Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always stood for optimistic femininity. Today, the brand is a global life and style house with handbags, ready-to-wear, jewelry, footwear, gifts, home dcor and more. Polished ease, thoughtful details and a modern, sophisticated use of color
Kate Spade New York's founding principles define a unique style synonymous with joy. Under the vision of creative director Nicola Glass, the brand continues to celebrate confident women with a youthful spirit.
Kate Spade New York is part of the Tapestry portfolio a global house of brands powered by optimism, innovation, and inclusivity.
Essential Duties & Responsibilities:
Client & Service Expert:
Clientele development through coaching team on proactive client outreach, and building and maintaining relationships with new clients.
Development of business driving initiatives that build a repeat business or attract a new customer to the store.
Ensure each associate is actively utilizing their client book in order to generate increased sales through monthly client book reviews and evaluation of their outreach.
Ensure team is compliant will all clientele standards and thank you note policy.
Ensure all associates complete the sales training program.
Model and supervise the selling environment, provide consistent coaching on sales training process in order to ensure the highest level of customer service and sales.
Leadership Presence/Steward of Talent:
Assist SSL/Area Leader with the achievement of financial success through improvement of measurable results that positively impact the store performance.
Responsible for assuming the SL role in manager's absence, if applicable.
Lead by example with the achievement of personal sales goals.
Educate team on product, sales plans, personal goals, measurable stats and is able to coach to these stats to ensure business in maximized.
Ability to network in the community to ensure open positions are filled efficiently with little impact to the business; build a bench for future promotions and openings.
Ensure all open positions are posted and managed through iCIMs.
Onboard new team members effectively through 30/60/90 touch bases; conduct ongoing review and assessment of employee performance through monthly meetings with direct reports.
Utilize mid-year and annual review process as a tool for associate development and advancement; monitor and address performance concerns on a timely basis, partnering HR when necessary.
Building Brand Equity:
Understand and able to communicate the kate spade new york brand aesthetic, brand philosophy and lifestyle to the sales team and customer.
Ensure brand and operating standards are met to support brand consistency.
Ensure visual merchandising directives are implemented and store presentation standards are achieved and maintained.
Communicate merchandise sell-through, stock position, business trend information, product issues, customer feedback to Senior Store Leader/Area Leader in order to increase customer service and sales.
Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility.
Assist Senior Store Leader/Area Leader with maintaining payroll budget by managing schedule and making necessary adjustments when the business warrants.
Monitor, maintain, and follow company policies and procedures with a focus on loss prevention to protect the company's inventory and assets; conduct self audits.
Ability to accurately manage the processing of all POS transactions to maintain the integrity of the inventory.
Partner with warehouse to effectively manage workload planning, markdowns & merchandise flow processes.
Maintain office and facility organizational and cleanliness standards.
Education and Experience Required:
Minimum 3 years management experience in a comparable retail environment
Prior luxury goods experience preferred
Skills and Abilities Required:
Professional sales development and exceptional interpersonal skills
Strong leadership qualities; the ability to communicate effectively with all levels within the organization
Our Competencies for All Employees
Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
Our Competencies for All People Managers
Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Managerial Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
Kate Spade is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under the consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Kate Spade at www.katespade.com.
Req ID: 60377
Nearest Major Market: Napa
Job Segment: Store Manager, Retail Manager, Merchandising, Outside Sales, Retail, Sales