Assistant Solution Manager

Swinerton Inc. San Diego , CA 92140

Posted 3 weeks ago

We're committed to bringing passion and customer focus to the business.

Job Description Summary:

Promote technology awareness, adoption, and effective use while continuously improving our business technologies and processes. Effectively support the daytoday needs of our employees to effectively manage and improve operations.

Job Description:

POSITION RESPONSIBILITIES AND DUTIES:

General Responsibilities:

  • Build relationships throughout the company that will assist with understanding business challenges and being aware of innovations happening on the front lines

  • Attend regional and divisional meetings (Ex. PM/PE Meetings, Division Operations Meetings, etc.)

  • Facilitate the development and implementation of solutions to business challenges

  • Promote awareness around and adoption of critical tools, technologies, and best practices

  • Keep current on applicable technology and industry trends attend conferences and workshops

  • Participate in Business Technology Projects as a subject matter expert, tester, and/or trainer

  • Participate in technology testing and experiments

  • Lead and participate in the research, design, development, testing, delivery and training of new and modified business processes, reports, and tools

  • Manage Change Requests

  • Participate in patch testing, implementation, training and documentation

  • Work with division leaders and project teams on problems and challenges and understand what innovations are being implemented locally

  • Assist other Solutions Managers, as needed

  • Recurring monthly travel required (local and interstate)

  • Other responsibilities as assigned

Training Specific:

  • Develop training plans and materials for business technologies and processes

  • Provide employee training for existing and newly implemented technologies

  • Coordinate training for employees and teams, as needed

  • Coordinate/provide training for external partners as necessary for critical technologies and processes

  • Maintain a network of local subject matter experts for critical technologies and business processes

  • Keep training programs current and engaging

Support Specific:

  • Process and manage Freshservice tickets as applicable

  • Answer employee questions or facilitate resolutions regarding tools and processes

  • Work with other Business Technology members, subject matter experts in the company, and/or 3rd party vendors to get employee questions/issues resolved

  • Create and maintain support materials including selfhelp knowledge articles

  • Develop and maintain business process and configuration documentation

  • Manage established 'Problems' (coordinate diagnosis of problems, develop a plan to resolve the problem, coordinate all parties as necessary, and resolve the established 'Problem')

MINIMUM SKILLS AND EXPERIENCE:

  • 2+ years work experience in construction-related field

  • Excellent English verbal and written communication skills, and professional telephone disposition

  • Familiarity of construction technologies preferred (ex. CMiC or other ERP system, Bluebeam, Electronic Plan Tables, BIM360, Sharefile, SAGE, Salesforce, VDC/BIM, SQL)

  • Travel to divisions and jobsites as necessary (job may require frequent travel)

  • Proficient and knowledgeable with office equipment and general office procedures

  • Good organization skills, with the ability to prioritize and coordinate work efforts

  • Proficient in the use of word processing, spreadsheet, and other computer applications

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!


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Assistant Solution Manager

Swinerton Inc.