Assistant Property Manager

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Job Title: Assistant Property Manager

Reports to: General Manager

Job Summary: The Assistant Property Manager (APM) functions in conjunction with and in the short-term absence of the General Manager (GM) as the professional-in-charge of the specific asset(s) under management. The APM is responsible for all aspects of client and tenant satisfaction. Of specific importance is working with the GM in achieving stated financial results (NOI and cashflow) and operating objectives (leasing, capital improvements, system enhancements, tenant satisfaction, operating expense control, etc.).

The APM is responsible for working directly with the GM and client to ensure a thorough understanding of its investment objectives and the development of acceptable property-specific strategic plans and operating and capital budgets. Once developed, the APM must oversee the implementation of approved initiatives and programs by managing and coordinating the efforts of the property team.

The APM may have responsibility for the management, supervision, and professional development of other property team members such as Property Associate/Accountant and/or Tenant Services Coordinator and ensuring 100% compliance with Jones Lang LaSalle's employee performance program. Additionally, the APM is responsible for representing JLL in the local and regional business and real estate community to promote JLL's reputation and capabilities to prospective tenants and clients.

Responsibilities

ACCOUNTING

• Budget Preparation

• Participate in the completion of annual budget, income and expense, and capital improvement plan.

• Accounts Payables

• Review and approve all accounts payable, ensuring accurate general ledger coding and property allocations. Assist with processing and coding invoices when applicable.

• Accounts Receivable

• Review aged delinquency report and communicate with Client Accounting Services to ensure all balances have been paid and applied appropriately. Prepare and/or review adjustments to tenant billing process.

• Manual Adjustment Forms

• APM will be required to complete manual adjustment forms for all miscellaneous Tenant Service Request (e.g., requested HVAC over time, labor to hang white boards, keys).

• Financial Reporting

• Assist with preparation and submittal of Monthly, Reports and ensure all deadlines are met as required by client. Prepare and submit monthly accruals prior to monthly reporting deadline in preparation. Complete monthly variance explanations to ensure we are staying in budget.

• Review CAM Reconciliations with appropriate manager for approval and ensure proper mailing of year-end reconciliations. Work with tenants on questions regarding the reconciliations once mailed and follow up on payments.

• Keep track of Real Estate Taxes due date; ensure checks are processed and mailed by due date and follow up to ensure payments were received and processed by the tax authorities.

• All files at the property should comply with JLL Audit requirements.

OPERATIONS

• Assist General Manager with leasing tours, marketing tours, and vendor site walks.

• Leases- Review all new leases submitted and draft lease abstracts. Submit lease abstracts to Accounting.

• Monitor tenant work order requests and assign duties to applicable property team members for completion.

• Assemble and analyze contract bids, and submit bids, recommendations and standard form contract agreement to General Manager for execution.

• Support contract administration processes, including drafting contracts, scopes of work, following up with vendors, and preparing mandated contract package documents for review and signature.

• Oversee management of Certificates of Insurance for vendors and tenants. Review for accuracy and compliance. Maintain COI filing process.

• Communicate regularly with the Property team, providing necessary support and information.

• Prepare and/or review financial statements and reports on status of office buildings such as occupancy rates and dates of expiration of leases.

• Manage building access card system.

• Assist Client with marketing initiatives.

• Management Audit

• Ensure compliance level of the JLL management audit is maintained and prepares all files and records in preparation for the audit annually.

• Operations Audit

• Assist engineering staff in preparation of annual JLL Operations Audit.

• Work with Chief Engineer to ensure that emergency evacuation procedures are kept updated and life safety systems are operating effectively.

TENANT / CLIENT RELATIONS

• Customer Service

• Provide superior customer service to all tenants, clients, contractors, and vendors at all times.

• Assist General Manager with coordinating tenant appreciation events.

• Tenant Notification

• Prepare tenant memos and correspondence as directed by General Manager.

• Tenant Move-In's/Move-Out's - coordinate all arrangements, notifications and acquire proper authorizations and collect certificate of insurance as necessary.

• Distribute annual tenant survey and perform follow-up as necessary.

• Safety Warden Meetings

• Work with GM, and Engineering staff to plan an annual safety warden meeting.

QUALIFICATIONS

• Bachelor's Degree

• 3-4 years on a commercial property management team

• Real Estate License required or obtained within 1 year from Date of Hire

• Experience preparing budgets, CAM reconciliations, and other types of related financial reports is required.

• Experience using a property management accounting platform, such as Yardi, Kardin or MRI is required.

• Ability to effectively present information and respond to questions from senior level management, clients, tenants, vendors, peers, and the public.

• Ability to analyze, interpret and explain financial statements and calculate dollar and percentage variances.

• Ability to solve practical problems and deal with variety of concrete variables in situations where only limited standardization exists.

• Ability to write and speak clearly and succinctly in a variety of communication settings and styles, able to project confidence and professional expertise.

• Strategic thinker with strong implementation orientation

KNOWLEDGE, SKILLS, AND ABILITIES

• Learn quickly when facing new problems, open to change, quickly grasps the essence and underlying structure of anything, enjoy the challenge of unfamiliar tasks.

• Time Management

• Self-starter, able to manage multiple projects simultaneously and under pressure.

• Use time effectively and efficiently, can attend to a broader range of activities, gets more done in less time than others.

• Written/Oral communications

• Ability to speak and write clearly and concisely, get messages across that have the desired effect and speak effectively before small groups of tenants or employees.

• Attention to Detail

• Thorough in accomplishing a task with concern for all the areas involved, no matter how small, will not overlook what needs to be done and can be depended upon to do each task accurately and completely.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions for office equipment, and procedure manuals.

• Ability to work efficiently autonomously or as a member of the team.

• Be a team player, dealing effectively with coworkers and internal clients at all levels and in multiple JLL disciplines.

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Estimated compensation for this position is:

85,000.00 - 95,000.00 USD per year

The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

Location:

On-site

• Los Angeles, CA

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Flexible and Remote Work Arrangements may be available

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Accepting applications on an ongoing basis until candidate identified.