Two Men And A Truck Memphis , TN 38103
Posted 1 month ago
Assistant Operations Manager
The Assistant Operations Manager is responsible for carrying out the day-to-day franchise activities to meet established operating goals, standards, sales and profits. This is accomplished primarily through: hiring, training, and motivating franchise employees; controlling costs; managing daily franchise operations; and consistently exceeding customer expectations. The Assistant Operations Manager ensures the franchise is consistently operating in compliance with the franchise agreement, TWO MEN AND A TRUCK system standards, and applicable laws and regulations. The Assistant Operations Manager should have general knowledge of functional support areas, including our core business, Human Resources, and Training.
What We Offer
Pay: $35,000.00 - $40,000.00 per year
Health insurance
Paid time off
Responsibilities
Promotes and protects the TWO MEN AND A TRUCK brand
Reviews reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
Determines staffing requirements, interview, hires and trains new employees, or oversees these processes
Responsible for employee accountability and adherence to franchise and system standards and
policies
Directs employee scheduling and dispatch of movers and drivers
Responsible for employee development and corrective action programs
Coordinates and directs the fleet maintenance and equipment inventory programs
Ensures compliance with all DOT regulations and FMCSA guidelines
Handles customer concerns and oversees damage resolution process
Responsible for being the "on-call" emergency contact outside of normal business hours
Participates in regular training and development programs offered through STICK MEN UNIVERSITY to further the knowledge of the system
Actively participates in community, industry or other relevant associations
Responsible for onsite estimations
Requirements
Bachelor's Degree in business, management, or other related field is preferred
A minimum of 1 year of business, management, or other relevant experience is required. TWO MEN AND A TRUCK or moving industry experience is preferred
Extensive knowledge of TWO MEN AND A TRUCK system policies, procedures, and industry
Excellent oral and written comprehension and communication skills
Excellent organizational and time management skills
Demonstrated ability to lead by example to motivate, develop, and direct people
Ability to assess the performance of self, employees, and franchise to make improvements or take corrective action
Strong decision making ability
Understanding of and commitment to customer service and the TWO MEN AND A TRUCK core values
Must be proficient with the following Microsoft applications: Excel, Word, Outlook
Work is generally performed in an office setting with no unusual hazards; however, occasionally lifting of up to 100 pounds may be necessary. Travel is minimal, but may be require for training purposes. Saturday work days are required.
This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK franchise located in Memphis, Tennessee. The employer at this location is BSTB Moving, Inc.
Memphis Southeast
We're Hiring!
3560 Sky Harbor Cove
Memphis, TN 38118
United States
How to get here
901.937.0123
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Two Men And A Truck