Assistant Spa Manager

Pebble Beach Resorts Pebble Beach , CA 93953

Posted 3 months ago

Company Background:

For nearly a century, friends and family, celebrities and athletes, world travelers and locals alike, have all flocked to Pebble Beach Resorts. This stunning slice of Californias Monterey Peninsula is a wondrous place that we are proud to share. Pebble Beach Company, headquartered in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay and Casa Palmero at Pebble Beach. The company also operates four renowned golf courses: Pebble Beach Golf Links, Spyglass Hill Golf Course, The Links at Spanish Bay and Del Monte Golf Course.

Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Pebble Beach Golf Academy & Practice Facility and Pebble Beach Equestrian Center. It annually hosts premier events such as the Pebble Beach Concours dElegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational presented by DELL Technologies, Pebble Beach Food & Wine and PURE Insurance Championship Impacting The First Tee. Pebble Beach Golf Links has hosted six U.S. Opens, four U.S. Amateurs, one PGA Championship and numerous other tournaments.

Job Summary:

The Assistant Spa Manager will maintain day to day operations of the spa facility to assure a smooth, five star performance while exceeding every guests expectation every time.

Essential Duties & Responsibilities:

  • Accountable for all front office, locker room and public area operations.

  • Train, develop and motivate staff to meet and exceed established service standards.

  • Create and maintain a professional, safe, nurturing and healing environment where the experience at The Spa at Pebble Beach lends itself to making a difference in our guests lives.

  • Address staff and guests concerns or questions, resolving appropriately.

  • Take ownership of any guest or staff related problem and handle accordingly.

  • Act as manager on duty for the Spa for the majority of shifts.

  • Assure a clean, crisp and sanitary spa.

  • Cover front desk, locker room, Juice Bar and boutique on an as needed basis.

  • Comply with all Pebble Beach Company safety and health policies and procedures.

Absolutely Required Skills:

  • Management skills required.

  • Good verbal and written communication skills.

  • Ability to handle stressful situations professionally.

  • Knowledge of guest service and/or hospitality industry.

  • Proficient in Microsoft Office.

  • Basic math and accounting skills.

  • 1+ years managment experience.

Desired Skills:

  • Minimum 1 year hotel or resort experience preferred.

Why work for us:

  • Enjoy world-class health and wellness benefits after the 90th day of employment. Comprehensive health and life insurance allow you peace of mind. Our state of the art Health and Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your familys health needs free of cost.

  • We encourage YOU to be our guest. When you work for Pebble Beach Company, we encourage you to experience what our guests experience at a 30% discount in all our amazing restaurants, retail and spa.

  • Golf on the greatest courses. Even if you dont golf, youll quickly become the most popular member of the family and your circle of friends with our amazing employee golf benefits.

  • Grow your career with Pebble Beach University. We understand the need and desire to continually grow and develop, and we provide opportunities for ongoing learning through our Pebble Beach University training programs.

  • Lunch is on us. Enjoy a meal in our Employee Dining Room for every shift you work.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Assistant ManagerStillwater Bar & Grill

Pebble Beach Resorts

Posted 1 week ago

VIEW JOBS 1/10/2020 12:00:00 AM 2020-04-09T00:00 Company Background: For nearly a century, friends and family, celebrities and athletes, world travelers and locals alike, have all flocked to Pebble Beach Resorts. This stunning slice of Californias Monterey Peninsula is a wondrous place that we are proud to share. Pebble Beach Company, headquartered in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay and Casa Palmero at Pebble Beach. The company also operates four renowned golf courses: Pebble Beach Golf Links, Spyglass Hill Golf Course, The Links at Spanish Bay and Del Monte Golf Course. Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Pebble Beach Golf Academy & Practice Facility and Pebble Beach Equestrian Center. It annually hosts premier events such as the Pebble Beach Concours dElegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational presented by DELL EMC, Pebble Beach Food & Wine and PURE Insurance Championship Impacting The First Tee. Job Summary: The Assistant Manager-Stillwater is responsible for assisting the dining room manager in order to ensure guests dining pleasure and maximum satisfaction. Essential Duties and Responsibilities: * Assist in drafting weekly employee schedule for final approval by manager. * Provide input to manager regarding recruitment, hiring, termination, promotion and evaluation of personnel. * Counsel employees and follow through on all disciplinary action. * Conduct pre-shift meetings to keep employees aware of dining room specials and hotel activities. * Observe guest reactions and confer frequently with staff to determine guest satisfaction. * Resolve guest concerns on the floor whenever possible or refer to manager for resolution. * Suggest outstanding employees for incentive program. * Assist with weekly and monthly staff meetings to update service fundamentals and standards. * Monitor the condition of all physical facilities and equipment in dining room and ensure their maintenance. * Suggest new methods to increase sales and assist with training programs to accomplish sales objectives. * Assist in the maintenance of accurate personnel records and completion of ETR's or leave requests. * Uphold company standards of conduct, grooming, dress and personal hygiene. * Promptly complete daily, weekly and monthly labor reports. * Take ownership of weekly Sunday brunch planning as we as holiday grand buffets. * Communicate staffing needs and build rapport daily with the Kitchen * Order supplies daily and monitor condition of equipment. Report shortages and problems to manager. * Attend wine and food pairing seminars for continued education. * Assist Department Manager with preparation of profit/loss statement and research any discrepancies. * Training new staff, implement training programs and keeping all training documents updated and current. * Attend or send representative to pre-conference meetings and other mandatory manager meetings. * Complete daily MOD logs and communicate guests and staff issues daily. * Comply with all Pebble Beach Company safety and health policies and procedures * Fill-in for managers in their absence * Assist with special events and weekly and holiday grand buffets * Other duties as assigned by supervisor Absolutely Required Skills: * 2+ years experience in a hotel restaurant operation * 2 years experience in a supervisory role * Supervisory, time management and problem-solving skills required * Valid California drivers license * Must be a team player and able to work well with other managers and staff * Able to handle stressful situations professionally and be a motivator of staff daily * Organizational skills and attention to detail * Proficient knowledge of Microsoft office and computer skills * Guest service focused Desired Skills: * Experience in scheduling and with SpringerMiller system or equivalent preferred * Delphi, Zomato, Kronos systems helpful Why work for us: * Enjoy world-class health and wellness benefits after the 90th day of employment. Comprehensive health and life insurance allow you peace of mind. Our state of the art Health and Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your familys health needs free of cost. * We encourage YOU to be our guest. When you work for Pebble Beach Company, we encourage you to experience what our guests experience at a 30% discount in all our amazing restaurants, retail and spa. * Golf on the greatest courses. Even if you dont golf, youll quickly become the most popular member of the family and your circle of friends with our amazing employee golf benefits. * Grow your career with Pebble Beach University. We understand the need and desire to continually grow and develop, and we provide opportunities for ongoing learning through our Pebble Beach University training programs. * Lunch is on us. Enjoy a meal in our Employee Dining Room for every shift you work Pebble Beach Resorts Pebble Beach CA

Assistant Spa Manager

Pebble Beach Resorts