Assistant Parking System Manager - Impound Lot

City Of Minneapolis, MN Minneapolis , MN 55415

Posted 2 months ago

Position Description Benefits Supplemental Questions

As the largest and most vibrant city in the state, Minneapolis depends on purposeful, dedicated and innovative employees. Minneapolis has a large variety of careers for people of all experiences and backgrounds who come together for a singular purpose-serving the residents, businesses and visitors of Minneapolis.

Lead and oversee the daily operations and staff of the assigned municipal parking system business unit, direct and perform analysis and reporting of utilization and financial data, and manage all third-party contractual relationships. There are three (3) parking business units: Off-Street Parking, On-Street Parking and Impound Lot/Towing and they work as a collaborative team led by the Parking Systems Manager.

This position currently works on-site only.

Job Duties and Responsibilities:Establish, implement, and monitor policies and procedures for day to day operations.

  • Provide oversight over all service contractors to ensure contract compliance.

  • Recruit, hire, train, discipline, make termination recommendations, and evaluate employee performance, workloads, and assignments.

  • Supervise staff in the performance of statistical, financial, and analytical auditing of systems utilization, equipment performance, financial performance, and contractor performance.

  • Design, develop, and implement new programs, technologies and process improvements for ease of customer use and cost efficiency.

  • Manage customer issues and concerns.

  • Respond to inquiries, requests and concerns from the public, elected officials and other City staff.

  • Coordinate, monitor and assist in producing annual budget using utilization information and forecasting models.

  • Act as liaison between the Division, City Departments, other governmental entities and stakeholders.

  • Innovation and knowledge to produce action plans, programs and projects necessary to stay current with industry trends, technology and customer needs.

  • Perform other related duties as assigned.

Currently, there is one (1) vacancy that exists:

  • The Assistant Manager (Impound Lot/Towing) primary duty is to oversee the day to day operations of the Impound Lot.

  • This position requires the ability and flexibility to work various hours, which may include nights, weekends and holidays to meet the unique needs and events of the city. In addition, strong working relationships are necessary with city traffic, enforcement officials, public agency partners, private parties, and the general public.

Required Qualifications:


Bachelor's Degree in Civil Engineering, Accounting, Business Administration, Public Administration or a related field or equivalent


Five years of relevant professional experience with supervisory or management experience

LICENSES/CERTIFICATIONS: Must have and continue to maintain a valid Driver's License


An equivalent combination of education and closely related experience may be considered.


Must possess, and continue to maintain a valid Driver's License.


The City has determined that a criminal background check and/or qualifications check and a thorough Minneapolis Police Department criminal background check is necessary for positions with this job title. Applicants must sign an informed consent allowing the City to obtain their criminal history information in connection with the position sought. Applicants who do not sign the informed consent form will not be considered for the position.


All job applicants must pass a pre-employment drug and alcohol test once a conditional offer of employment has been made. Applicants will be required to sign a notification and consent form prior to undergoing drug and alcohol testing. Applicants who do not consent to undergo drug and alcohol testing will not be required to do so and the City will withdraw the conditional job offer, resulting in the job applicant no longer being considered for the position.


The selection process will consist of one or more of the following steps: a rating of relevant education and experience and/or an oral examination (100%). It is important that your application show all the relevant education and experience you possess. This information will be used to determine which candidates will proceed in the selection process. A submitted application is also used to verify the answers to any supplemental questions. Only those candidates who attain a passing score (80%) on each step in the selection process will be placed on the eligible list. The City of Minneapolis Human Resources Department reserves the right to limit the number in any phase of the selection process.


Office with occasional field work. Field work may include exposure to outdoor elements, all types of weather conditions, gases, fumes, chemicals and noise; high traffic areas; exposure to other types of conditions generally found in a construction environment; ability to stand/walk on rough, uneven surfaces; ability to work in confined space areas.


This position is represented by a collective bargaining agreement between the City of Minneapolis and the Minneapolis City Supervisor's Association. For more information on the terms and conditions of this agreement, please visit:


The City is concerned about the health, safety, and well-being of employees. The City requires regular testing for COVID-19 infection for all employees. Employees are encouraged to become fully vaccinated against COVID-19, thereby permitting employees to opt out of mandatory testing by confirming (attesting) to being fully vaccinated.


The names of applicants who meet minimum qualification and who pass the screening process shall be placed on the eligible list for employment consideration. This list will be certified to the hiring manager who may use the list to fill a vacancy of the same job title. This eligible list will expire [three] months after it has been established.


The hiring authority reserves the right to determine the maximum number of candidates to interview from the established eligible list. If the hiring authority decides to interview other than by exam score order, they may select additional people to interview based on a candidate's education or experience related to the field, work history, or skills uniquely related to the operational needs of the position.

Knowledge, Skills and Abilities: Strong supervisory and employee engagement skills.

  • Thorough knowledge of operations, revenue collection and control.

  • Strong knowledge of current technology, computer usage, software and applications. Knowledge of bidding processes and contract management.

  • Excellent oral and written communication skills.

  • Considerable knowledge of finance and fund accounting, financial management systems,

budgeting, report preparation.

  • Considerable knowledge of Federal, State and Local laws especially in the subject of operating vehicles, regulating traffic, data practices and data security.

  • Knowledge of department and City principles, policies and practices.

  • Strong decision making, research, problem solving, conflict resolution, negotiation and

creative skills.

  • Ability to work under pressure, multi-task, and meet deadlines.

  • Innovation and knowledge to produce action plans, programs and projects necessary to stay current with industry trends, technology and customer needs.

  • Ability to work varying shifts, including nights, weekends and holidays.

  • IPI-CAPP Parking Professional Certification desirable.

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Assistant Parking System Manager - Impound Lot

City Of Minneapolis, MN