Assistant Property Manager

Who We Are

The Road Home was founded in 1923 and has been a leader in the endeavor to end homelessness for over 100 years. We provide low-barrier emergency shelters, supportive services, and housing-first-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community.

Job Summary

The Assistant Property Manager is responsible for supporting and assisting the property manager with the management of all on-site operations and achieving property financial and operational objectives as defined by the property owner and the management team. In addition, this position is primarily responsible for ensuring all traffic, prospect, leasing, renewal, and revenue data is correctly tracked in the property software, producing daily, weekly and monthly activity and operating reports, and maintaining resident files. This position also works with the property manager to ensure that all activities comply with all local, state, and federal employment, housing, safety, landlord/tenant, and real estate laws.

*If you physically are not able to do these tasks, we will make reasonable accommodations so please still apply*

Reports to

Palmer Court/Wendell Property Manager

Position Status

Full Time, 40 hrs

Shift

Monday – Friday, Days

Salary Range

Grade 7, $20.04/hour

FLSA Status

Non-Exempt

EEO Class

Administrative Support Workers

Job Duties:

Resident Relations

• Assist Property Manager and other Road Home staff members with initial move in and lease up of our Permanent Supportive Housing.
• Maintain good relations with residents.
• Work with property manager and other members of the property team to create a safe and participatory “Housing First” environment, and to adhere to budgeted cost parameters.
• Work with office staff to ensure all monies are collected as due and that all revenue data is posted correctly in the on-site property management software system.
• Handle preparation of all resident notices, including monthly newsletters, resident activity notices, late payment notices and eviction notices.
• Respond to inquiries, phone calls, correspondence and e-mail in a timely and responsive manner.
• Interact with peers, residents, volunteers, visitors and general public in appropriate and courteous manner.
• Work with on-site staff to ensure that resident issues are resolved in a timely fashion as is follow up as needed.
• Agency Enhancement: Participate in and support activities and events, including acceptance and completion of additional assignments. Support agency mission, demonstrate a willingness to work and cooperate with others. Participate in training, incorporate new skills into job responsibilities, and share information with associates.

Compliance

• Follow Rent Collection Policy. Make daily deposits of all receipt.
• Produce weekly and monthly property activity reports, including keeping a daily log of activity at the property.

• Assist Property Manager in maintaining Resident files for accuracy and compliance with Tax Credit Program and HUD Section 8 Regulations.
• Prepare balance statements and notices for non-payment of rent and other violations. Coordinate with property manager the status of client accounts.
• Assist Property Manager with the eviction and rent process.
• Work with property manager and maintenance team to ensure that apartment units, common areas and grounds are maintained according to Tax Credit and HUD required housing quality standards.
• Inspect units, common areas and property routinely to insure adherence to state housing quality standards.

• Work with property manager and maintenance staff to schedule make-ready work and ensures apartments units are available for scheduled move-ins.

Promoting Best Practice

• Demonstrates awareness and desire to understand diverse populations
• Ability to contribute to the Agency’s commitment to enhancing awareness and appreciation

• Willingness to understand that housing first, harm reduction, low barrier access to resources is best practice and essential to our mission at The Road Home.
• Ability to set and maintain good boundaries, using Trauma-Informed Care as a guideline

*Other duties as assigned

*Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Requirements

Education and Experience

• High school diploma or GED required
• Tax Credit Compliance certification preferred
• Two years’ experience in property management preferred

Required Skills and Abilities

• Ability to use Microsoft Word and Excel, and Property Management Software.
• Experience in developing and maintaining liaisons with various agencies and programs, and working collaboratively with other Housing agencies and related entities preferred.Knowledge of U.S. Department of Housing and Urban Development regulations as they relate to housing programs for low income or elderly persons, and people with disabilities.
• Knowledge of U.S. Department of Housing and Urban Development regulations as they relate to housing programs for low income or elderly persons, and people with disabilities.
• Ability to work well with diverse populations.
• Ability to work in a collaborative management setting.
• Excellent administrative, organizational, and customer service skills.
• Effective problem-solving skills.
• Flexibility in regards to demands of the job and schedule.
• Ability to respond effectively in stressful situations.
• Excellent communication skills, both written and verbal
• Able to communicate effectively and handle difficult situations with professionalism, compassion and from a Trauma-Informed Care perspective.
• Familiarity with the Housing First philosophy.
• Demonstrated awareness of and sensitivity to diverse populations. Ability to contribute to the agency’s commitment to enhancing awareness and appreciation of diverse ethnic and cultural heritages.
• Must pass a pre-employment background check and drug screen.

Physical and Equipment Requirements

• Ability to lift 25 pounds (files)
• Ability to meet physical demands required during a property inspection (i.e. walking, bending, climbing, and lifting)
• Ability to sit, stand or walk for an hour at a time

The Road Home is an Equal Opportunity Employer

Diversity, Equity, and Inclusion (DEI) is essential to The Road Home’s mission of helping people experiencing homelessness move back into housing. We know that having a more diverse team makes our organization stronger and leads to better experiences and outcomes for the people in our programs.

Benefits

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.

Come be part of the solution.

We have a robust, reasonably priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

• Health Care Plan (Medical, Dental & Vision)
• HSA, FSA, HRA (We reimburse part of your deductible!)
• Retirement Plan (403B with TRH contribution and match)
• FREE Life Insurance for employees
• Paid Time Off (Vacation, Sick & 12 Public Holidays)
• One Floating Holiday Per Year
• Free Short Term & Long Term Disability
• Employee Assistance Program
• Free Training & Development
• Tuition Assistance for a wide variety of classes!