Assistant, Office Services II

About Us:

Machine Solutions is the premier provider of advanced equipment and services for the medical device, biopharmaceutical, and blood- and plasma-collection industries. We support our customers' needs and growth by delivering quality and value through a wide breadth of products. Machine Solutions provides proprietary mechanical solutions to a variety of complex process, testing and device design challenges. Our equipment has become the industry standard for stent crimping, balloon catheter pleating and folding, catheter braiding and medical device manufacturing applications. As a pioneer in radio frequency technology, the company has continued to develop advancing technology for thermal forming, molding and welding plastic for medical manufacturing, biopharmaceutical, and blood- and plasma-processing applications. Our experienced team of engineers has been instrumental in automating manual processes that enable our customers to increase production volumes and profit margins, and we believe in providing a superior customer experience by designating resources to a dedicated aftermarket team that is always ready to provide technical service and process support. Machine Solutions is privately owned by BW Forsyth Partners, a Barry-Wehmiller company.

BW Forsyth Partners is the investment arm of multibillion-dollar global manufacturing and engineering consulting firm Barry-Wehmiller. Established in 2009, BW Forsyth Partners blends Barry-Wehmiller's unparalleled legacy of value creation and people-centric culture development with keen investing experience to help companies realize their true potential. With a focus limited to areas known well, BW Forsyth Partners seeks to partner with leadership teams to acquire small- to middle-market companies in the capital and component equipment, and professional services sectors. In each of our operating companies, BW Forsyth Partners deploys operational improvements and strategy development without compromising the autonomy, strategic vision and entrepreneurial spirit of their leadership teams.

Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Front Office:

• Answering telephone calls and connecting the caller with the team member that can address their specific questions/needs

• Greeting visitors and/or Sales Representatives as they enter the building

• Filing: Matching payments with invoices and filing appropriately along with NDA's, Customer Machine Files, etc. as well as maintaining the file room. This includes the organization of the files and room, the boxing & storing files off-site as appropriate.

• Machine Shipments:

• Entering the machine order into ERP system once Purchase Order is received from customer

• Reviewing the accuracy of the order received, comparing the order with the associated quote

• Addressing discrepancies between the order received and the quote and working with the Customer and/or the Sales group to resolve issues

• Notifying team members (including Operations Director, Engineering Leader, Quality Leader, Management) of the received order and specifics of the order

• Working with the customer to determine method of shipping. If customer is arranging for the freight to be picked-up, coordinate date & time. If Steeger is arranging the freight, this will include all aspects of dealing with various freight companies to get the best rate and delivery time. Shipping of machines will also include International shipments of machines which will involve creating Commercial Invoices and working with Customs to assure smooth movement & delivery.

• Creating all labels which are to be attached to the crated machines as well as preparing the packing slip and bill of lading.

• Notifying the customer that the machine has been picked-up and providing them with the tracking information

• Notifying the Accounts Receivables group that the machine has shipped and that the order is ready to be invoiced.

Assist the Office Manager in any other area as requested.

At Barry-Wehmiller we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful work-therefore, people from all backgrounds are encouraged to apply to our positions. Please let us know if you require reasonable accommodations during the interview process.

Barry-Wehmiller is an equal opportunity employer. M/F/D/V This organization uses E-Verify.

Applicants may be subject to pre-employment screening which may include drug screening, reference checks, employment verifications, background screening and/or skills assessments.

Company:

Machine Solutions, Inc.