Assistant Self Storage Manager

Hawthorne Residential Partners Concord , NC 28025

Posted 2 months ago

Self-Storage Assistant Manager ? Hawthorne Residential Partners


Hawthorne is home to a team of vibrant apartment professionals united by a mission ? to LIVE IT! every day for our guests and our peers.

The LIVE IT! movement is powered by people who believe in leaving others better than we found them. We take action to create memorable experiences. We stay nimble to evolve with an everchanging environment. And, we value integrity as essential.


Duties may include, but are not limited to:

  • Promotes rentals by competently handling telephone and personal inquiries and providing information to customers and potential customers

  • Builds extended and repeat rentals by resolving customer problems effectively and in a timely manner

  • Assists Property Manager in maintaining sound financial controls and achieving financial goals by managing cash and balancing receipts

  • Collecting funds, posting payments and making bank deposits

  • Completing new renter and vacate transactions properly

  • Fills out forms and reports as assigned by Property Manager

  • Effectively utilizes computer systems

  • Consistently applies the company philosophy, policies and procedures

  • Open and close the office daily & on time

  • Participates in collecting past due accounts properly

  • Monitors security system and acts quickly to resolve security questions and problems

  • Ensures that company standards of cleanliness are met or exceeded by keeping the office, available units, property grounds & rest rooms clean/orderly

  • Cleaning vacated units on a timely basis

  • Cleaning exterior areas and grounds, and takes necessary action to meet company appearance standards

  • Monitors the physical condition of the facility and reports maintenance requirements to Property Manager

  • Re-supplies the facility and performs emergency minor maintenance as required

  • Monitors contract maintenance work being done while on duty and reports status to Property Manager

  • Manages U-Haul operations, truck rentals, truck cleaning, truck/trailer parking, U-Haul transactions and reservations accordingly & timely

  • Communicates non-biased with peers, supervisors, customers, vendors, etc. via verbal, phone and/or electronic communication.

Additional Skills and Competencies:

  • Skill in interacting with the public and providing customer service

  • Ability to communicate effectively, including handling telephone calls efficiently and relaying messages accurately

  • Basic understanding of computer systems and exposure to computers desirable

  • Able to perform light maintenance and clean-up work

  • Mathematic skills

  • Able to work with minimum direct supervision

Job Relationships/Communication

  • Contacts with supervisor

  • Internal employees and home office

  • Customers and potential customers

  • Vendors and suppliers

  • Local officials and agencies

  • Business organizations


As our partner, you will benefit from programs designed to fulfill your life goals, personally and professionally:

  • Career progression program

  • Retirement planning

  • Comprehensive healthcare plans ? medical, vision, and dental

  • Maternity and paternity leave options

  • Paid holidays, birthday, and volunteer leave

  • Associate discount program

  • Health and wellness incentives

Making Hawthorne your home means joining a workplace dedicated to creating a space for you to contribute to the company?s success while we contribute to you and your family?s wellbeing.

Hawthorne is an Equal Opportunity Employer.

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Assistant Self Storage Manager

Hawthorne Residential Partners