Assistant Program Manager (034)

Hope Network Grand Rapids , MI 49504

Posted 2 months ago

About Us

Hope Network Behavioral Health Services (BHS) provides a full range of services for persons with severe and persistent mental illness and/or individuals with emotional well-being needs to achieve a maximum level of independence, community integration, and satisfaction with life. Our continuum of care stretches across the state assisting persons with intensive and varying acuity needs.

Whether someone needs 24 hour therapeutic supports, personal care, community living support, benefit and service brokering, brief or short-term counseling, or any of our many community services, our behavioral health team is there to serve. We do all of this because we believe every person can be more, can do more, can go further than anyone ever imagined. We help people overcome.


The Assistant Program Manager is a key associate at Hope Network whose primary responsibilities include: The Assistant Program Manager assists the Program Manager in the operation of the home/program. In addition to the direct care providing staff responsibilities, the Assistant Program Manager may assist the supervisor as delegated.


ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: This is not intended to be an exhaustive listing of job functions.

This job description in no way states or implies that these are the only duties to be performed by this employee. The employee is required to follow any other instructions and to perform any other duties as assigned by management. 1. Regular and predictable attendance is an essential requirement of this position. 2.

Complete all direct care providing staff responsibilities for the program as outlined in the applicable job description. 3. Interview and hire prospective new staff as needed.4. Participate in the formal orientation and training of new staff members.5.

Provide leadership, support and direction to staff through:a. Role modeling appropriate treatment toward residents;b. Communicating essential information to staff and soliciting feedback/input from staff;c.

Responding to and following up on the concerns and questions of staff;d. Chair staff/treatment team meetings as needed6. Provide regular feedback to program staff regarding resident interaction, adherence to applicable policies and procedures and job duties. 7.

Assist in coordination of home / facility schedule, as well as handling scheduling changes as they occur.8. Initiate and implement disciplinary action to correct staff performance as necessary (communicating and coordinating actions with Talent Management and the Program Manager).9. Complete written performance evaluations for staff.10.

Participate in and follow up on the problem resolution step of the dispute process.11. Serve as a communication link between the clinical team, supervisor and staff of various shifts.12.

Be familiar with the goals/programs for individual residents.

Monitor staff implementation of resident programs, ensuring completion. 13. Assist in the formulation of resident treatment plans. 14. Purchase necessary supplies as assigned by management. 15.

Coordinate all required paperwork with Program Manager insuring that it is routed to the appropriate place in a timely manner.16. Responsible for ensuring compliance with all regulatory agencies (for example: staff ratios, fire safety, general safety, food/nutrition, etc.). Participate in the Safety Committee as needed.17. Participate in team meetings as assigned.18.

Act as Program Manager in his/her absence.19. Intervene in crisis situations using approved methods, promoting the safety of everyone involved. 20. Provide direct supervision of staff according to agency or program policies and procedures as directed by Program Manager.21.

Coordinate the training status of staff with Program Manager to ensure licensing/agency requirements are maintained. Keep training files/reminded updated.22. Participate in the on-call rotation as defined by the specific program.23.

Successfully complete all required trainings and other trainings as assigned by supervisor in a timely manner.24. Other duties as assigned (as deemed appropriate and necessary by the Program Manager and/or Program Director).

Addendum for Essential Functions if Applicable for multiple departments:


Educational / Talent Requirements:
1. High school diploma required2.

Bachelor's Degree Preferred3. One-year experience in a residential setting preferred.4. Current driver's license with acceptable driving record according to Hope Network Behavioral Health Services corporate policy.5. Ability to lift 50-75 pounds.

Work Experience Requirements:
1. Be familiar with appropriate agency, DCIS, CMH, and CARF standards for residential programs/facilities, ensuring the maintenance of these standards.2.

Be familiar with all corporate and departmental policies and procedures (i.e. HNBHS Policy & Procedure manual, Union Contract, and/or Employee Handbook), ensuring that these are known to and followed by all program staff.


Combination 1st & 2nd

Position Type (Portal Searching)

Regular Full-Time

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Assistant Program Manager (034)

Hope Network