Assistant Salon Manager - Woodbury

At Juut SalonSpa we believe in the power of Daymaking! As the collection of original Aveda salons employing some of the most highly regarded industry professionals, we have a 35-year history of impacting people, society, and the world at large. We use our vision and talent to generate confidence, invigorate clients, and make the world a happier place. You are supported by a team of professionals located in our home office including marketing, education, human resources, and operations to assist in your career growth. We celebrate individuality and care about your livelihood as an artist. JUUT SalonSpa is an inclusive environment.

Summary:

Responsible for assisting the Salon Manager in maximizing sales, providing a great experience for clients and team members while managing the salon in accordance with Juut's operational standards. The Assistant Manager assumes responsibility for the operations of a store as "Manager-on-Duty" in the absence of the Salon Manager. In partnership with the Salon Manager, the Assistant Manager oversees client issues and ensures problem resolution. Additional knowledge and responsibilities include in-depth knowledge of JUUT's products and services, as well as direct management responsibilities for Guest Services personnel on a day to day basis. Key accountabilities of this position include those tasks listed below combined with ensuring positive, uplifting experiences for all clients, being a resource to clients, artists and therapists, and upholding Juut's Daymaker philosophy.

Essential Duties and Responsibilities:

Daymaking

• Know, believe in and follow through of Company purpose, mission, values, beliefs and guiding principles.

• Be a passionate expert: always continue to learn, serve clients consistently, and always maintain integrity.

• Make a genuine connection: always be authentic, respectful, compassionate and fully present.

• Inspire an encore: always go above and beyond to give each client an unforgettable experience and maintain enthusiasm and confidence.

General Requirements:

• Leadership: a demonstrated ability to lead people and get results through others.

• Management: the ability to organize and manage multiple priorities.

Job Requirements:

• Manage Guest Services staff and salon retail environment, working with salon manager and directors in assisting the general management of the salon and employees.

• Assist in setting performance standards to meet service goals of company, coaches Guest Services Team in order to achieve high performance.

• Work with the HR Department in the hiring and termination process of Guest Service Specialists.

• Structure the training agenda for department members. Measures Guest Services employees' performance and recommends employment decisions to salon manager including hiring and firing.

• Provide feedback to the management team regarding service failures or client concerns.

• Provide feedback to Guest Services team to ensure all clients have accurate and timely information on product orders status and/or changes.

• Manage ordering of front of house supplies.

• Update front of house labor calculator and keep salon manager updated on budget for front of house.

• Train and evaluate Guest Service Specialists when hired and throughout employment, moving employees through appropriate levels and assigning appropriate increases per written standards.

• Perform cycle counts for inventory

• Be open to coaching and feedback from management and Resource Center personnel.

• Work together as a salon team in a positive, respectful, and impactful way.

• Participate in Front Desk Guest Service annual reviews and selective one-on-one coaching throughout year.

Inventory

• Ensure proper inventory level for salon needs through the placement of salon supplies; and processing returns regularly.

• Monitor and maintain appropriate inventory levels and work with Operations to achieve appropriate minimum levels of all products; maintain retail quantities on hand and communicate with Resource Center if needed.

• Complete or oversee the completion of regular cycle counts to ensure accuracy of recorded inventory levels.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Willingness to take initiative.

• Outstanding customer service and communication skills.

• Ability to multi-task in a fast-paced environment.

• Computer proficiency to include point of sale system.

• Availability to work salon schedule - nights and weekends required.

• Ability to interact in a positive and productive manner while fostering a team-based environment.

• Commitment to company values.

Education/Training/Experience:

• Education: High School Diploma or equivalent required. Secondary schooling preferred.

• 2-5 years customer service management working with consumer services, products, retail accounts and brands, and analyzing data OR completed college degree in business, management, hospitality or similar program.

• Exposure to salon, cosmetics, or like retail business preferred.

Physical Requirements:

While performing the duties of this job, the employee will be required to:

• Walk, sit, bend and squat

• Talk and hear

• Grab, pull or bend items

• Lift and/or carry up to 55 lbs.

• View items at a close and distant range

• Stand for extended periods of time

• Use computers for extended periods of time