Assistant Restaurant Manager

The iconic Boathouse Restaurant on Kennebunkport wharf is seeking a passionate Assistant Restaurant Manager to join our leadership team. In this role, the Assistant Restaurant Manager will directly support the Restaurant Manager by overseeing multiple floor manager shifts per week and work as an administrative liaison for all front of house operations including hiring, scheduling, training, time card review, inventory and ordering, reservation management, and special event planning.

The Boathouse Restaurant and Hotel is a proud part of the Kennebunkport Resort Collection portfolio and EOS Hospitality. Hours of operation are 7 days per week for both Lunch and Dinner, with decreased hours in the winter season.

Job Summary:

• Directly managers restaurant front of house personnel including hiring, training, administering performance reviews, determining wages, time card approval, coaching and discipline including termination, weekly scheduling, and managing overall employee relations.

• Create effective, cost-efficient schedules for assigned F&B team based on forecast and budget. Use schedule management tools as assigned.

• Liaison for onboarding including hiring documents, training, issuance of uniform, communication of time and attendance policy, appearance policy, steps of service training, access to appropriate systems, etc.

• Assist with proper inventory management and effective ordering. Management of special product needs, receiving, product storage and organization, staff training on inventory, ensuring yield management and keeping par levels, and completing monthly inventory.

• Lead daily pre-meals/stand-up meetings, developing topics to discuss such as operational focuses, safety issues, in-house VIPs, specials, food and beverage education, guest feedback, etc. Provide proactive communication of all standards to staff.

• Work closely with Restaurant Manager on in-house guests and special events.

• Update POS with pricing, specials, menu changes, etc.

• Intentional guest engagement through "touching tables" and ensuring guest satisfaction at all times.

• Expedite food regularly, practicing and training for proper timing of food courses.

• Manage in-house cash revenue and proper cash handling procedures. Make cash drops as directed by accounting.

• Ensure team is educated on all tip pool and service charge distribution policies. Assist with fair, consistent distribution of tips and SCs.

• Coordinate workflow to ensure a smooth-running operation.

• Assist team members as needed to promote a positive teamwork environment. All managers are expected to perform any duty of their own employees. Managers should be present on the floor and assisting their teams in all operation needs at peak service times.

• Responsible for comp and void privileges and approving active promotions and gift card/certificates.

• Attend all scheduled meetings and training sessions.

• Understand and practice all safety and security procedures including conscious knowledge of food allergies and safety in preparation.

• Monitor and delegate to subordinate team members to ensure they remain busy and efficient during their shift.

• Work professionally with all third-party vendors and suppliers as a point of contact.

• Professionally handle guest complaints, solve problems, apologize/emphasize during guest complaints, follow up. Communicate any elevated complaints that could not be resolved to the Senior Director of Food & Beverage or General Manager.

• Manage ambiance of environment by walking around, surveying area from the guest perspective to ensure all guest spaces maintain appropriate atmosphere such as proper lighting, music volume, cleanliness, decorations (i.e. candles lit, plants looking healthy, pillows fluffed). Maintain cleanliness of bars, dining room, guest entry spaces, bathrooms, and back of house spaces.

• Oversee reservation and walk-in guest flow to maximize seating and reservations per shift as well as oversight for future dates and/or holidays.

• Work with payroll department for proper employee hourly rates, perform payroll duties biweekly, communicating and submitting needs, ensure staff receives paychecks, assist to set up direct deposits.

Experience & Requirements:

• 3+ years Food & Beverage experience in a high volume, full service restaurant setting

• 1+ years Food & Beverage management experience in a high volume, full service restaurant setting

• Demonstrates natural leadership qualities with a positive, team-focused attitude

• Available and willing to work flexible hours based on business needs including both weekdays and weekends

• Demonstrates strong communication, organizational, and problem-solving skills

• Expresses sincere enthusiasm for their role and love for service in food and beverage

• Must be able to prioritize, delegate, and respond in a timely fashion

• Able to work under pressure, multi-task, and stay focused with constant interruptions while maintaining calmness and hospitality

• Strong understanding of restaurant operations including proper steps of service, beverage management, and industry trends

Essential Functions of the Job:

• Ability to remain standing for up to 10 hours (100% of shift).

