Assistant Operations Manager (48041)

Job Details

Level: Experienced

Job Location: Los Angeles Facility - Bell, CA

Position Type: Full Time

Education Level: Not Specified

Salary Range: $66,560.00 - $70,000.00 Salary

Job Shift: Day

Job Category: Warehouse

Description

Job Summary:

Human-I-T is seeking a dedicated Assistant Operations Manager to enhance our operational excellence and ensure top-quality production in the local ITAD facility. This role serves as the deputy to the Operations Manager, supporting daily operations with a particular focus on quality execution and efficiency, and stepping in to make decisions in the Manager's absence. The Assistant Operations Manager is tasked with working directly with supervisors and frontline staff to ensure all products are accurately evaluated, processed, and allocated to the correct distribution channels while maintaining rigorous quality control standards.

This position is designed for someone with a robust background in operations management and process improvement, keen on driving quality and efficiency in a collaborative work environment. The Assistant Operations Manager will play a crucial role in upholding the standards and values of Human-I-T to ensure our operations run smoothly and effectively while fostering a culture of excellence and continuous improvement.

This position is located in a secure, NAID AAA certified and ISO certified facility, ensuring the highest standards of data security and operational integrity. As part of our commitment to maintaining a safe and secure environment, all new hires are required to undergo a background check and drug screening prior to their start date. Our active warehouse setting presents inherent risks such as equipment operation, material handling, and the need for constant vigilance to prevent accidents.

At Human-I-T, our work environment is dynamic and mission-driven, focused on creating equitable access to opportunities through technology. Our culture is creative, innovative, and collaborative, where continuous improvement and audacious ideas are valued and appreciated. We strongly encourage applications from candidates of all backgrounds because we believe diverse perspectives create an environment where the best ideas rise to the top.

Duties & Responsibilities:

• Ensure High-Quality Operations:

• Collaborate with the Operations Manager and area supervisors to oversee and ensure daily operations comply with established quality standards.

• Monitor the correct allocation of products to designated outlet channels such as Programs, Human-I-T Online, B2B, or eBay to optimize product distribution.

• Maximize Value:

• Ensure that every tech product is evaluated accurately for its cosmetic and functional conditions, overseeing necessary repairs, installations of parts, and pairing with peripherals to enhance value and appeal.

• Enforce and communicate operational standards to help team members understand the "why" behind actions and decisions.

• Recover Value:

• Regularly review and spot check e-waste sorting bins to ensure accurate waste separation, minimizing unnecessary disposal and maximizing recovery of items.

• Validate the accuracy of the e-waste ratio documented at every step of the ITAD workflow, ensuring compliance with environmental standards.

• Troubleshooting and Training:

• Address and resolve quality issues, coach, advise, train, and retrain staff on correct operational processes to ensure consistency across all operations.

• Collaborate with supervisors to address specific area needs or projects and consult with technical specialists to resolve complex problems.

• Quality Control:

• Conduct randomized sampling and targeted inquiries to validate decision-making and ensure products meet quality standards.

• Investigate customer complaints and incident reports to maintain product integrity and recommend process improvements.

• Compliance and Standards:

• Maintain a clean and organized work environment to comply with health and safety policies.

• Conduct monthly facility hazard inspections and operational efficiency audits, ensuring all processes adhere to NAID AAA and ISO standards, particularly ISO 9001.

Qualifications

Education & Experience:

• High school diploma, GED, or equivalent required

• Bachelor's degree in Business Administration, Operations Management, or a related field is preferred

• Proven experience in operations management within a logistics or warehouse setting, preferably in the consumer electronics or ITAD sector is preferred

Skills:

• Strong leadership and decision-making abilities.

• Excellent communication and interpersonal skills to effectively manage and inspire a diverse team.

• In-depth understanding of quality control, inventory management, and compliance standards.

• Proficiency in project management software and systems.

• Strategic thinking and the ability to handle multiple priorities.