Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Assistant Operations Manager

Expired Job

24 Hour Fitness Worldwide, Inc. Dallas , TX 75201

Posted 4 months ago

LOCATION 11100 Central Expressway Dallas TX 75243

At 24 Hour Fitness we are committed to our mission of helping people-team members and members alike-to become the best version of themselves. We've changed the landscape of the fitness industry and pioneered the concept that fitness can be accessible, affordable and a way of life for everyone. We're looking for committed and dedicated individuals to help grow our business, so that we can share the promise of 24 Hour Fitness with more people.

Description :

The Assistant Operations Manager (AOM) assists the General Manager (GM) or Operations Manager (OM) to ensure that the club delivers the best guest and member experience.

  • Responsible for communicating and upholding company standards and leading by example for delivering the 24 Hour Fitness Service Promise; manage a clean, friendly and well maintained club

  • Ensure that team members consistently execute the basics in punctuality, dress code compliance friendliness and cleanliness

  • Major emphasis is to support member retention by advocating for the best member experiences and operational processes in the club

  • Assist in the management of training, payroll budget and scheduling, policies and procedures, achieving service-based revenue goals and facilities maintenance

  • Responsible for assisting and directing members/guests, monitoring incoming inquiries and ensuring proper check in procedures are followed

  • This position directly or indirectly manages the following positions inside the club:

  • Service Representative (3-9)

  • Service Representative - Night (2-3)

  • Kid's Club Supervisor (1-2)

  • Kid's Club Attendant (2-7)

  • Group X Instructors

Essential Duties & Responsibilities :

  • Ensure that all club members are delivered a high member service experience

  • Proactively engage club member base, regularly greet and interact with members, and conduct member satisfaction surveys under company guidelines

  • Monitor club facilities for appearance and equipment and resolve or escalate issues that detract from the member experience

  • Ensure that systems procedures are accurately followed: proper POS procedure, desk set up, File Organization, Member Check-in, Computer Check-in, Telephone Inquiry, Guest Registration, Master Appointment Book, Cash Handling, Member ID Cards, Fitness Assessment scheduling, etc.

  • Review agreements and prepare daily paperwork for forwarding to agreement administration and cash control

  • Make daily banking deposits

  • Order and maintain all supplies

  • Supervise point-of-sales (POS) operations and file daily and weekly club revenue report

  • Responsible for proper inventory receiving and inventory control activities per company guidelines

  • Prepare inventory reports

  • Conduct weekly (or as-needed) meetings with direct reports to review performance and offer direction, motivation and guidance toward achieving individual and company goals

  • Answer all incoming inquiries and obtain appropriate information to direct/transfer calls/guests

  • Assists in the planning and implementation of promotions and merchandising

  • Ensure all team members are in proper uniform

Qualifications :

  • Must have 1-2 years' experience in customer service function. Retail environment preferred

  • Previous supervisory experience preferred

  • Basic computer skills

  • Strong customer service and organizational skills

  • Strong communication skills both oral and written

Certifications / Educational Requirements :

  • High School Diploma or GED required

  • Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification required

Physical Requirements :

  • While performing the duties of this job, the employee is regularly required to stand for up to 8 hours. The employee occasionally sits, walks, kneels and reaches with hands and arms.

  • Frequently required to lift and/or move up to 45 lbs

Work Environment :

  • While performing the duties of this job, regularly exposed to moving mechanical parts

  • The noise level in the environment is occasionally loud

  • Extended workdays are a frequent occurrence, as are weekends and holidays as needed to support the business

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

FUNCTIONAL GROUP Operations

FULL-TIME Part-time


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Operations Assistant Manager

Dollar Tree

Posted 3 days ago

VIEW JOBS 11/14/2018 12:00:00 AM 2019-02-12T00:00 Job Description Responsible for assisting with all operational tasks within the store as delegated and assigned by the Store Manager with main focus on the front-end and sales floor operations. Also assist with the hiring, training and development of store associates as delegated by the Store Manager Principal Duties and Responsibilities * Assist with all store functions and day-to-day store activities as directed by the Store Manager * Able to perform all opening and closing procedures in the absence of the Store Manager * Assist the Store Manager in protecting and securing all company assets, including store cash * Adhere to all policies and procedures including safety guidelines * Maintain a professional and friendly environment with customers, subordinates and supervisors * Maintain all areas of the store, including the stockroom and sales floor, to company standards to include recovery * When the Store Manager is not on the premises, direct supervisory responsibility for all hourly Associates * Process all SSC Corporate directives including Pull and Hold/Destroy, Task Compliance, Key Survey information * requests and any additional communications related to store activities as delegated by the Store Manager * Assist the Store Manager on the receipt and return of DSD merchandise. * Follow the VIP and DSD Policies and Procedures * Assist the Store Manager in ensuring proper staffing coverage on a daily basis * Assist the Store Manager in ensuring that the sales floor is sales effective on a daily basis * Assist in the management of cashiering activities to ensure all company cash handling practices & guidelines are followed at all times by all Associates * Promotional effectiveness of store-front fixtures and displays * Assist in the management of sales effectiveness of seasonal areas in the store * Coordinate appropriate signage utilized in the store * Assist with the receipt and return of DSD merchandise * Process damaged merchandise on a daily basis * Assist Store Manager with creation of weekly schedules * Assist in the management of store supplies and expense control * Assist with merchandising and maintaining the checkout area to maximize impulse sales * Ensure coolers and store-front program racks/displays are refilled daily (balloon program, sunglasses, batteries, etc.) * Assist with the management of the Drive Item program Minimum Requirements/Qualifications * Prefer prior retail and management experience * Strong communication, interpersonal, and written skills * Ability to lift, bend and transport merchandise weighing up to 50lbs * Ability to work in a high energy team environment This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at the discretion of Dollar Tree. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor. Dollar Tree is an equal opportunity employer. Dollar Tree Dallas TX

Assistant Operations Manager

Expired Job

24 Hour Fitness Worldwide, Inc.