Assistant Manager [Wingstop] - Urgently Hiring

Description As an Assistant Manager, you will be responsible for the overall shift operations, guest experience, sales performance, and execution of brand excellence in a store. In the absence of the manager, the AM effectively leads the team to execute great guest service and follows operating policies and procedures.

• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training

• Utilize the deployment chart to effectively position the team. Know and support appropriate personnel policies, labor laws and safety procedures

• Ensure all security procedures are executed (safe procedures, open/close procedures etc.)

• Make guests happy by providing great service

• Resolve guest complaints/issues

• Lead team members to open, transition, and close shifts

• Manage and organize the line and delegate duties to team members

• Know and uphold standards for product quality

• Work the line as needed

• Promote sales on the shift through suggestive selling and knowledge on in-store promotions

• Execute and support all food safety requirements and practice

• Control food costs, labor, waste, and cash on the shift

• Count drawers and follow proper daily cash handling procedures

• Complete additional e-learning as required Requirements

• Great communication skills to communicate effectively with guests and co-workers

• Must have a positive attitude and ethics which support our values and culture

• Must be a strong team player

• Ability to train and coach others

• Ability to stand/walk for up to 8-10 hours per day