Assistant Operations Manager

Assistant Operations Manager

The Assistant Operations Manager is responsible for carrying out the day-to-day franchise activities to meet established operating goals, standards, sales and profits. This is accomplished primarily through: hiring, training, and motivating franchise employees; controlling costs; managing daily franchise operations; and consistently exceeding customer expectations. The Assistant Operations Manager ensures the franchise is consistently operating in compliance with the franchise agreement, TWO MEN AND A TRUCK system standards, and applicable laws and regulations. The Assistant Operations Manager should have general knowledge of functional support areas, including our core business, Human Resources, and Training.

What We Offer

• Pay: $35,000.00 - $40,000.00 per year

• Health insurance

• Paid time off

Responsibilities

• Promotes and protects the TWO MEN AND A TRUCK brand

• Reviews reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement

• Determines staffing requirements, interview, hires and trains new employees, or oversees these processes

• Responsible for employee accountability and adherence to franchise and system standards and

• policies

• Directs employee scheduling and dispatch of movers and drivers

• Responsible for employee development and corrective action programs

• Coordinates and directs the fleet maintenance and equipment inventory programs

• Ensures compliance with all DOT regulations and FMCSA guidelines

• Handles customer concerns and oversees damage resolution process

• Responsible for being the "on-call" emergency contact outside of normal business hours

• Participates in regular training and development programs offered through STICK MEN UNIVERSITY to further the knowledge of the system

• Actively participates in community, industry or other relevant associations

• Responsible for onsite estimations

Requirements

• Bachelor's Degree in business, management, or other related field is preferred

• A minimum of 1 year of business, management, or other relevant experience is required. TWO MEN AND A TRUCK or moving industry experience is preferred

• Extensive knowledge of TWO MEN AND A TRUCK system policies, procedures, and industry

• Excellent oral and written comprehension and communication skills

• Excellent organizational and time management skills

• Demonstrated ability to lead by example to motivate, develop, and direct people

• Ability to assess the performance of self, employees, and franchise to make improvements or take corrective action

• Strong decision making ability

• Understanding of and commitment to customer service and the TWO MEN AND A TRUCK core values

• Must be proficient with the following Microsoft applications: Excel, Word, Outlook

Work is generally performed in an office setting with no unusual hazards; however, occasionally lifting of up to 100 pounds may be necessary. Travel is minimal, but may be require for training purposes. Saturday work days are required.

This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK franchise located in Memphis, Tennessee. The employer at this location is BSTB Moving, Inc.

Memphis Southeast

We're Hiring!

3560 Sky Harbor Cove

Memphis, TN 38118

United States

How to get here

901.937.0123

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