Assistant Property Manager

About Banyan Living:

Banyan Living is a leading property management company dedicated to creating exceptional living environments for our residents. With a commitment to quality and innovation, we take pride in building communities where people love to live. Join our team and be part of a company that values excellence, teamwork, and professional growth.

Position Overview:

Banyan Living is currently seeking a highly skilled and experienced Assistant Property Manager to add to our team in Stow, Ohio. The ideal candidate will possess strong leadership qualities, technical expertise, and a passion for ensuring the highest standards of customer service and delivery.

The Assistant Property Manager is responsible for leading the leasing and resident retention efforts of the assigned community, providing administrative support to the Property Manager, project and workload management and training to leasing personnel and spearhead customer service, occupancy/leasing, and marketing initiatives for the assigned community. Reporting to the Property Manager, they maintain accurate records, prepare leases, collect rents, communicate with vendors, residents, peers, and members of ownership and the senior leadership team. The Assistant Property Manager ensures high occupancy and resident retention rates, efficient workflow, timely completion of administrative tasks, and addresses resident concerns expeditiously, escalating to the Property Manager when appropriate. They play an integral part in managing tasks assigned to leasing personnel, assist with inspections that maintain the community's appearance, and ensure vacant units are in appropriate condition and made ready prior to move in. The Assistant Property Manager plays a vital role in enhancing property value and resident satisfaction while creating a harmonious living environment. 

Administrative:

Working with the Property Manager, establish and implement procedures and systems within company guidelines for efficient workflow. 

Complete and input all leases and corresponding paperwork accurately into the Yardi Voyager System. 

Maintain current and well-organized resident files. 

Submit all administrative paperwork accurately and on time. 

Completes lease form or agreement and collects rental deposit. 

Ensure timely processing of residency applications, collection of applicant data, verification documentation, and executes the creation of lease agreements and addenda. 

Provides timely and accurate reports as required 

Ensure distribution of company or community-issued notices (e.g., eviction, emergency).

Leasing & Occupancy:

Regularly reviews leasing traffic and application activity, making recommendation for strategies to increase and maintain occupancy. 

Responsible for insuring the “model” apartment and available vacant apartments are ready for touring. 

Ensures work area, office, and community amenity spaces are clean and orderly and displays awareness of the “curb appeal” standards for the property. 

Maintains a thorough knowledge of lease terms, specifications and all community policies. Knowledgeable of required telephone and sales techniques. 

Possesses and maintains thorough knowledge of fair housing guidelines. 

Continually gathers information on local competition with the assigned community(ies) immediate area; communicates information to management and others as needed. Fully informed of current rental rates, sizes, locations and all amenities of property. • Maintain contact with all apartment locator services and local businesses to provide informational material. Update periodically. • Responsible for “shopping” competitive properties. • Develop full knowledge of application information required, screening processes and policies regarding rentals. 

Understands and communicates information regarding available units, services, and community policies and procedures to new and existing residents. 

Attends and participates in team strategic leasing meetings. 

Financial:

Maintain accurate records of community transactions and submit them on time (e.g., rent rolls, delinquency reports, move-in/move-outs). 

Collect, post, and deposit rents, late fees, and check charges promptly. 

Generate necessary legal documents and process them according to State and Company guidelines. 

Maintain vendor/contractor communications for scheduling, billing, relations, and insurance certificates.

Resident Retention:

Takes lead on working with the Property Manager, Regional, and Senior Leadership on renewal practices, pricing recommendations, and dissemination of renewal offers to residents. Addresses resident concerns and requests promptly to ensure satisfaction, notifying the Property Manager immediately when necessary to escalate. 

Develop and implement resident retention programs (e.g., resident functions, promotions, newsletters).

Requirements

• High school diploma or general education degree (GED).
• One (1) years’ experience in previous relevant customer service or sales field.
• Must be a self starter and proactive.
• Commitment to excellence and high standards.
• Excellent problem resolution and consultative sales skills.
• Ability to diffuse and respond to customer concerns and avoid escalation of problems.
• Fair Housing Cerification, or willingness to obtain upon hire.
• Ability to support and contribute to the community team.
• Strong oral and written communication skills.
• Must possess a positive attitude and the ability to smile in difficult circumstances.
• Ability to work a flexible schedule, including weekends and evenings.

Benefits

Medical (Anthem) 4 plans

Dental (Guardian) 2 plans

Vision (VSP)

Short & Long Term Disability

Life Insurance

401K

Flexible Spending Account

Health Savings Account

Paid Time Off (PTO)

Sick Time

Holidays - New Years, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Day and 1 floating holiday.