Assistant Service Manager

Auto Plus Pep Boys Augusta , GA 30904

Posted 2 months ago

Overview

Auto Plus is a major U.S.-based distributor of automotive aftermarket parts. Since 1921, Pep Boys has been one of the nation's leading automotive aftermarket chains with over 7,500 service bays in over 800 locations in 35 states and Puerto Rico. Together, the united organization, Auto Plus Pep Boys, has over 21,000 associates in more than 20 distribution centers and over 1,000 corporate locations. In addition, the company supports more than 530 independently-owned stores and over 2,400 independently-owned service centers across the nation. Auto Plus Pep Boys is owned by Icahn Enterprises L.P. ("Icahn Enterprises"; NASDAQ: IEP).

Position Summary

Support the service and tire team under the direction of the Manager, Store Service. Assist in driving sales across service labor, parts, tires, and fleet business and you provide essential selling and task support by partnering with management to make certain that the service repair business is organized, store operations are running efficiently, and shop productivity is maintained to company standards. This position has been designated as a safety-sensitive position.

Duties & Responsibilities

  • Under the direction of the Store Manager of Service, assists in various aspects of customer care, work order and register assistance, facility maintenance, and merchandising activities, including tire related stocking. Ensure that service equipment is in proper working order and housekeeping standards are followed according to SSC direction and instruction.

  • Follow all policies and procedures related to all point of sale (POS) transactions, inventory integrity, reverse logistics, cash, credit, check, refund and return policies and purchase for re-sale parts (OP) procurement and vendor payment practices.

  • Work with the management team to react to customer service issues, customer complaints, and/or business opportunities.

  • Drives sales goals for the service center operation, both through personal engagement with customers and by observing and coaching the advisors on their customer interactions.

  • Assist the Store Manager of Service in training and coaching service selling associates on "Pep Boys Customer Care Process," Courtesy Vehicle Inspections (CVIs), and general operation of store systems. Performs CVIs and other service-related tasks as qualified and directed.

  • Assist in monitoring the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety. Help with the day-to-day operations of the back shop, such as ensuring that the service staff complete CVIs through associate observations.

  • Effectively communicates with all store associates, management, and customers.

  • In the absence of any management, the Assistant Service Manager will act as the primary supervisor for the store staff, observing and coordinating operational activities.

  • Key holder and responsible for basic and detailed opening and closing responsibilities.

  • Other duties as assigned.

Knowledge, Skills, and Abilities

  • High school diploma or equivalent required.

  • One year of experience in automotive service environment.

  • Valid Driver's License .

  • Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.

  • Acted as a work lead or supervisor previously.

  • Ability to exercise judgement and to work independently.

  • Strong customer service skills.

  • Ability to handle difficult customer situations.

  • Comfortable utilizing up-sell techniques.

  • Strong cash handling skills, including the use of POS systems.

  • Strong verbal communication skills.

  • Demonstrated consistency, accuracy and follow-through.

  • Ability to work Days, Nights, Holidays and Weekends.

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Physical Demands

  • Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance.

  • Frequent standing and walking for long periods of time.

  • Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.

  • Climb up and down ladders to retrieve and stock merchandise.

  • Communicate effectively in person, by telephone, or by using telecommunications equipment.

  • Enters and locates information on computer.

  • Presents information to small and large groups.

  • Visually verifies information, often in small print.

  • Safely operates a motor vehicle.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
FT Assistant Customer Service Manager Food Lion

Delhaize America

Posted 1 week ago

VIEW JOBS 1/6/2021 12:00:00 AM 2021-04-06T00:00 Job Title: FT Assistant Customer Service Manager - Food Lion Job Location: Primary Purpose: Manage customer service on the Front End. Operate the Front End according to front end standard practice and in compliance with policies, security measures and regulations. Achieve business goals while fostering an environment that produces high levels of customer satisfaction and associate moral. Maximize sales by providing extraordinary customer service and minimize shrink through proper utilization of standard practices. Duties and Responsibilities: * In the absence of the Customer Service Manager, supervise the performance of all duties and responsibilities of all Front End Associates * Manage the Front End during designated hours a minimum of three days a week per standard practice guidelines * Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast and easy customer service * Serve as a model for customer service and instills this value in all associates * Manage and achieve Food Lion service standards as delegated by the Customer Service Manager * Maintain an efficient and productive Front End operation * Support the achievement of budgeted financial and operating results for the Front End * Ensure Front End schedules are written to provide extraordinary customer service at all times per standard practice guidelines * Understand and follow all company, Front End, Food Safety and Workplace Safety standard practice and policies * Ensure that all advertising and sales promotion materials applicable to the Front End are properly utilized * Observe and correct all unsafe conditions that could cause associate or customer accidents * Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty * Monitor shrink and ensure that inventory and moneys are accounted for; provide coaching for associates to recognize and prevent losses * Ensure compliance with local, state and federal regulations * Provide recognition of accomplishments and offer coaching when necessary * Train and develop Office Assistants and Cashiers * Ensure office functions are completed accurately and on time * Communicate all cash variances to the Customer Service Manager * Research over/short discrepancies as reported by the Food Lion Customer Support Center on the weekly over/short report, report updated information or variances to the Customer Service Manager/Store Manager and Store Sales Accounting if necessary * Ensure Front End associates operate registers and serve customers in accordance with established policies and procedures * Maintain proper knowledge of all sales associate register functions and Front End accounting services which include all Office Assistant functions * In the absence of the Customer Service Manager, maintain Front End equipment and place service calls in an efficient manner * Successfully complete Computer Based Training (CBT) and Training Aid courses * Perform all other duties and projects as assigned Requirements Qualifications: * A high school graduate or equivalent preferred * Excellent interpersonal, organizational, communication and customer service skills * Must be able to perform the job duties and responsibilities of Office Assistant * Good understanding of store operations preferred * Ability and willingness to learn multiple tasks and technical requirem nts of the job * Ability to use technical information to solve problems * Ability to lead and direct others * Must meet minimum age requirements to perform specific job functions * Must be able to meet the physical requirements of the position, with or without reasonable accommodations Physical Requirements: * Ability to use computers and other communication systems required to perform job functions * Ability to push or pull up to 2000 pounds using a pallet jack * Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion * Pull or push up to 75 lbs. on occasion * Stand 100% of the time, frequently walking short distances * Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners * Perform repetitive hand and arm motions * Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator * Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level * Meet established volume activity standards for the position * Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time * Have sufficient visual ability to check ID cards, checks, invoices and other written documents Apply On-line Delhaize America Augusta GA

Assistant Service Manager

Auto Plus Pep Boys