It's fun to work at a company where people truly believe in what they are doing!
Responsible for overseeing the daily operations (mail, print, concierge etc.) and ensuring exceptional client service at one of our on-site support services centers
A high level of client satisfaction must be maintained by responding quickly and effectively to the client's needs
Continually seek to improve the operations of support service; analyzing the current systems and implementing sound practices according to EPIQ's Standards of Operational Excellence
Responsible for the supervision of all Service Specialists employed at the site, including recruiting, training and development of their professional skills
Report all collected metrics monthly to the Site Manager and review performance trends with the client in an effort to provide timely and efficient service
Uphold the Standards of Service and best practices developed by EPIQ
Responsible for the day-to-day operations of Office Services.
Ensure the delivery of mail/parcels in a timely matter in accordance to EPIQ's standards
Accurately produce production (print/copy/scan) projects in accordance to verbal and written instructions
Ensure production projects have been properly produced and Quality Checked (QC'd) to EPIQ's standard
Be flexible to daily changing roles, responsibilities, and work locations
Answering telephone inquiries and delivering any/all EPIQ service responsibilities
Monitor and listen to clients to understand inquiries and requests in order to provide accurate information
Exhibit ability to take verbal instructions while taking notes to properly produce staff copy projects.
Show measured completion of EPIQ Learning classes
Comply with EPIQ policy that any information seen during the production process is strictly confidential and is never to leave Office Services and never to be talked about to anyone
May be required to work additional hours beyond regular schedule to meet client needs and/or commitments, which may include weekends, evenings and/or holidays
High School Diploma or equivalent, Associate Degree preferred
Experience in a law firm environment preferred.
Minimum of 2 years' experience in a copy/mail service center environment or other service industry
Previous management experience in a client service-oriented field
Working knowledge of Microsoft products pertaining to the specific position including but not limited to Outlook, Word, and Excel etc
Knowledge of copy machines and utilization of typical office services equipment and technology
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Epiq and its affiliated companies are Equal Opportunity Employers (EOE). Qualified applicants are considered for employment without regard to age, race, color, creed, religion, sex, national origin, sexual orientation, disability, marital or veteran status or any other category protected under applicable federal, state or local law. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
Epiq Systems, Inc.