The Assistant Operations Manager has sole responsibility for branch fixed operations (parts, service, administration) and is directly accountable to ensure branch operations achieve the Company's customer service, safety, image, and financial goals.
Meet established goals for Branch Revenue, Margin, Absorption and Profit.
Develop and execute strategic plans to ensure continued location success
Oversee, and be accountable for, the performance of the Parts and Service departments
Appropriately communicate and manage employee, customer, supplier and vendor issues.
Working with key personnel, determine actions required to drive profitability, company image and customer satisfaction at the location.
Hire, train, lead and monitor performance of the Parts and Service departments, ensuring that objectives are achieved
Partner with Human Resources to ensure that the location is staffed with the proper skill sets to meet company objectives.
Work with Human Resources to appraise employee performance and recommend change of status and or salary adjustments.
Determine current status of operations and assist managers in resolving challenges and seizing opportunities in their respective areas.
Collaborate with vehicle sales leadership to build and maintain customer relationships and company growth.
Manage and maintain relationships with lease customers, ensuring the proper, efficient, and cost effective completion of equipment repairs.
Ensure that the JX Mission, Vision and Credo for Success is carried out in the daily operations of the Branch.
Operations Managers are required to stay abreast of the federal, state, and local regulations affecting their operations and comply with them, including hazardous waste disposal and OSHA Right-to-Know regulations. Also they must provide the necessary leadership on regulations and ethical practices.
All other job duties as assigned.
The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.
An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Bachelor's degree or equivalent combination of education/experience.
A minimum of five years work experience in parts or service operations management, preferably in a commercial vehicle setting.
Supervisory skills to include the ability to coach, train and motivate subordinates to reach established department goals.
Ability to prioritize and process multiple projects simultaneously.
Verifiable analytical skills and experience in making sound business decisions.
Strong verbal, written communication and interpersonal skills to deal with customers, employees and vendors.
Intermediate computer experience including basic software applications
Valid driver's license required; CDL preferred.
Will be required to move about the dealership facility to communicate with employees and customers.
JX Enterprises, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Jx Enterprises, Inc.