Assistant Spa Manager

Benefits:

• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

About Us: Hand & Stone Massage & Facial in Port St Lucie, Tradition is a serene retreat dedicated to providing our clients with exceptional wellness experiences. We offer professional massage, facial, hair removal, and body services tailored to individual needs, available seven days a week. As part of the Hand & Stone franchise, which includes over 600 locations, our mission is to provide a calming environment where guests can relax, rejuvenate, and restore their well-being.

Position Overview: We are seeking a responsible and driven candidate passionate about enhancing team performance. This long-term position offers significant opportunities for professional growth. While prior spa industry or membership-driven sales experience is preferred, it is not mandatory. Assistant Managers play a crucial role in delivering a world-class experience for our valued members and guests. Collaborating closely with the Regional Spa Director, they set the spa's tone, coach the front desk and sales teams, and drive membership and gift card sales to foster business growth.

Benefits:

• Competitive salary and performance bonuses
• Employee discounts on spa services and products
• Medical, Dental, Vision and PTO
• Opportunities for professional development and training
• A supportive and positive work environment

Key Responsibilities:

• Client Experience: Provide excellent customer service and experiences to all guests and members
• Team Leadership: Recruit, train, and manage spa staff, fostering a culture of excellence and teamwork.
• Sales Success: Exceed personal sales metrics, as well as assist Spa Director in managing team sales performance by driving key metrics.
• Operations Management: Assist Spa Director with daily operations, including scheduling, inventory management, and maintaining a clean and welcoming environment.
• Sales and Marketing: Passionately promote products and services, utilizing social media and grassroots community engagement.

Qualifications:

• Passion for communicating with people and providing excellent service with a positive attitude
• Capability to work flexible hours including nights, weekends and some holidays
• Excellent verbal and written communication skills
• A fast learner, comfortable in a fast-paced, high-volume environment.
• Computer proficiency; knowledge of retail/appointment booking computer systems is a plus
• A strong team player with the ability to work independently under minimal supervision
• Exceptional organizational skills, including attention to detail and multitasking
• Critical thinking skills, including customer conflict resolution

If you're passionate about wellness and have the leadership skills to create an exceptional spa experience, we'd love to hear from you! Apply today!