Assistant Managers

Benefits:

• Flexible scheduling to meet your needs

• Paid on the job training provided

• Growth potential - we promote from within

• Free meals and employee discounts

• Medical/Dental/Vision benefits and 401k with employer match

• Employee referral program up to $100 cash

Summary

The Assistant Restaurant Manager generally supports the Restaurant Manager in their efforts to

develop a team of dedicated people delivering great and friendly guest experiences and profitable top

line sales. They assist in the development of Crew and Shift Leaders and fulfill accountabilities

assigned by the Restaurant Manager.

Responsibilities Include

Team Environment

Assist to recruit, hire, onboard and develop employees

Communicate job expectations to employees

Hold team members accountable for their behavior and performance, addressing concerns

promptly

Support the development of team members

Operational Excellence

Create and maintain a guest first culture in the restaurant

Ensure all shifts are appropriately staffed to achieve guest service goals

Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and

sanitation guidelines; comply with all applicable laws

Ensure Brand standards, recipes and systems are executed

Help prepare and complete action plans; implement production, productivity, quality and guest

service standards

Review guest feedback and restaurant assessment results and implement action plans to drive

system improvements

Profitability

Control costs to help maximize profitability

Execute all in-restaurant marketing promotions in a timely manner

Execute new product roll-outs including team training, marketing and sampling

Drive sales goals and track results

Skills/Qualifications

Fluent in English Restaurant, retail, or supervisory experience

Basic computer skills At least 18 years of age (where applicable)

Basic writing skills High School diploma, or equivalent

Math and financial management

Competencies

Guest Focus

Understands and exceeds guest expectations, needs and requirements

Develops and maintains guest relationships

Displays a sense of urgency with guests

Seeks ways to improve guest satisfaction; asks questions, commits to follow-through

Resolves guest concerns by following Brand recommended guest recovery process

Passion for Results

Sets and maintains high standards for self and others, acts as a role model

Consistently meets or exceeds goals

Contributes to the overall team performance; understands how his/her role relates to others

Sets, prioritizes and maintains focus on important activities

Reads and interprets reports to establish goals and deliver results

Seeks ideas and best practices from other individuals, teams, and networks and applies this

knowledge to achieve results

Problem Solving and Decision Making

Identifies and resolves issues and problems

Uses information at hand to make decisions and solve problems; includes others when necessary

Identifies root cause of a problem and implements a solution to prevent from recurring

Empowers others to make decisions and resolve issues

Interpersonal Relationships & Influence

Develops and maintains relationships with team

Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

Encourages collaboration and teamwork

Leads others; negotiates and takes effective action

Building Effective Teams

Identifies and communicates team goals

Monitors progress, measures results and holds others accountable

Creates strong morale and engagement within the team

Accepts responsibilities for personal and team commitments

Recognizes and rewards employee's strengths, accomplishments and development

Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and

resources

You are applying for work with a franchisee of Dunkin', not Dunkin' Brands, Inc. or any of its affiliates. Any application or information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

2020 Coastal Franchising, LLC. The Dunkin' trademarks, logos and designs are trademarks of DD IP Holder LLC. Used under license