambassador dedicated to driving and achieving results through your team We'd love to hear from people with: * 2 years retail / customer service management experience OR * 4 years of US Military service * Strong organizational, interpersonal and problem-solving skills * Entrepreneurial mentality with experience in a sales focused environment * Minimum High School or GED Requirements: * Legal documentation establishing your identity and eligibility to be legally employed in the country in which you apply. * Ability to work full time (the work regularly demands in excess of 40 hours per week) including variable hours including early mornings, evenings, weekends and/ or holidays. Let us give you the opportunity to grow as an individual, to build lasting relationships and make an impact in a place where people, quality and value mean everything. Join us and connect with something bigger, apply today! Starbucks and its brands are an equal opportunity employer of all qualified individuals. We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA , veterans and persons with disabilities are encouraged to apply. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 206-318-0660 or via email at applicantaccommodation@starbucks.com Starbucks Syracuse NY

Assistant Store Manager

At Home Stores LLC