Loews Hotels Arlington , TX 76004
Posted 3 weeks ago
Loews Arlington Hotel and Convention Center is a state-of-the-art, full-service meetings and resort destination that caters to groups of all sizes, as well as families who are looking for a world-class experience in the epicenter of the premier sports and entertainment district in the country. Centrally located between Dallas and Fort Worth between iconic sports stadiums, Globe Life Field, home of the 2023 World Series Texas Rangers and AT&T Stadium, home of the Dallas Cowboys, the 888-room resort features five restaurants and lounges, two pools with an authentic sandy beach, cabanas and a water slide as well as a fitness center, full-service spa and salon and 266,000 square feet of meeting and event space.
This position is responsible for the overall management of the respective restaurant, to include: staffing, training, scheduling employees, planning and coordinating al restaurant activities to ensure efficient operation of the department. Producing a quality product which exceeds the guest's expectations and hotel standards and is delivered in a friendly and professional manner.
Job Specifics
Greets and seats guests as needed and ensure total guest satisfaction
Oversees employees and operation ensuring organization, cleanliness, proper maintenance and supplies
Provides floor coverage as needed
Coordinates with various hotel departments heads, maintaining adequate floor coverage within the outlet and delegating administrative responsibilities when necessary
Organizes department through the creation of checklists, seating charts, pars and centralizing information and supplies
Staffs outlets for staff and management based on the information and needs as presented and defined by the Executive Management
Plans 30/60/90 day forecast, yearly budget, and employee needs. Promotes within and outside of the hotel to generate sales
Controls product quality, service quality, general maintenance, discrepant deposits and checks, payroll, and costs towards higher profit, increased customer satisfaction and uniform standards of operation
Evaluates the various reports supplied by supervisors and submits written observations on forms provided as required
Directs staff towards the goals of the Loews Corporation as defined by management
Ensures proper handling of guest checks and payment transactions
Intercedes and/or fills in for employees should need occur
Trains or supervises the training of all department employees
Notifies immediate supervisor promptly and fully of all problems or unusual matters of significance
Is polite, friendly, and helpful to the guests, management and fellow employees
Attends all appropriate hotel meetings and training sessions
Maintains cleanliness and excellent condition of equipment and work area
Executes emergency procedures in accordance with hotel standards
Complies with safety regulations and procedures
Complies with hotel policies and rules
Recycles whenever possible
Remains current with hotel information and changes
Complies with hotel uniform and grooming standards
Other duties as assigned
Loews Hotels