Assistant Operations Manager

1-800-PACK-RAT was founded in 2002 with a focus on making moving and storage simple. With portable storage containers, customers have the flexibility to choose on-site storage, warehouse storage, local moving, long-distance moving or any combination. Our team of experts is available to help customers from start to finish with the goal of exceeding every customer's expectations.

Assistant Operations Managers ensure a smooth business environment with focus of optimal customer service performance. They are responsible for implementing workflow procedures based on direction from the company's Operations Manager. Duties include supervising, managing, and scheduling facility employees during day-to-day processes. Managing the overall safe operation of facility, daily route scheduling, inventory, customer opportunities, and collections. Providing excellent customer service and a safe work environment.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Work closely with the operations manager to oversee daily business operations

• Train, communicate and enforce company and DOT safety procedures

• Responsible for enforcing company policies and procedures within the office

• Perform facility opening and closing functions

• Manage fleet to ensure trucks are serviced and operable according to schedule

• Prepare, evaluate, and balance the employee and delivery schedules

• Manage customer relationships and resolve customer issues

• Manage facility inventory and assets

• Work and manage warehouse including load and unload third party trucks and company trucks using forklift and pallet jacks

• Conduct employee performance reviews and provide feedback

• Participate in recruitment and dismissal processes

• Manage issues within the workplace

• Proactively develop and recommend strategies for better workplace efficiency, safety, and goal achievement

• Attend to email and phone correspondence

• Liaise between managers, customers, and employees

• Fill in for Operations Manager in times of absence, including making executive decisions, holding meetings, and providing accountability

• Professional appearance and demeanor

• Essential duties, responsibilities, and activities may change at any time with or without notice

Competencies/skills

• Strong problem-solving skills

• Effectively utilize software programs

• Strong communication skills

• Adapt in a fast-paced environment

• Detail oriented and highly organized

• General knowledge of DOT and OSHA requirements for a safe workplace

Specialized knowledge and/or licenses

• Forklift certification

• Must have a clean driving record

• Experience driving a truck preferred

Supervisory responsibilities

Facility staff

Work environment

Assistant Operations Managers work in an office environment, in a warehouse, as well as work truck routes. Because of the various work environments, Assistant Operations Managers may be exposed to a range of environmental settings, from controlled indoor to a variety of outdoor weather temperatures and conditions.

Physical demands

• Dexterity of hands and finger to operate a keyboard and telephone

• Ability to sit for extended periods of time

• Ability to stand for up to two (2) hours at a time

• Ability to lift and carry up to 50 pounds

• Visually able to see and read printed material

• Able to hear and understand speech at normal levels

• Ability to speak clearly at a normal level both in person and over the phone

• Flexibility to work extended hours and weekends as needed

Travel required

Occasional

Required education and experience

• High school diploma required, BS or BA preferred

• Minimum of two (2) years customer service experience

• Minimum of one (1) year of store operations and/or management experience

• Minimum of two (2) years forklift experience