Job ID: 172350
Location Name: CA-FSC SF Off (0174)
Address: 525 Market St, 32nd Floor, San Francisco, CA 94105, United States (US)
Job Type: Full Time
Position Type (Regular/Temporary): Regular
Job Function: Digital/E-Commerce
Through original thinking, pioneering action, and disrupting the status quo, our Digital team has transformed the beauty retail industry. From social to mobile to site to in-store technology, Sephora is a leading digital player that builds innovative client experiences where the clients are always the focus. With a "Genius" designation on the L2 Digital IQ Index (five years in a row), we'll continue to set the pace for the industryespecially with you on our team.
Your role at Sephora:
As an Assistant Marketing Manager for Broadcast Email, you will responsible for managing Sephora's high-performing email marketing program. You will play a key role in the end-to-end development of client-centric communication concept and lead campaign optimizations using data-driven insights. Reporting to the Manager of Broadcast Email, your role is responsible for ensuring a seamless client experience and smooth execution to meet primary KPIs delivering results that are highly visible and critical to online and offline sales for the company. You'll be part of a high-performing Digital Marketing center of excellence, partnering with your teammates that run Push notifications, triggered & transactional Email, and other digital marketing channels.
In addition, you will:
Help define email campaign briefs by detailing cross-functional business objectives, creative direction, key content and segmentation strategies to inform & influence creative asset development.
Gather learnings, share insights & best practices with team and turn these into actions for future campaigns and tests.
Collaborate with internal cross-functional stakeholders (i.e. Merchandising, Promotions, Brand Marketing) to ensure optimal client experience is achieved and priorities are clear & actioned on.
Manage essential documentation for email team across calendars, slotting, and campaign details.
Review all campaign creative to ensure business objectives and optimal client experience are met.
QA all campaigns to ensure accurate and error-free execution of links, segmentation, content and targeting rules.
Pull, consolidate and analyze learnings to drive engagement, sales and retention.
Keep a strong pulse on email & industry trends and innovation through competitive marketplace analysis.
Support & collaborate across Retention Marketing team on ad-hoc special projects and initiatives as needed with a positive can-do attitude.
Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Balance, Respect for All, Teamwork, and Initiative.
We're excited about you if you have:
2+ years planning and developing email campaigns or similar marketing campaigns.
Analytical and data-driven with experience tracking performance and optimizing metrics to hit sales goals.
Thrives in a fast-paced, high-volume, and deadline-driven environment, with the ability to deal with ambiguity at times
Self-motivated with an ability to prioritize and manage several projects simultaneously.
Represent & lead channel POV with strong interpersonal skills; track record of the ability to develop & maintain cross functional relationships with business partners at all levels.
High attention to detail with high degree of accuracy.
Outstanding organizational and project management skills.
Excellent written, verbal, and presentation skills.
High proficiency in Microsoft applications (PowerPoint, Word, Excel). Experience with Smartsheets, CrossCap preferred.
BA with a degree in Marketing or related field.
You'll love working here because:
The people. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams people you can be proud to work with.
The product. Employees enjoy a product discount and receive free product ("gratis") various times throughout the year. (Think your friends and family love you now? Just wait until you work at Sephora!)
The business. It feels good to win and Sephora is a leader in the retail industry, defining experiential retail with a digital focus and creating the most loved beauty community in the worldwith the awards and accolades to back it up.
The perks. Sephora offers comprehensive medical benefits, generous vacation/holiday time off, commuter benefits, and "Summer Fridays" (half-days every Friday between Memorial and Labor Day)and so much more.
The LVMH family. Sephora's parent company, LVMH, is one of the largest luxury groups in the world, providing support to over 70 brands such as Louis Vuitton, Celine, Marc Jacobs, and Dior.
Working at Sephora's Field Support Center (FSC)
Our North American operations are based in the heart of San Francisco's Financial District, but you won't hear us call it a headquarters it's the Field Support Center (FSC). At the FSC, we support our stores in providing the best possible experience for every client. Dedicated teams cater to our client's every need by creating covetable assortments, curated content, compelling storytelling, smart strategy, skillful analysis, expert training, and more. It takes a lot of curious and confident individuals, disrupting the status quo and taking chances. The pace is fast, the fun is furious, and the passion is real. We never rest on our laurels. Our motto? If it's not broken, fix it.
Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.
SEPHORA has been changing the face of prestige cosmetics since its debut in 1970s Paris. Sephora was acquired by luxury group Mot Hennessy Louis Vuitton (LVMH) in 1997 then launched stateside in 1998, and is currently home to 200 world-class brands - including its own private label, SEPHORA COLLECTION. Sephora's curated assortment features more than 14,000 products including makeup, skin care, perfume, hair care, body, professional tools and more. Sephora is the beauty education hub, offering consultations at the Beauty Studio, a variety of complimentary classes, one-on-one service from Personal Beauty Advisors, and exclusive retail technology SKINCARE IQ, COLOR IQ, and FRAGRANCE IQ. Sephora is an international force in beauty, and its award-winning website and ever-growing presence on social-media make it the world's premier digital beauty destination.