Assistant Ombudsman (Program Analyst 2)

Initial Posting Date:

06/20/2024

Application Deadline:

07/04/2024

Agency:

Department of Consumer & Business Services

Salary Range:

$4,998 - $7,647

Position Type:

Employee

Position Title:

Assistant Ombudsman (Program Analyst 2)

Job Description:

Our mission...

To protect and serve Oregon's consumers and workers while supporting a positive business climate.

The Department of Consumer and Business Services (DCBS) is a progressive business regulatory state agency dedicated to the mission of protecting and serving Oregon's consumers and workers while supporting a positive business climate. The department administers state laws and rules governing workers' compensation, occupational safety and health, financial institutions, insurance companies and building codes. The department has consumer protection and education programs, offices, and ombuds to help consumers, injured workers, and businesses.

This position is with the Director's Office. The Director's Office provides DCBS with overall leadership. The director and deputy director provide general supervision over DCBS programs and divisions, as well as policy direction for the department. Included in the Director's Office are: Legislative Director, External Affairs Director, Change Management and Process Improvement Director, Internal Auditor, Communications Services Section, Employee Services Section, Ombuds for Oregon Workers, and Small Business Ombuds.

This position is represented by the Service Employees International Union (SEIU).

What's in it for you:

• Rewarding work in a productive and creative environment

• Colleagues who are passionate about public service

• Work/life balance, 11 paid holidays a year, and a competitive benefits package

• Advancement and learning opportunities that will help grow your career with the State of Oregon

• Possible eligibility for the Public Service Loan Forgiveness Program

This position is eligible for fully remote work once the incumbent has gained the proficiency to perform work independently. The incumbent may occasionally be asked to work from the office on an as-needed basis.

Here's what you will do:

As an Assistant Ombudsman, you will Intake complaints, thoroughly investigating all sides of complaints, independently analyzing all options, and implementing a solution. The investigation process includes research and application of rules, statutes, NCCI underwriting and classification manuals, insurance code, claims practices, Oregon Occupational Safety and Health Division (Oregon OSHA) rules, WCD's rules as well as site visits. This position independently mediates and negotiates settlements of workers' compensation related disputes. This position also participates in outreach programs including presentations to business groups, teaching classes at community colleges, representing the office at small business fairs, and writing articles for trade newspapers or our website to educate the public on workers' compensation matters.

For a complete listing of the duties and responsibilities of this position, please review the position description by clicking here.

Here's what you need to qualify:

Minimum Qualifications:

A Bachelor's Degree in Business or Public Administration, Behavioral or Social Sciences, or a degree related to the agency program that demonstrates the capacity for the knowledge and skills; and two years experience coordinating or administering a program

OR

Any combination of experience or education equivalent to five years of experience that typically supports the knowledge and skill requirements listed for the classification.

Requested Skills:

• Experience and knowledge in the workers' compensation system and workers' compensation law

• Experience in establishing, implementing, and monitor program goals, objectives and to identify program priorities, performance measures, emerging trends, and patterns of complaints

• Experience in developing and implementing program policies and procedures and making recommendations to improve program and procedural operations

• Experience working and collaborating with government agencies and stakeholder groups with diverse interests, finding ways to encourage people to share knowledge, leverage strengths, and collaborate

• Experience in facilitating and mediating complex and sensitive caseload, including identification and prioritization of issues in conflict and interpretation and clarification of workers compensation law

• Experience in state and federal legislative processes and familiarity with state legislative and agency rulemaking processes

• Experience in public speaking, providing technical training and formal presentations to organizations and industry stakeholders

Application information:

• A resume and cover letter are required for this job posting. Please attach them in the "Resume / Cover Letter" section of the application.

• Please ensure that you clearly demonstrate in your application materials that you meet the qualifications listed and that you follow all instructions carefully. Only complete applications received by the posted application deadline date will be considered.

• You may be asked to submit a skills assessment, a writing sample, or a video interview as part of the application screening process.

Additional information:

• Per the Pay Equity Law passed in 2017, a pay equity analysis will be conducted to determine what pay step the successful candidate will be offered. The analysis will be based on the relevant experience, education, training, and certifications documented in the application materials. On average, candidates new to state service will most likely be offered compensation in the lower to mid-level of the salary range.

• The successful candidate must have a valid driver's license and a satisfactory driving record. Before an offer of employment, DCBS may request that you provide an official driving record.

• This position is subject to a fingerprint background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

• Eligible veterans who meet the qualifications will be given veterans' preference. For further information, please see the following website: Veterans Resources. NOTE: If claiming veterans' preference please be sure to check your Workday account for pending tasks or actions under your "My Applications" section.

• We hire preferred workers! For more information, please visit our website: Preferred Worker Program.

• The Department of Consumer and Business Services (DCBS) does not offer VISA sponsorships. If your employment authorization and documentation is contingent on sponsorship now or in the future, you will not meet our agency employment eligibility standards. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. DCBS will use E-Verify to confirm that you are authorized to work in the United States.

Helpful links and contact information:

Learn more about DCBS

Understanding the State Application Process

Help and Support webpage

For more information you may contact us by e-mail at DCBS.Recruiting@dcbs.oregon.gov or by phone at 503-378-3200.

DCBS is fully committed to attracting, retaining, developing, and promoting the most qualified candidates without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, or veteran status. For more information, please visit our diversity, equity and inclusion webpage.