• Ability to remain in a standing or stationary position for up to 8 hours.

• Ability to regularly move and lift up to 50 lbs.

• Ability to walk the property and grounds frequently.

• Ability to lift items overhead.

• Ability to visibly survey property areas clearly.

• Ability to move up and down stairs frequently.

• Ability to climb and carry ladders.

• Ability to bend and reach frequently and repetitively during a shift.

• Ability to use repetitive manual dexterity.

• Ability to work outside in extreme weather for up to 8 hours.

• Ability to move quickly based on guest needs.

• Ability to communicate and exchange accurate information effectively, often in a public forum.

• Ability to read, write, speak, and understand English.

• Ability to complete satisfactory background check.

About Kennebunkport Resort Collection

The Kennebunkport Resort Collection is a portfolio of diverse, luxurious lodging and dining options offering stylish and unique hospitality in Kennebunk and Kennebunkport. Our growing hospitality group includes Hidden Pond//Earth at Hidden Pond, Tides Beach Club, Cape Arundel Inn & Resort//Ocean Restaurant, Kennebunkport Inn//The Burleigh Restaurant, Cottages at Cabot Cove, The Grand Hotel//Rosella, The Boathouse Waterfront Hotel & Restaurant, Yachtsman Hotel & Marina Club, Lodge on the Cove//The Dory, and Via Sophia by the Sea.

KRC is proud to offer competitive wellness options and perks for both Part Time and Full Time employees;

• Employer-subsidized medical, dental, and vision insurance

• Company-funded $25K in complimentary life insurance and $1K/mo. in disability

• Optional Disability, Life and AD&D, Critical Illness, and Accident Insurance options

• Additional Health & Wellness benefits including prescription and gym membership discounts

• Generous Paid Time Off package including Employer Paid Leave plus immediate Paid Vacation accruals

• Flexible and understanding work-life equality

• Family Matters Program of 3+ months paid parental leave for new parents

• 401k employer match, up to 4% of salary

• Competitive wages with ongoing market analysis with annual performance evaluations and compensation adjustments

• Discounted employee and immediate family hotel rates as low as $59 per night at EOS Hospitality portfolio locations

• Food and Beverage discount of 50% Off at EOS Hospitality portfolio locations

• Gold Card annual complimentary restaurant allowance for managers

• Discounted lodging rates from New England Inn & Resort Association partners

• Pathways for growth and professional development including training and tuition reimbursement

• Relocation assistance to temporary employer housing

• Incentive opportunities for both hourly and managerial roles

• Supportive, open workplace culture

• Company-funded Employee Assistance Program for life and mental health resources

Why Join our team?

Join our community of ambitious, thoughtful, and dedicated hospitality professionals delivering exceptional guest experiences. At Kennebunkport Resort Collection, we encourage creativity, ownership, and problem-solving at all levels of our organization, and we are committed to weaving diversity, equity, and inclusion into every aspect of our business.

As a Kennebunkport Resort Collection employee, we welcome you to join us in making a community impact. Our KRC Cares team partners with community leaders and like-minded businesses to advance our community services, such as toy drives, beach cleanups, and other charitable causes around the community. Our Community Impact project allows a 1% Impact Fee to be donated to hand-picked local organizations focusing on affordable housing, protecting wildlife habitats, and creating spaces for the youth of our community.

Kennebunkport Resort Collection offers customized learning opportunities for all employees. We work to carve out a path for internal leaders with motivated career goals. Annual conferences, mentorships, scholastic reimbursements, internships, and company-funded leadership development opportunities are just some of the ways we support our associates.

Ready to learn more?

Visit us online at www.kennebunkportresortcollection.com and explore our parent company, EOS Hospitality at www.eoshospitality.com for more information about the amazing ways we're making a difference.