Assistant Operations Manager - Food & Beverage

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.

The Assistant Operations Manager

• Food and Beverage will oversee the food and beverage areas within the hotel. Responsibilities may include scheduling, forecasting and training, ensuring compliance with federal, state and local laws as well as all operating procedures. This person may also coordinate special events at the hotel.

Duties include but are not limited to:

• Interact with guests upon arrival to F&B Operations

• Respond to guest concerns

• Direct, support and oversee development of Food & Beverage colleagues

• Administrative support - assist with payroll, reports, forecasts, inventory and budget, etc.

• Coordinate tasks and projects with other hotel departments to ensure efficient guest service

• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction

• Implement procedures to increase guest and colleague satisfaction

• Exercise quality control for Food & Beverage

• Maintain Hyatt standards of service and ensure their implementation

• Perform daily tasks including completing checklists, projects, etc.

• Assist with hiring, training, empowering, coaching and counseling colleagues to reflect Hyatt service standards and procedures

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

We offer excellent benefits:

• (12) Free room nights, Discounted and Friends & Family Room Rates

• Medical, Prescription, Dental and Vision Insurance Eligible after 30 days of employment

• 401K with company match

• Paid PTO, sick days, and new child leave

• Paid Family Bonding Time and Adoption Assistance

• Tuition Reimbursement

• Free colleague meals during shift

• Employee Stock Purchase Plan

• Discounts at various retailers

• Apple, AT&T, Verizon, Headspace and many more

• Diversity, Equity, and Inclusion are at the core of our Purpose - to care for people so they can be their best - and we must be deeply involved in actions that fight racial injustice and inequality. Learn more about how Change Starts Here.

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements.

• A true desire to satisfy the needs of others in a fast paced environment

• Refined verbal and written communication skills (Bilingual Spanish is helpful)

• Experience and thorough understanding of Food & Beverage operations and guest services

• Previous Leadership experience in Food & Beverage, including cost control (2 years preferred)

• Ability to prioritize and organize work assignments

• Knowledge and experience with Operations systems such as Micros, Simphony, etc.

• Flexible schedule and able to work multiple shifts including holidays and weekends

• Must be able to support Hyatt's purpose by identifying opportunities to display authentic human care to guests and colleagues so they can be their best.