Assistant Program Manager-Online MS SCM - Haslam College Of Business

University Of Tennessee Knoxville , TN 37902

Posted 2 months ago


Regular Full-Time, Market Range 08

About the College

At the Haslam College of Business at the University of Tennessee, we're committed to improving the world. Big Orange, Big Ideas is a slogan we hear often at Tennessee. At Haslam, we take those words a step further, delivering big results by producing better, more prepared students and impactful, interdisciplinary research. Our students and faculty create the change that changes our world for the better.

We are 100 years strong in business education, covering the for-profit, not-for-profit and governmental sectors of business. Our top-notch supply chain management and highly regarded accounting programs, as well as our renowned Global Leadership Scholars program and Physician EMBA program, are all great examples of what the Haslam spirit has to offer.

About the Department

For over a century, the Haslam College of Business at the University of Tennessee, Knoxville, has prepared students to deliver results that improve the world. Today, the Haslam College of Business awards 25 percent of all master's degrees at the University of Tennessee, Knoxville, empowering strategic leaders to create positive change in their organizations through industry-informed graduate programs that offer experiential insights. Many programs take less than one year to complete, utilizing an accessible hybrid format. A community of lifelong learners converge at Haslam to engage in individualized leadership development, build relevant industry skills and create lasting network connections.

About the Position

The Haslam College of Business at the University of Tennessee, Knoxville, invites applications for a full-time Assistant Program Manager. Reporting to the Program Manager, the Assistant Program Manager provides support in all academic and operational aspects for the Master of Science in Supply Chain Management (MS-SCM) program and other online programs in Graduate and Executive Education department of the Haslam College of Business. Primary responsibilities include front-line program operations and delivery and direct support and service to prospective and enrolled students.

The position has responsibility for independently executing recruitment, admissions, and graduation processes, as well as providing wide-ranging support to a large, diverse student group expected to number 250-350. Additional responsibilities include collecting data and interfacing with a 3rd party program delivery vendor.

Who we're looking for:

We are looking for an enthusiastic, detail oriented self-starter who has a passion for supporting online education and adult students.


  • Program operations and delivery

  • Coordinate, manage, and execute all processes and communications related to admission, orientation, academic progress, and graduation for all students in MS SCM program: 250 - 350 students per semester.

  • Manage and execute all registration permissions and holds for three annual registration periods.

  • Independently review applications and determine which students to admit to program, admitting approximately 50 new students three times per year.

  • Track enrollment deposits and confirmations to ensure accuracy. Compile and present data to Program Manager.

  • Oversee admission to candidacy process and track graduation applications.

  • Update and present three asynchronous orientation sessions per year for newly admitted students.

  • Coordinate all planning and logistics for three annual on-campus Immersion events in collaboration with Program Manager, teaching faculty, and Career Coordinator

  • Plan and implement all student social engagement activities, including fostering community in the program's Virtual Student Union

  • Communicate with 3rd party program delivery vendor, including but not limited to processing all vendor NetID requests in collaboration with the program manager.

  • Select and order apparel and other promotional items for student ambassadors and program graduates

  • Student support and service

  • Serve as point of contact for diverse, online graduate student population. Most students are adult, working professionals living all over the world who have more complex challenges than traditional students.

  • Promptly troubleshoot and resolve wide range of issues experienced by diverse student population. Use judgment to determine when to escalate an issue to Program Manager.

  • Oversee Student Ambassador Program. Interview and select ambassadors, provide training and ongoing program maintenance.

  • Facilitate webinars for prospective student recruitment

  • Serve as main point of contact for students sponsored by employers, including overseeing all third-party billing communications and grade verification requests

  • Academic advising

  • Serve as main point of contact for advising students on course selection, registration needs, and tracking academic progress.

  • Oversee entire leave of absence and reinstatement process for the program, guiding students through the process and alternative academic progression options.


Required Qualifications and Experience:

  • Bachelor's degree required

  • Experience in a program or project management role

  • Experience working in an educational setting

Preferred Qualifications and Experience:

  • Bachelor's or Master's degree in Business, Education, or related field

  • Additional business/professional experience: 5 years

  • Higher education experience: 2 years

Knowledge, Skills and Abilities:


  • Knowledge: Higher Education Administration (Registrar, Bursar, CIE, Graduate School), Program Management, Event Management, Admissions, Recruiting,
  • Skills: Project Management; excellent organization; excellent verbal and written communication; interpersonal communication; technology facility (e.g. Office, Canvas, CRM Slate, Trello, etc.)
  • Abilities: Independence and business judgment; strong attention to detail; ability to communicate with different types of individuals including executives, faculty and corporate customers; commitment to customer service; growth / "continuous improvement" mindset; adaptability; cultural sensitivity; accountability


  • Knowledge of higher education institutions and administration, CANVAS, Zoom and Slate

Application Process:

The Knoxville campus of the University of Tennessee is seeking candidates who have the ability to contribute in meaningful ways to the diversity and intercultural goals of the University. Screening of applicants will begin immediately and will continue until the position has been filled.

Interested individuals should provide a cover letter addressing professional experience relevant to each required minimum qualification, a resume, and complete contact information for 3 professional references.

All qualified applicants will receive equal consideration for employment and admissions without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or covered veteran status.

Eligibility and other terms and conditions of employment benefits at The University of Tennessee are governed by laws and regulations of the State of Tennessee, and this non-discrimination statement is intended to be consistent with those laws and regulations.

In accordance with the requirements of Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990, The University of Tennessee affirmatively states that it does not discriminate on the basis of race, sex, or disability in its education programs and activities, and this policy extends to employment by the University.

Inquiries and charges of violation of Title VI (race, color, national origin), Title IX (sex), Section 504 (disability), ADA (disability), Age Discrimination in Employment Act (age), sexual orientation, or veteran status should be directed to the Office of Equity and Diversity (OED), 1840 Melrose Avenue, Knoxville, TN 37996-3560, telephone (865)974-2498 (V/TTY available) or 974-2440. Requests for accommodation of a disability should be directed to the ADA Coordinator at the Office of Equity and Diversity.

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Assistant Program Manager-Online MS SCM - Haslam College Of Business

University Of Tennessee