Assistant Service Manager

The Assistant Service Manager has a passion for the trades and will oversee the delivery of high-quality services, manage a team of service coordinator/analyst(s), and maintain excellent customer relationships. The ideal candidate will have strong communication skills, problem-solving and decision-making abilities, and proven experience in a service-oriented role. The Assistant Service Manager learns and utilizes best practices to achieve success, operates well in high functioning diverse teams to deliver results, and does so in a way that embraces Waldinger's values and the expectations of the customer. This position will assist the Regional Operations Manager in managing day-to-day operations, driving for results, and striving for continuous improvement in service delivery.

Key Areas of Responsibility

• Customer Relations: Work with the team to maintain strong internal and external customer-focused relationships and assist in handling escalated customer issues ensuring timely resolution.

• Operational Efficiency: Maintains accurate records of service activities including work orders, outstanding preventative maintenance, quotes, and repair proposals.

• Leadership: Mentors direct reports to ensure they have the knowledge and skills necessary to execute daily to the established service level expectations.

Key Competencies for Success

Values People and Teams

• Drives for performance and mitigates issues and concerns timely to leadership.

• Assists Technicians and Coordinators with technical problem-solving and resource allocation; includes delivery of materials and supplies to expedite job completion.

• Demonstrates strong collaboration skills and reliably follows through on their promises.

Customer Centric

• Must maintain strong relationships with customers ensuring that they are satisfied with the services they receive and provide ongoing support when needed.

• Prepare regular reports on service performance metrics such as response times, customer satisfaction, outstanding work, and service levels.

• Coordinate training opportunities for service staff to enhance safety, technical skills, product knowledge, and customer service capabilities.

Operational Excellence

• Able to consistently work under pressure, multitask, and prioritize effectively.

• Monitors the financials of service projects by adhering to any service contracts, billing requirements or budgets, allocating resources, and mitigating risks.

• Provides gap coverage for team when needed in planning and scheduling to optimize resource allocation.

• Monitor service workflow and processes to identify areas for improvement and efficiency gains.

• Assists and confirms pricing of maintenance contracts and repair proposals.

• Proficiency in software and tools for service management and reporting.

• Follows the established best practices to achieve better results, reduce risks, improve efficiency, increase stakeholder satisfaction, and enhance reputation.

We Offer:

• Paid holidays

• Health, dental and vision insurance

• Growth potential with a stable company

• Paid vacation

• Health club reimbursement

• Wellness plan with lifestyle spending account

• 401k with company match and profit-sharing

• Continuing education and advancement opportunities

• Tuition reimbursement

• Term, AD&D and Dependent Life insurances

• Prepaid Legal

The Waldinger Corporation is a full-service mechanical, electrical, sheet metal and service contractor operating under a people-first approach. The Waldinger Corporation has branches throughout the Midwest United States and has built a reputation of success since 1906.

The Waldinger Corporation is an EOE, including disability/vets.

The Waldinger Corporation participates in E-Verify.