The Assistant Portfolio Manager assists the Portfolio Director in the day-to-day operation of managing single-family home rentals which includes entering monthly move-ins, move-outs, and rentals. Working with residents from move-in to move-out, Assistant Portfolio Managers will attend to residents' requests, accounts receivable, and plan community events. Functions as lead to the team in the absence of the Portfolio Director. Lead duties may include interviewing, hiring, training, assigning work and addressing employee or customer complaints.
Assist Portfolio Director(s) to manage a portfolio of single family residential homes in accordance with company objectives and metrics
Assist Portfolio Director(s) in maintaining occupancy levels, ensuring positive resident relations and complying with all reporting requirements
Prepare and deliver resident renewal letters and initiate new leases with existing residents
Participate in creation of annual outreach plan and coordinate quarterly resident events
Provide exceptional customer service by attending to resident move-in/move-out needs and responding to requests in a professional and timely manner
Manage all electronic lease files for residents; ensure file management quality control including document storage in proprietary database
Responsible for all cash handling and accounts receivable management; post daily deposits
Conduct property inspections; assessing condition of properties and recommending minor repairs
Assist in oversight of maintenance operations
This position will spend long hours sitting and using office equipment and computers which can cause muscle strain. The position may also have to do some light lifting of supplies and materials from time to time, up to and including 20 lbs. The position requires talking, expressing or exchanging ideas by means of the spoken and written word to impart information to clients or to the public, and to convey detailed spoken instructions to other workers accurately, loudly, or quickly.
Environmental Conditions: The office may be a busy environment. This position may have to manage a number of projects at one time, and may be interrupted frequently to meet the needs and requests of internal and external customers. The environment may be busy and/or noisy and the incumbent will need excellent organizational, time, and stress management skills to complete the required tasks.
Sensory Demands: Sensory demands include use of the computer, which may cause eyestrain and occasional headaches along with hand/wrist strains from using computer keyboard and mouse.
Mental Demands: This position will manage a number of requests, job requirements and projects concurrently. Stress may be caused by the need to complete tasks within tight deadlines.
Vision: See in the normal visual range, with correction if needed.
Hearing: Hear in the normal audio range, with correction if needed.
Skills and Abilities:
Customer service oriented; strong communication, organizational and interpersonal skills
Positive, can-do attitude with a commitment to excellence and achieving goals
Working knowledge of property management software programs (e.g. Yardi, MRI, Onesite or Propertyware) and Microsoft Office Applications
Ability to deal effectively with diverse situations
Can effectively work independently and as a member of various teams and committees
Associates degree in Business or related field, or equivalent combination of education and experience
Minimum of two (2) years of administrative experience in Property Management or related field
Must possess a valid driver's license, an insurable driving record and access to their own motor vehicle
Availability to work a flexible schedule including evenings and weekends as needed
Must be able to travel via own vehicle within assigned area as needed
Bachelor's Degree in Business or related field
Real Estate License