State Of Colorado Denver , CO 80208
Our mission at the Colorado Department of Revenue is to provide quality service to our customers in fulfillment of our fiduciary and statutory responsibilities while instilling public confidence through professional and responsive employees. Colorado Department of Revenue
The Department of Revenue offers 10 paid holidays per year, paid vacation and sick leave, discounted RTD Eco-Pass, BenefitHub, CafeWell, employee wellness programs included in a great benefit package.
Description of Job
The Division of Motor Vehicles (DMV) provides services used by nearly every citizen of the State. Colorado citizens utilize identification, driver, and vehicle services at State and County offices to obtain identification cards, driver licenses, vehicle registrations, titles, and other related services. Additionally, the DMV licenses and provides oversight of private businesses and government organizations that provide driver and emission testing services. Finally, the division works closely with other state agencies and programs to provide information and education to serve the public and encourage voluntary compliance.
The employees in these positions ensure compliance with Colorado Revised Statutes and Federal laws, Department policies, rules and procedures in the issuance of Colorado documents to qualified applicants; with the primary goal of ensuring the integrity of all documents issued to Colorado residents. These positions function as the primary point of contact to customers at the State of Colorado Driver's License facilities across the State of Colorado, and as such are considered high volume customer service related positions.
Duties include, but are not limited to:
Assists the Office Manager to adjust resources and personnel, as needed, for maximum effectiveness;
Provide input and assist with New Performance Plan Year evaluations; as well as quarterly; mid year; and final employee performance evaluations. May also be required to discuss employee performance matters and prepare documentation;
Handles and resolves customer complaints;
Processes complicated, or more difficult applications;
Operates as the floor lead, relieving employees for breaks; monitors work flow; monitors employee schedules, etc.;
Assist with Accounting duties, such as: daily deposit, reconciling employee cash/credit card receipts; verification of funds; employee cashiering;
Performs all functions of line staff, including issuing documents, performing drive tests, etc., when business dictates.
May be required to travel to another DLO to assist with daily operations
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
Candidates shall possess good communications skills (both oral and written) and interpersonal skills, the ability to multi-task, the ability to work responsibly with confidential information, the ability to work in high-stress environments, and the demonstrated ability to assist customers in an effective, efficient, and elegant manner.
Four years of work experience in a public-facing, technical customer-service or regulatory environment.
College coursework in Management, Business Administration, Public Administration or similar related functional area will substitute for the required experience on a year-for-year basis.
Preference will be given to applicants with:
2 or more years direct supervisory experience leading a workforce interacting with the general public
2 or more years department management experience, establishing performance goals and evaluating workforce performance
2 or more years experience in a regulatory environment or technical customer service workplace serving the general public
Intermediate to advanced computer and data entry skills
Driver License Fundamentals (DLF) Certified
Basic Operator Skill Training (BOST) Certified
Necessary Special Requirements
Colorado Fingerprint-based Criminal History Record Check Requirement: At the time of onsite interview, applicants to this position are required to submit fingerprints and authorize the hiring authority to complete a fingerprint-based criminal history record check through the Colorado and Federal Bureau of Investigation; pursuant to Colorado State Law 42-1-244 C.R.S. (2015). The department may use this information to make employment decisions concerning such employees.
Applicants must be at least 21 years of age
Applicants must possess and maintain a valid unrestricted State of Colorado driver's license at the time of application (out of State Driver's Licenses will NOT be accepted)
Employees may be required to work non-traditional work hours, such as extended office hours in some locations; evenings and/or weekends to accommodate customers
CDOR Special Requirements
All employees must be current with their income tax filings and payments with the State of Colorado. This includes successfully passing a pre-employment evaluation of your tax records/accounts.
Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence. All job finalists require successful completion of a background investigation and reference check prior to appointment. Background checks may include national criminal, financial, traffic, civil, education, and/or experience checks or any other checks related to the job assignment. Fingerprint background checks and pre-employment drug testing may also be required for some positions.
If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination.
Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging.
Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at www.colorado.gov/spb.
A standard appeal form is available at: www.colorado.gov/spb. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.
Applicants are strongly encouraged to apply online. However, if NOT applying online, applications from Department of Revenue employees may be faxed to 303-866-3718. Supplemental Information
APPLICATION, MINIMUM QUALIFICATIONS & COMPARATIVE ANALYSIS
E-mail Address: All correspondence regarding your status in the selection/examination process will be conducted via Complete Online Application -detailing how your experience and education meet the stated minimum and preferred qualifications of the job. "See Resume" statements will not be accepted in lieu of a properly completed application.
A "Complete Application" must include:
Complete Online Application-detailing how your experience and education meet the stated minimum and preferred qualifications of the job. "See Resume" statements will not be accepted.
Cover letter of interest-detailing how your experience and/or education meet the stated minimum and preferred qualifications of the job
Completed Supplemental Questionnaire-found at the end of the online application
College Transcripts (when requested, or when using education to meet minimum qualifications)- a copy of your official or unofficial transcripts showing that your degree has been conferred and the name of your school, or your National Association of Credential Evaluation Services (NACES) accreditation.
Only complete applications submitted by the closing date for this announcement will be given consideration. Failure to submit properly completed documents by the closing date of this announcement may result in your application being rejected.
The online application will be used to determine if you meet the Minimum Qualification requirements. It is imperative that you read the Minimum Qualifications and make certain that job duties and education (if applicable) in your online application "draw correlations" to the Minimum Qualifications. Human Resources Analysts will not infer you meet the Minimum Qualifications if experience isn't detailed in the application.
The state personnel system as defined by the Colorado Constitution requires that all jobs within the classified system be filled through comparative analysis. The number and types of comparative analysis will depend on the position being filled as well as the number of qualified applicants. You may be considered for vacancies only if you have successfully completed the comparative analysis process. A comparative analysis is a process that compares specific job-related knowledge, skills, abilities, behaviors and other competencies. The process can include multiple components including structured interviews, application/resume review, oral panel examinations, written objective tests (multiple-choice, true/false), written narrative tests, performance tests, training and/or experience evaluations, or physical capacity tests.
HOW TO APPLY: Thank you for your interest. Submit an on-line application by clicking the link below or submit a State of Colorado Application for Announced Vacancy and all supplemental questions according to the instructions provided below. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed above.
TRANSCRIPTS REQUIRED: An unofficial copy of transcripts must be submitted at the time of application. Transcripts from colleges or universities outside the United States must be assessed for U.S. equivalency by a NACES educational credential evaluation service. This documentation is the responsibility of the applicant and must be included as part of your application materials. Failure to provide a transcript or credential evaluation report may result in your application being rejected and you will not be able to continue in the selection process for this announcement.