Assistant Practice Manager - Comprehensive Care Center

Clinica Sierra Vista is excited to be one of the largest Federally Qualified Health Centers in the Nation! We're honored to serve the men and women of the fields. We also offer care and support to the inner city, the rural and isolated, those of low, moderate, and fixed incomes, and families from an array of cultural backgrounds who speak several languages. We don't inquire about immigration status because we simply don't need to know. If you come to us, we will treat you like any other patient.

As we grow our team, we are looking for individuals who believe the patient is always #1.

Why work for us?

• Competitive pay which matches your abilities and experience

• Health coverage for you and your family

• Generous number of vacation days per year

• A robust wellness plan and health club discounts

• Continuing education assistance to grow and further your talents

• 403(B) plan with company matching

Intrigued? We'd love to hear from you! Please review the job details below and then click "apply."

We're looking for someone to join our team as an Assistant Practice Manager who:

Under the direction of the Practice Manager, this position will be responsible for directing front office and clinical operations. The Assistant Practice Manager is the lead administrative person on-site, when the Practice Manager is absent. Additionally, this role promotes Clinica Sierra Vista Production System (CSVPS), ensures operational efficiency, follows through with implementation, monitoring and reporting on all health center objectives.

Essential Functions:

• Assistant Practice Manager must have a working knowledge of all front office, back office, intake and medical record processes including:

• Evaluates and organizes health center operations to ensure the site is efficient and effective with in-patient flow and is financially viable.

• Capable of interviewing, training and coaching staff, including functions unique to the health center.

• Support in maintaining proficiency in the support roles throughout the health center.

• Training includes but is not limited to CHC's culture and mission, practice management system, customer service expectations, payer sources, programs, and quality initiatives on a regular basis.

• Monitors health center operations and is responsible for following standard work procedures and enforcing clinic procedures and trouble shoots any problems and resolve any patient issues at the health center.

• Responsible for ensuring the management of patient's schedules to maximize access and minimize errors and delays.

• Monitors all functions of the patient check in/out process, including collections and deposits. Ensures these activities are completed daily.

• Works with the Practice Manager to coordinate staff work schedules, and ensure adequate coverage of support staff functions when staff calls in sick, on vacation, leaves of absences, etc.

• Evaluates all health center staff in patient center health care and patient care team delivery model.

• Ensures health center and team are meeting TJC, HRSA, PCMH, HEDIS, UDS, CHDP, and all quality improvement guidelines and requirements.

• Must be customer service focused and ensure staff is providing excellent patient experience, customer service, and ensure quality outcomes.

• Must be available to cover the front desk and assist patients with financial questions.

• May assist to ensure all billing reports are accurate and timely.

• Collaborate with Practice Manager to complete Performance Evaluations in a timely manner; document all counseling using appropriate documentation methods.

• Support staff by ensuing skills competency forms developed by each position, if applicable.

• Other duties and responsibilities as assigned. See attachment for full job description.

You'll be successful with the following qualifications:

• High School diploma or GED equivalent required.

• Associates degree in business related field is preferred.

• Minimum two years of medical office experience in health care outpatient clinic setting, preferably in Federally Qualified Health Center.

• Knowledge of billing codes, programs, HIPAA, Medical Record laws and regulations, and excellent customer service expectations.

• Experience with word processing, spreadsheets, email and keyboarding required.

• CPR (BLS) card preferred.

• Must adhere to Clinica Sierra Vista's employee health/immunization requirements or provide a valid exemption request for subsequent approval.

Clinica Sierra Vista values human rights, goodwill, respect, inclusivity, equality, and recognizes that the organization derives its strength from a rich diversity of thoughts, ideas, and contributions. As leaders in healthcare industry, we aspire to be an employer of choice by promoting an organizational culture that reflects these core values. We seek to attract, develop, and retain a talented and dedicated workforce where people of diverse races, genders, religions, cultures, political affiliations and lifestyles thrive. Our goal is to create a welcoming and inclusive environment that empowers our employees to provide the highest level of service to our community of residents and businesses; they're counting on us.

Clinica Sierra Vista is an equal opportunity employer and strives to attract qualified applicants from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, marital status, ancestry, physical disability, mental disability, medical condition, genetic information, military and veteran status, or any other status protected under federal, state and/or local law. We aim to create an environment that celebrates and embraces the diversity of our workforce. We welcome you to join our team!